Just really easy to set up an account, navigate the options and needed to raise a case which was also easy to do. Being kept informed of case progression throughout. Really impressed Overall gr... Toon meer
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Lees wat reviewers zeggen
Every single interaction I've had with Equifax has been bad. Any correspondence results in no issues being solved, their solution is always to go speak to someone else. I don't Equifax can actually do... Toon meer
Bedrijf heeft geantwoord
You can lock your credit for Free. Equifax obscures that fact so you think you have to sign up for a special tier of service to get that protection. It's a LIE. Disgusting that a company that says i... Toon meer
Bedrijf heeft geantwoord
When I raised a dispute with my file thay responded and dealt with the error quickly. My only complaint would be the time it takes to correct a false entry it should be instantly as it is not you faul... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kredietinformatiebureau
- Alternatieve financiële diensten
- Kredietregistratiebureau
- Niet-bancaire financiële diensten
Over Equifax
Geschreven door het bedrijf
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contactgegevens
Verenigd Koninkrijk
- www.equifax.co.uk
3,2
Gemiddeld
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
What is wrong with Equifax
What is wrong with Equifax? I submitted documents to update my address. The first line and post code was updated and nothing else. Also, the previous address is still blank. What do I actually pay for? Responded to the email saying it was updated. That took 2 days for a response. And then it is still wrong today after another update!!! UNACCEPTABLE
9 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Michael,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Not very friendly to help when there…
Not very friendly to help when there isn't a paid subscription
25 juli 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Good experience
6 september 2026
Antwoord van Equifax
Hi Joanne,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Abbas,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I called technical support as the…
I called technical support as the portal flagged that I needed to call them. They didn't know why as there was no error message but raised a case as my login failed. The case was opened and then closed by the team within an hour and sent me a message to call them again. Seriously that's a great way to make metrics and annoy customers and I still cant access the website!
8 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi David,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwoord van Equifax
Hi Sam,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Jim,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
It may be helpful to make you aware that Equifax does not charge you for access to your statutory credit report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post. We do offer some subscription products, but even these are available with a free 30 day trial period, so that you may use the time to decide whether you feel the features represent value for money.
If we can help clarify anything about our services, we'd be delighted if you gave us a call so that we could discuss with you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Terrible template answer and closed the…
Terrible template answer and closed the case - the template used wasn’t even relevant to the question I asked thanks Rod
7 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Matthew,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Incorrect Out Of Date Information
My bankers use the above company and it says I am not registered to vote… I have been registered to vote since the 1st December 2017. A disgraceful company. The companies my credit cards use all have me down to vote from December 2017 which is correct. As a result of Equifax incorrect information companies can’t identify me…
You can’t contact the company to correct it without opening an account. They are an absolute disgrace.
7 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that your banker says you are not registered to vote. We’re keen to listen to all feedback. Please feel free to get in touch via Online Help or by giving us a call, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Not Impressed
It is difficult to sign into your account as the password is not recognised, even though it is saved to the computer and is correct. They duplicate sending emails to you, wasting time, and to top it all off, they do not read the information you supply to them, wasting even more time.
7 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Martin,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Well the account I open few days ago…
Well the account I open few days ago doesn’t help in any way, I emailed the support centre hope for a reply
5 september 2026
Antwoord van Equifax
Hi Samira,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax has been actively working on your case already and has been in touch with you recently.
If I'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Antwoord van Equifax
Hi Andrew,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Can you explain why someone with the…
Can you explain why someone with the wrong name is on
My profile. ???
29 augustus 2026
Antwoord van Equifax
Hi Ann,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax has been actively working on your case already and has been in touch with you recently.
If I'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that you are unhappy with our registration service. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Too slow to update
Too slow to update. They never increase your score then one soft search and you lose 50 points. Too biased against you.
29 augustus 2026
Antwoord van Equifax
Hi Ian,
Thank you for leaving us a rating and for your comments, we really appreciate this as a means to helping us improve our service.
Although it’s important to remember that the credit score we provide to you through myEquifax is just for you and cannot be seen by any lenders you may apply for credit with, we do have some general guidelines for you to follow if you want to improve or maintain a good credit score:
• Register on the electoral roll at your current address
• Establish and maintain a positive credit history over a period of time across a variety of credit accounts
• Make your repayments on time. You can avoid missed payments by setting up direct debits
• Ensure that any open credit agreements are listed at your correct current address
• Keep your credit utilisation low and avoid taking out cash on your credit cards
• Avoid having multiple credit searches in a short period of time
We'd love to help explain this in greater detail so please feel free to contact us using online Help.
Kind Regards,
The Equifax Team
Unable to cancel my subscription- no…
Unable to cancel my subscription- no easy way to contact anyone to help
28 augustus 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax is actively working on your case already.
If I'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Otherwise - thank you for your patience and please be assured we will continue to assist you as best we can with your case.
Kind regards,
The Equifax Team
Respond to queries quicker
4 september 2026
Antwoord van Equifax
Hi Jax,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that you believe we have not responded in a timely manner. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Review
Keeping upto date with other updates, as I notice things dont get updated on here as quick as my other credit score apps.
3 september 2026
Antwoord van Equifax
Hi there,
Thank you for leaving us a rating and for your comments, we really appreciate this as a means to helping us improve our service.
We are listening to your feedback and will consider it carefully to help us improve our service in future.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page as Trust Pilot comments are not linked to Equifax systems.
Kind Regards,
The Equifax Team
I needed to access my car finance data…
I needed to access my car finance data spanning from 2007 to 2024, and it is honestly difficult to remember so many vehicles on your own.""Thankfully, everything in Equifax was clear, transparent, and perfectly organized."
28 augustus 2026
Antwoord van Equifax
Hi Iwona,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that you found our app so easy to navigate. I hope that you will continue to find Equifax of value and that we can continue to assist you.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
information is incorrect and is…
information is incorrect and is stopping myself from passing a simple phone contract terrible service slowly destroying credit scores because of bad info this in no small matter
4 september 2026
Antwoord van Equifax
Hi Ryan,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax is actively working on your case already and has been in touch with you recently.
If I'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Otherwise - thank you for your patience and please be assured we will continue to assist you as best we can with your case.
Kind regards,
The Equifax Team
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