Campaignmonitor Reviews 

After using this company for more than 8 years across a number of clients, when we no longer had access to an email address on one client account and there was no recourse - no backup recovery system!

And after nothing less than a blunt and dogmatic response to our issue, we were told in no uncertain terms - that it was 'tough'.

Despite offering to prove ownership via Credit Cards statements, HMRC records, Companies House details etc. We were still met with a shut door. Not even Google has this draconian approach to someone else's information.

As such, I am now reviewing the use of CM with all our clients.

Be very careful to keep any copies of your lists because it may suffer the same fate and CM doesn't seem to care.

Luckily for us, we have now found an old copy of our 3K+ database - but be warned, if you lose access to your email - you lose access to your database.

Disappointed of Essex!

MC2 Marketing

Wir nutzen Campaign Monitor seit einigen Jahren zum Versenden unserer Mailings und sind mit der Funktionalität grundsätzlich zufrieden.
Allerdings werden seit ein paar Monaten die Rechnungen nicht mehr mit der kompletten Rechnungsadresse generiert, sondern nur noch mit dem Firmennamen. Ein Umstand, der das Finanzamt veranlassen könnte, die Rechnungen nicht zu akzeptieren.
Auf Nachfrage bei Campaign Monitor hieß es nur: "Das Problem wäre bekannt und man würde sich melden, wenn sich in dem Bereich was tun würde".
Wie bitte?! – Man akzeptiert dort also, dass Kunden "ungültige" Rechnungen erhalten und betrachtet dies nicht wirkllich als Problem.
So eine arrogante und unverschämte Haltung akzeptieren wir nicht weiter. Heißt für uns in der Konsequenz, dass wir zu einem anderen Anbieter wecheln.

After sending them previous email reports and showing them you are in good standing with another service, they will pause your account, hold you hostage, and not refund you for the emails you paid for and did not use.

You get sucked in by the nice designs, invest days and weeks to perfect it, then realised they charge more without notifications, do as they wish and even the replies by the customer services is a TEMPLATE. Ironic, sad and disappointing. AVOID

They put you on auto-renewal and their renewal emails point you to the contract end date but is silent about cancellation needing to be 30 days BEFORE that date. Complete shonks.

Similar to the other complaints on this site about Campaign Manager, I too have had a bad experience and they have been charging me for 8 months without using their service.

I uploaded a new credit card on December and my billing was unbeknown to me, changed to monthly.

I escalated this to their Head of Support and was disappointed, although not surprised, that the poor approach to customer service clearly comes from the top.

Campaign Monitor operate a business in what is now a highly competitive environment, my advice is DO NOT USE THIS COMPANY.

Whilst the founder's are now two of the wealthiest people in Australia, customer service clearly is no longer of importance to them from their ivory tower.

Again - GO ELSEWHERE and avoid the pitfalls I have experienced from this shonky company.

Took my money and closed my account and refuse to refund me. I have only sent 1000 emails. They have a vague policy that doesn't state what marketers sectors should be in. Make sure you check you can use their platform before you enter your card details.

I would like to echo Chris H. sentiments about the poor customer service. I couldn't get a demo or initial discussion set up to save my life. The sales person I was in contact with just sent me links to view videos and told me to sign up for a trial after I asked some questions via email. We have several business cases that we were hoping to solve with Campaign Monitor. I needed very detailed, technical information-
hence why a demo and preliminary meeting was needed. Their salespeople don't seem very ambitious. We obviously went with another provider.

Called to try and set up an account. The Lady on the phone said that because we only had 15,000 subscribers that no one was willing to give me any more details about the service and that they would send me an email. After being berated by this lady I asked to speak to the manager she said no laughed down the phone and hung up. I was a little surprised as I only wanted a quick overview of the platform. Hubspot, Marketo, Drip and Active Campaign have all been very professional when discussing their service, I don't know why Campaign Monitor isn't.

The best Email Marketing company I've ever used. I wanted to love Mail Chimp, such a fun brand, but their software is terrible.

Campaign Monitor has never let me down in five years of using them for various jobs and clients. Their customer service is the best I've ever encountered from ANY online company. You will get a response quickly, and they will actually read your email properly (unlike so many other companies you send boilerplate responses). They've literally helped me amend campaigns that have been sent. Always super smart, helpful and friendly.

Additionally, their email previewer facilities are invaluable for catching problems in different mail clients. I literally couldn't perform my job without it.

The best thing of all: They're cheaper than their competitors.

I cannot recommend this company enough!