Calming Dog Beds UK Reviews 

50
•
TrustScore 2 uit 5

2,2

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Poor quality, no cushion in the bottom of the bed, so my 15 year old is laying basically on the floor, very slippery so he struggled to get out of it. Wished I'd read reviews before purchase for £49... Toon meer

Beoordeeld met 1 van de 5 sterren

I would like to give this company nil stars as the quality of the beds and the fabric are not fit for purpose. The fabric started shedding after only two weeks and the company refused to replace or gi... Toon meer

Beoordeeld met 1 van de 5 sterren

This is not a UK company offering UK supplies All products are cheap Chinese imports There is NO 24/7 customer service. The telephone line tells you how to order from the drop down menu then goes... Toon meer

Beoordeeld met 5 van de 5 sterren

Efficient website and service. Kept up to date with delivery progress. My only beef is that getting the excellent packaging undone can be tricky as it's tightly packed and you need to be very caref... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel
  2. ook in
  3. Dierenverzorgingswinkel

Geschreven door het bedrijf

We at Calming Dog Beds UK create the most comfortable calming dog beds that enhance your pet’s sleep pattern and improve health. With our growing customer base, we take pride in offering amazing products that match customers’ expectations.


Contactgegevens

2,2

Slecht

TrustScore 2 uit 5

50 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,2

Alle reviews

(50)

8 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Do not use this company

Do not use this company. Alarm bells were raised about this company when the bed was very delayed without apology. When it arrived, it had no information (receipt) or labels. The fabric quality is cheap. The info on the website says beds are only washable if you remove the cover but our bed doesn't have a zip! When I emailed to complain the reply was poorly written, with no apology and I was told it was too late for a refund or new bed. I've replied to argue my case but my email has gone unanswered.

17 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service and shoddy dog bed

Received a faulty bed. The zip was fused and I couldn’t remove the padding to wash, 3 weeks after receiving it. Company have refused to let me return, despite several emails and me telling them that they are breaching the Consumer rights act. They really don’t give a s**t. The padding is also really lumpy. I should have read the trust pilot reviews and not the ones on their website (they have obviously filtered out the bad ones).

10 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

LOVE the bed

LOVE the bed, so much that I’m buying a second. Soft and cushiony (unlike the copies) great product.

8 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent purchase

I have two Yorkshire terriers but wasn't sure if they would like these, so just ordered one at first. Of course, they both loved it! So another order coming for second one. Looks comfy, very well made and light enough to change rooms. So pleased with the purchase, I ordered the medium size which is perfect. Delivery speedy

1 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super cosy bed

Super cosy bed, on the pricey side but with discount it is worth it as the materials and quality are far better than most.

31 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Comfy bed

Easy to order. This was a second bed from this company. Makes a difference the Dogs seem relaxed and comfortable. Zip on the bottom is stuck but whole bed gets washed air dried. Worth the cost for a comfy bed. Arrived minimal packing. Vacuum pack in a small box.

1 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great little bed

Great little bed, which we actually bought for our two cats! They took to it immediately and love cuddling in there together. Very soft, a nice colour, and came well-packaged (compressed in a tube.) Thank you.

30 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Efficient website and service

Efficient website and service. Kept up to date with delivery progress.
My only beef is that getting the excellent packaging undone can be tricky as it's tightly packed and you need to be very careful not to cut into the bedding.
My dog absolutely adores it, so thank you.

17 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My Pug loves them

I have now bought 3 of these beds, my 10 year old Pug loves them. She just seems to sink into them. They're also great to wash, just take off the cover and put it in the washer and they dry so quickly.

18 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Customer Service - Inflexible

Product smaller than anticipated and due to holiday missed the 14 day return deadline and were inflexible.
Reading the other reviews it’s obvious that customer service is not a priority at all.

20 januari 2025
Review zonder uitnodiging
Logo Calming Dog Beds UK

Antwoord van Calming Dog Beds UK

Dear Emyr Jones,

Thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations and that you could not return it within the 14-day window. We understand how frustrating this can be, especially during a busy time like the holidays.

While we understand that circumstances can vary, we must adhere to our policy to maintain fairness and consistency for all our customers. We also strive to ensure that product dimensions are clearly stated on our website to help set accurate expectations.

That said, we always aim to provide helpful and flexible customer service, so it’s disappointing to hear that we didn’t meet your expectations. Please feel free to contact us directly at [support@calmingdogbeds.co.uk] with your order details, and we’ll do our best to find a solution.

Your satisfaction is important to us, and we’d like the chance to make this right.

Kind regards,
Calming Dog Beds UK

Beoordeeld met 1 van de 5 sterren

Not fit for purpose

I didn't think to look at trust pilot when checking out reviews. This is a substandard item and not fit for purpose. Am waiting for an acknowledgement and system for how to return. There is no padding in the bottom, the materials are flimsy. You can only remove the bottom pad to wash. I should have trusted my gut feeling when looking at the photos. There is no tag, no invoice, no company branding. I doubt whether I will hear back. And it was not cheap.

10 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If I could this company would get Zero stars

Having ordered a dog bed as a christmas present for a friends dog, the wrong item was received and I have been trying for over two weeks to get them to send a replacement out. I have sent photos of what was received and still they advise that the correct product was sent. Having inspected the items received they would not be fit for purpose if they were correct as the zips do not work, the materials are very thin and look like they wouldn't last a couple of washes. Please do not use this company as you will certainly waste your money

3 januari 2025
Review zonder uitnodiging

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