Canada Drug Warehouse Reviews 

They call me to remind me of my refills and I place the order over the phone in just a few minutes!!
Highly recommend them!!!

Appreciate the reminder phone call to re-order my prescription. The customer service woman was thorough and courteous.

The lady talked to fast, making it a little difficult to follow

They always call to keep me on top of my meds

Always a good experience with CDW. Good pricing, good customer service, great follow-up, and follow-through.

Very helpful persons on the phone and clear about arrival of meds, etc.

Pleasant staff and easy refill process

I received good information and received my meds as promised!

Always very upbeat and willing to help with any questions and explains everything very well and makes sure you understand everything-been with them over three years and will be staying as a customer

I will be on blood thinners the rest of my life. With my insurance the cost would be $500/ month at the local pharmacy. With Canada Drug ware house it is only $30 per month. The process of ordering is very straight forward and I have never had a problem. They even call to remind me when it is time to refill. Great people !!!!!

very good service and everything was explained well.

Customer service is awesome

Company initiated order against my approval and invaded my checking account for $150,00 against my approval. Approached company and they admitted mistake but would not return my money. Tried to arrange resolution but lack of cooperation from company was result.

I placed an order at a quoted price. They said the cost had gone up due to tariffs. I cancelled the order. They kept sending emails to change prices. I responded many time to cancel the order. I finally phoned just now, and they said they would cancel the order.

Thought We were getting xaralto. Needless to say they charged us for it but because of the postal strike they told me that we couldn't get a refund so we are out over 250.00 and have to wait until strike is over! If they can take my money over the internet why cant they refund me!!!! Think twice about using this company! They are crokes!

Fully explained everything. It appears the people with bad reviews cannot read. Plainly states it will take 15 days or so from overseas. Very helpful customer service.

They had such a great price on a drug I needed! Too bad I didn't check out the reviews before ordering. It's hard to understand how online orders could take a month to deliver but it did. With the clock running out on the supply needed, the order finally showed up which is a lot better than the other reviewers of CDW. Stay away unless you have plenty of time to wait and don't mind lack of communications on the progress of the order.

Terrible customer service. 1) waited 7 business days for them to reject my prescription. Sent new prescription 2) took another 24 business days for them to rejected the second prescription 3) spent 2 hours on the phone for them yesterday. And sent new prescription 4) emailed me today and they rejected the prescriptions a third time 4) I asked them if they would give explicit instructions as to what needs to be included on the prescription (units, milligrams, dosages, protocol etc). I do not expect them to prescribe. I wanted them to tell me exactly it needs to say to gain approval. It’s like playing a game of “Mother May I?” except they won’t tell you the rules. They refused to help. We guessed and sent in a fourth prescription 5) today they finally approved the prescription and needed approval on the payment information previously collected. 6) They do not accept credit card. Who doesn’t accept credit cards??? 7) It has already been 1 1/2 months And now they are saying another 6-7 weeks. 8) If you really need your prescription, I would either plan for a 90 day turnaround or find another service. This place is awful.

Horrible! They took our money, refused to accept our doctor's prescription, refused to explain why, and refused to answer our emails and calls. Also, they do not post negative reviews on their site (only publishing the good ones) and their info@ and contact us forms do not work. There is a reason the pharmacy association warns against them.