This company are scam artists. We had the cameras at our cottage. Approximately 3 years ago Canary withdrew the service as they were no longer going to supply cameras to domestic properties... Toon meer
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Canary has very bad billing practices. They send an email to remind you that your subscription is coming due. What they do not tell you is the cost of that renewal. In my case it was over $400 USD.... Toon meer
Bedrijf heeft geantwoord
Canary is impossible to cancel. I have been trying for two years following the camera breaking. The camera was set up for a business years ago, so the person who set it up has long gone. I have sent m... Toon meer
Bedrijf heeft geantwoord
Anybody with eyes and a brain can see Canary is using highly unethical subscription ‘trap’ tactics and dark patterns, while toeing the line as as close as possible to avoid getting into troubl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Contactgegevens
6th Avenue 101, 10013, New York, Verenigde Staten
- canary.is
1,1
Zeer slecht
336 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I cannot get my canary view to connect
I cannot get my canary view to connect. In the steps it says press top until "turns blue and chirps", but it never makes a chirp after flashing blue
Never got a reply from their help dept.
To bad I can't get a refund.
24 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Leslie!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Could you please edit the comment and include the serial number of the device? We will look into this issue and reach out to you.
Alternatively, please reach out to our customer support team at support@canary.is so we can address your concerns directly and work towards a resolution.
This company are scam artists.
This company are scam artists.
We had the cameras at our cottage.
Approximately 3 years ago Canary withdrew the service as they were no longer going to supply cameras to domestic properties.
However since then we have no cameras and Canary have continued to take the money from my account in April 2024 £40.83 April 2025 £40.83 and most recently April 2026 £149.00.and this is After Canary themselves withdrew the service and cancelled the subscription yet still have the gall and downright cheek to continued to take the money.
This we only noticed today.
THIS IS FRAUD.
My husband has contacted Canary through the enquiry ticket as there is no other way of contacting them.
Disgraceful fraudulent practice.
Don’t touch with a barge pole.
24 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Eileen!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Subscriptions can be cancelled via Email, SMS, Live Chat, Telephone or directly via the Canary website as per terms and conditions agreed by each customer at the time of purchase. Once a cancellation is requested, the subscription is set to expire on the next renewal date.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
Canary is impossible to cancel
Canary is impossible to cancel. I have been trying for two years following the camera breaking. The camera was set up for a business years ago, so the person who set it up has long gone. I have sent multiple emails explaining this, I have sent emails from the accounts email which they asked for, to then be told that wasn't the correct email, so i used my own again, to be told i still need to send emails from the previous one.... It's a nightmare. Alongside this, we havent received any communications to say thepayment is coming up or have we received emails to say the price is going up, and it has increased from £79 to £145 in two years. I get responses from support, but they are sending me in circles and keep telling me to email from a certain account, i do that, and they say its not correct. What more can i do?!
23 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Lu!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Please reach out to our customer support team at support@canary.is and if possible provide a PDF file that includes the following information:
Company letterhead at the top of the letter
Location address
Original owner's name and email address
Serial number for any devices to be deactivated
Reason for request
Picture of the serial numbers for the devices to be deactivated
We will deactivate the devices and look into possible refunds and offers related to this situation.
Thank you for your patience and for sharing this with us.
Canary has very bad billing practices
Canary has very bad billing practices. They send an email to remind you that your subscription is coming due. What they do not tell you is the cost of that renewal. In my case it was over $400 USD. Then after they take the automated payment, if you want to change your plan or cancel you get the sorry we have your money and we dont care anymore see you next year. Customer service is prompt and consistent to tell you it's your fault for not checking your account for changes.
17 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello there!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind. Over the years, we've continuously enhanced our service with new, cutting-edge features to ensure you receive the highest quality experience.
As part of this, we’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support. We appreciate your understanding and continued support.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and work towards a resolution.
The worst experience I have ever had with a company
Anybody with eyes and a brain can see Canary is using highly unethical subscription ‘trap’ tactics and dark patterns, while toeing the line as as close as possible to avoid getting into trouble.
EVERYONE DO THIS NOW: dispute the charge with your bank and cite “services not as described” or “cancellation not honored”.
