Absolute rubbish company. I’ve been trying for months to understand why I am not allowed to increase my Amex credit limit, since my Experian credit score is perfect. Only to find out that they us... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very disappointed my husband had spent hours trying to sort out a typo which was accidentally done on his on hud application … now given up fed up with going round and round in circles repeatedly t... Toon meer
Bedrijf heeft geantwoord
Well, after getting past the call centre to have them request a callback from the complaints team it was a pleasure to receive that call from someone that knew and understood the problem I was faced w... Toon meer
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Easy to create an account. Excellent service and data for a free trial. I can't imagine how good it can be while paying. It even reminded me to get information downloaded. If I ever need this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kredietinformatiebureau
- Alternatieve financiële diensten
- Kredietregistratiebureau
- Niet-bancaire financiële diensten
Over Equifax
Geschreven door het bedrijf
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contactgegevens
Verenigd Koninkrijk
- www.equifax.co.uk
3,3
Gemiddeld
5K reviews
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poor………!!!
27 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Didn't understand it want to cancel…
Didn't understand it want to cancel please thank you
24 april 2026
Antwoord van Equifax
Hi,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You can cancel your service online by logging into your Equifax account, going to the My Account tab and selecting the Product Management option on the left. Please make sure you download all the credit reports and scores before you call because they cannot be retrieved after the service has been cancelled.
Additionally, when you cancel the service you’ll no longer receive alerts about changes to your information and we may not be able to answer specific questions about your account in the future.
Kind Regards,
The Equifax Team.
Waste of time and money
I needed my credit report for a remortgage, charged me for membership then wouldnt let me download the report just a wheel of thinking and then nothing.
Much better service from experian.
2 mei 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Great service
The customer care representative was friendly, professional and understanding,
Thank you
24 april 2026
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Awful disappointing and dishonest…
Awful disappointing and dishonest company took monthly payments from my account even though I cancelled the charges, now going to bank to claim back through fraud unbelievable avoid this reference agency please everyone be aware.
2 mei 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
I downloaded the app to look at the…
I downloaded the app to look at the information for any loans that I had to finance 2 Volkswagen cars i found it very informative & also interesting to look back over the years & to also see my credit score unfortunately I won’t be subscribing to your services but the security checks were very good & informative to me.
1 mei 2026
Antwoord van Equifax
Hi William,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Karen,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Ok but not accurate
Main information easy to see, find. The information for one report was inaccurate so some anxiety caused.
30 april 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Staff was efficient in handling…
Staff was efficient in handling queries. Plus they gave great advice on how to improve your credit score. App was also great. Would highly recommend to use their app.
30 april 2026
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
This is an utterly unacceptable and…
This is an utterly unacceptable and deeply concerning level of service. I requested a straightforward name change, yet instead of updating my existing records, you deleted my 5-year-old account with an excellent credit history and replaced it with a new account showing zero history.
This reckless action has had serious consequences. As a direct result of your error, my car finance application has been rejected, causing financial loss and significant distress.
This situation demonstrates a clear failure in your internal processes and a lack of due care when handling sensitive financial data. Customers place trust in your organisation to maintain accurate records—this trust has been completely undermined.
I am now actively considering pursuing formal action due to the damage caused by your negligence. I expect this matter to be urgently investigated and rectified.
Extremely poor service and a highly damaging experience.
30 april 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Website easy to use, information easy to find.
I was able to obtain the information I was looking for. The website was easy to use. Can't ask for anything more really.
24 april 2026
Antwoord van Equifax
Hi Mary,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Brought info to light which I wasn't…
Brought info to light which I wasn't able to find out about otherwise.
22 april 2026
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very difficult to use unless you’re a…
Very difficult to use unless you’re a nasa geek absolutely as difficult as possible
29 april 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Absolute rubbish company.
Absolute rubbish company.
I’ve been trying for months to understand why I am not allowed to increase my Amex credit limit, since my Experian credit score is perfect.
Only to find out that they use Equifax
- They can’t keep up to date with my addresses, they have some old flats added under my name, which I’ve moved out of 1 year ago
- They simply can’t understand that some people are not eligible for voting in the UK.
- On top of that, the customer service is terrible, the agent on the phone keeps repeating the same phrases thay he’s written down to me.
30 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Darius,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Antwoord van Equifax
Hi Julian,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Still not reporting my electoral role…
Still not reporting my electoral role even ive got my polling card in front of me ruining my chance of re mortgage
29 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
How do you lose 25 points on a Three…
How do you lose 25 points on a Three year old account that you disputed and was never investigated All Equifax did was ask the company is it true and it's not can we Sue Equifax and the company?????
28 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Straighteorward and easy to use
16 april 2026
Antwoord van Equifax
Hi Alan,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
It said it was free and now taken money…
It said it was free and now taken money for services I haven’t even used
18 maart 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
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