Campaignmonitor Reviews 

I have been a customer of Campaign Monitor for well over 10 years, and recently called on their support team to help diagnose and advise on a technical problem I was facing on their system. Their response was fast, friendly, generously detailed, and very helpful.

I got stuck and they sorted it instantly. Logging in was not proving easy. But they walked me through step-by-step what was needed. Very helpful team. Impressive.

I had a question for support, which ended up being something I should have known myself, but they were patient and kept responding to my further questions until I had resolved the issue.

It was my pleasure to deal with Mark from the customer support team. His reply was swift, appreciative, thorough and delightful...and I am accordingly Grateful...

Happiness...
...and Success...
Michael

Had an urgent problem, they responded and resolved within minutes. That's the mark of a great customer focused company.

Hard to do a task in a sub account which I hadn't done previously, so needed a quick bit of help from the Campaign Monitor support team.
That help arrived in a short time frame and pointed me the right direction.
Very helpful and very fast.

I received a quick answer which referred me to a good deal or useful information about how Campaignmonitor works, especially the security section.

Curtis from support was amazing! I am new to email campaigns and he was able to help me with everything from authenticating my domain to cleaning up my subscriber list and even best practices for increasing open and click rates. He really went above and beyond.

CM are always very responsive and well informed

Great assistance and clarification of my misunderstanding.

Campaign Monitor is the worst. Look out for the no exit claus in their contract. Unfortunately due to COVID-19 our business has been severely impacted like a lot most of our profit and budgets we have had to write down more then 50%. They aren't willing to help or assist us as a business. Not even an early exit fee, just deferred payments.

The platform is not even that good, everyone - look at Klavyio

Premier customer for some time but then treated by CM's "customer support" robots like garbage.

One of the most counter-intuitive and bug-ridden email service providers out there. There are many other businesses that do it better and email isn't even the mainstay of their business.

Limited functionality, poor image compression and incredibly weak customer support.

Like dealing with a robot with no desire to help paying customers.

Parts of their interface have always bothered me but I carried on. However, the customer service is so bad it's laughable and they seem completely unbothered that we are leaving after 5+ years of business due to their inflexibility.

Spent the last 2hours designing an email using their 'free design feature'. After I had added all the content, I requested to be moved to 'preview' I was taken to the original format, not the design I had painstakingly created. I then was asked to fill out my contact details only for the screen to freeze and not be able to move to the next section. Will not be using again, as clearly not fit for purpose and looking at the other reviews, I perhaps should have done some due diligence before wasting half my money! Thanks Campaign Monitor!

worst company ever! never again, took rthe money and blocked my account the day after.

I would never use this company's services again. 1 Star is overly generous.

My account was closed (unknowingly to me) no email, no communication what so ever. Can't log back in, can't access my database, no word from support. Essentially hung out to dry.

They have no way of advising clients whether or not there email servers are working. The reset password functionality does not work.
They claim it is only us, however all other emails are working perfectly with our servers. There customer service is so limited, I would not use this platform for serious commercial purposes.

did not have a very intuitive interface as was a bit pricey for what i needed. support was lacking as well.

Just after I submitted my first campaign for an approval process, my account was closed without any notice. No email, nothing, I just found out I'm not able to log in anymore or access the account via API. I have no idea why it happened as customer support never replied to my emails.

I suppose I'll be charged for a service I wasn't able to use. This attitude is unjustifiable.