Then FILE A COMPLAINT with the FTC. Every one matters and will be used to build a case against Canary: reportfraud.ftc.gov. In addition, file a complaint with your state’s Attorney General consumer protection division, find it here: usa.gov /state-consumer
Canary Support: escalate this as high as you can. Your management is a bunch of thieves and crooks, but you already knew that didn’t you?
I am an individual and powerless to do anything, but in aggregate, we can get regulators to pay attention to this piece of shit company.
31 maart 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Dan!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
PP customer service, debit your account then hide behind T&C’s
I have been a long standing customer of Canary for many years, I would like to thank them for giving me the reason to ditch Canary which I should of done years ago, Canary customer service is appalling and very brave to hide behind the terms and conditions when you complain ,they have certainly earned there 1 star status on Trustpilot
7 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Mark!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
Shady renewal practices.
They tried to bill me for an annual renewal $100 higher than last year's renewal with no notice. Thankfully, Apple blocked the transaction. I am done with Canary.
27 maart 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Michael,
Thanks for your feedback.
We sent the customers the price adjustment emails before introducing the new prices. Very often, the receiver's email blocks these emails or sends them to spam or other unattended folders.
Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind. Over the years, we've continuously enhanced our service with new, cutting-edge features to ensure you receive the highest quality experience.
As part of this, we’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
We appreciate your understanding and continued support.
Automat ist Abzocke
Automat ist Abzocke, habe 20 Euro rein gesteckt, habe 2 Booster jeweils 4,50 Euro erhalten, Rückgeld waren 3 Euro!!!!
Wo ist mein Restgeld ???
Betreiber der x-sur kann mir nicht weiter helfen, verweist auf Kundennummer von canarypop, niemand unter dieser Nummer erreichbar...... ABZOCKE!!!!!
17 maart 2026
Review zonder uitnodiging
Antwoord van Canary
Hallo Michael, ich glaube, deine Bewertung bezieht sich auf ein anderes Unternehmen. Wir sind Canary, ein Anbieter von Smart-Home-Sicherheitslösungen. Könntest du diese Bewertung bitte entfernen?
****Stay away from CANARY****…
****Stay away from CANARY**** absolutely terrible**
I had canary for 11 years until January 2026. This company use to be pretty good from service to the cameras but both have failed...
NOW they have become an Unethical and Deceptive Company.
Canary's price has jumped and do not notify you buy email or any other way. Last year they tried to charge $129.00 after many attempts to contact Canary we agreed on $49.00 last year which I had been paying every year before.
This year Without any notice that my renewal was coming due or that the price jumped to $199.00 for the year.
I get a pending charge on my credit card of $199.00 on January 2, 2026. I immediately put a ticket by text on the Canary app they provide. Asking to have someone contact me with in 24 hours due to the price change and that I did not authorize the charge. They do not provide a phone number on the app to contact and the phone number I had used in the past no longer worked (which seem to change throughout the years).
I did not receive any contact. I again text and put a ticket into Canary on January 3rd, 2026 telling them to cancel my account and that I NO longer wanted Canary. Due to the non contact and the jump in price and that I did Not authorize the charge.
I still received no contact until afternoon on Jan 4th, when I received an email which stated that it was an automated message, and they wanted the serial numbers from my cameras. I immediately sent the serial numbers from my cameras, which I had already disconnected from the app. I received an email back that the ticket was in and it would be completed.
Canary charged my credit card on the Jan 4th anyway. I ask for refund and they told me they would Not give me a refund that the service would stay the same for the year and they were sorry to see me go, and that next year I could use the cameras on their basic plan that does not record and do not have to have a subscription.
I went back and forth with Canary until the 6th trying to get a refund with no luck.
I then disputed the charge through my the credit card company. My credit card refund me $199.99 after 30 days due to no response from Canary at that time. Next I get a notice from my credit card company that canary responded days after the dispute was closed and the dispute was re opened and the charge of $199.99 was back on my card.
I again disputed the charge on my card. I sent to my credit card company all my attemps to get a hold of Canary before the renewal on the 4th along with my emails to and from Canary. My credit card denied my dispute and Canary gets to Keep my $199.99 FOR NOTHING!!!
I DO NOT KNOW WHAT CANARY SENT TO PROVE I DID NOT TRY TO CANCEL OR WHY THEY GET TO KEEP my $199.99 for nothing.
On Jan 3rd, I went and purchased other cameras from a well known company and I have 5 cameras that we're installed on Jan 3rd and only charged $99.00 for the Year for all 5.
Canary gets to keep my $199.99 for their Unethical and Deceptive Company ways and practices.
And now This credit card company will be used only in an absolute extreme emergency.
2 januari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello C Rey,
Thanks for your feedback about the price adjustment.
Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind. Over the years, we've continuously enhanced our service with new, cutting-edge features to ensure you receive the highest quality experience.
As part of this, we’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
With regards to the refund, according to our Terms of Service you agreed to, any cancellation request sets the subscription to expire at the end of the current billing period, therefore, we would be unable to provide you with a refund.
When you signed up for Premium Service, you acknowledged that your subscription would automatically renew unless you cancel before the renewal date.
We appreciate your understanding and continued support.
Premiumgebühr vervielfacht, ohne Genehmigung abgebucht und Kamera gesperrt
Ich benutze die Kamera seit Jahren und bin sehr zufrieden.
Anfang März 2026 musste ich feststellen, dass man mir aber statt der monatlichen 2,95 € nun knapp 10 € vom Konto abgebucht hat.
Canary Kundenservice teilte mir auf Rückfrage mit, dass der Preis von 2,95 auf knapp 13 € gestiegen wäre und die knapp 10 € schon ein Sonderpreis wären..
Ich machte von meinem Sonderkündigungsrecht Gebrauch, da mir eine Erhöhung der Gebühren nicht mitgeteilt worden ist und die Abbuchung von knapp 10 € ohne meine Einwilligung erfolgte.
Die Kündigung wurde abgelehnt. Ich habe die knapp 10 € von meiner Bank zurückbuchen lassen und Canary hat mir nun die komplette Kamera gesperrt, obwohl das Basispaket bei Kauf miterworben wurde. Kamera ist jetzt nutzlos für mich.
Antwort auf Antwort Canary
Ich möchte keine Erstattung, ich möchte, dass Sie die Kamera mit der Basisfunktion freischalten. Sie ist komplett gesperrt, obwohl mit dem Kauf ich ein Anrecht auf das kostenlose Basispaket, mit dem ich live sehen kann, habe.
Neue Antwort an canary gemäß deutschen Gesetz habe ich bei einer vervierfachung einer Gebühr ein Sonderkündigungsrecht, das habe ich wahrgenommen. Ich bezahle keine zehn oder 13 € im Monat für eine Cloud die ich woanders für zwei bis drei Euro im Monat bekomme. Sie haben mir ja nicht mal ein kündigungsrecht eingeräumt sondern kassieren einfach den vierfachen Preis.
Antwort an Canary
Wir können das Ganze jetzt beenden. Ich habe mir eine Kamera für 29.95 im Angebot von einem namhaften seriösen Anbieter gekauft, der 3,95 € im Monat für die Cloud und Video Speicherung nimmt und das anbietet, was ich als Verbraucher benötige und keine teuren Extras.
Wir haben in Deutschland Verbraucherrechte. Wenn Sie einen Vertrag einseitig ändern, indem sie andere Leistungen anbieten und den Preis erhöhen, steht dem Kunden ein Sonderkündigungsrecht zu. Sie haben hier deutsche Gesetze gebrochen, ich habe das Ganze der Verbraucherzentrale gemeldet und die werden gegebenenfalls gerichtlich gegen sie vorgehen. Ich hoffe auch, dass sehr viele Menschen das hier lesen und dann bei Ihnen keinen Vertrag abschließen, da Sie nach ihrer Rechtsansicht jederzeit die Gebühren beliebig erhöht werden könneny ohne dass die Kunden aus dem Vertrag kommen. Das ist rechtlich nicht haltbar in Deutschland. Sie hätten die neuen Zusatzleistungen auch in einem neuen extra Premium anbieten können, dann hätten die Leute abschließen können, die das tatsächlich wollen und Sie nicht einfach andere Leute abzocken und sich an deren Bankkonten bedienen.
4 maart 2026
Review zonder uitnodiging
Antwoord van Canary
Hallo Cybill! Vielen Dank für Ihr Feedback.
Seit dem Start unseres Premium-Services im Jahr 2016 ist es unser oberstes Ziel, Ihnen maximale Sicherheit und ein beruhigendes Gefühl zu bieten. Über die Jahre haben wir unseren Service kontinuierlich mit neuen, innovativen Funktionen verbessert, um Ihnen ein optimales Nutzungserlebnis zu garantieren.
In diesem Zuge haben wir die größte Funktionserweiterung unserer Geschichte vorgenommen und damit den Service deutlich aufgewertet. Dazu gehören die Verdopplung des Videospeichers in der Cloud auf 60 Tage sowie die Einführung KI-gestützter, intelligenterer Erkennungsfunktionen wie Paket-, Rauch- und Kohlenmonoxidalarm sowie die Erkennung lauter Geräusche mit Videovorschau. Diese Verbesserungen machen Ihr Nutzungserlebnis noch leistungsstärker, personalisierter und sicherer und bieten Ihnen gleichzeitig mehr Sicherheit und ein beruhigendes Gefühl.
Um den gestiegenen Betriebskosten und den Marktveränderungen gerecht zu werden, sind Anpassungen der Servicepläne notwendig, damit wir diesen hohen Standard halten und Ihnen weiterhin die neuesten Innovationen, erstklassigen Service, höchste Sicherheit und umfassenden Support bieten können.
Gemäß unseren Nutzungsbedingungen, denen Sie hier zugestimmt haben, führt jede Kündigungsanfrage dazu, dass Ihr Abonnement zum Ende des aktuellen Abrechnungszeitraums ausläuft. Daher können wir Ihnen in diesem Fall keine Rückerstattung gewähren.
Mit Ihrer Anmeldung zum Premium-Service haben Sie bestätigt, dass sich Ihr Abonnement automatisch verlängert, sofern Sie es nicht vor dem Verlängerungsdatum kündigen.
Wir danken Ihnen für Ihr Verständnis und Ihre weitere Unterstützung.
Update:
Wir haben den Kunden eine E-Mail geschickt, in der wir sie darüber informierten, dass der Rabatt nicht fortgeführt wird und der Preis vor der Abbuchung angepasst wird. Leider haben wir vor der Verlängerung keine Stornierungsanfrage von Ihnen erhalten.
Das System hat die Canary-Kameras, die mit Ihrer kürzlich erfolgten Rückbuchung in Verbindung stehen, gesperrt. Falls Sie diese Kameras wieder nutzen möchten, muss die ausstehende Zahlung für den Premium-Service, der vor der Verlängerung nicht gekündigt wurde, beglichen werden.
Da keine Kündigungsanfrage vorlag, wurde das Abonnement verlängert und die hinterlegte Zahlungsmethode belastet. Kunden können ihre monatlichen Abonnements jederzeit über die App per Chat, Telefon oder E-Mail selbst kündigen. Das Abonnement wurde nach dem Verlängerungsdatum gekündigt, daher endet der Service mit Ablauf des Abrechnungszeitraums. Eine Rückerstattung ist gemäß den zum Zeitpunkt des Kaufs akzeptierten Allgemeinen Geschäftsbedingungen nicht möglich.
Bitte kontaktieren Sie uns unter support@canary.is, um die Entschädigungsangebote zu besprechen.
Has anyone be successful in suing this…
Has anyone be successful in suing this company? I need us to all come together to eradicate the unethical methods used by Canary to force subscription on customers. No opportunity to cancel within the app and when you call they delay so there is a lapse.
22 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hello Adebusola! We are sorry to hear about your recent experience. Your feedback is important to us, and we would like the opportunity to make things right.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would be unable to provide you with a refund or apply a discount retroactively. You can cancel your Premium Subscription by choosing Manage in the Canary WebApp.
We’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
We have sent all our customers an email informing them about these changes. Please reach out to our customer support team at support@canary.is if you have not received this email.
We appreciate your understanding and feedback.
Unethical company and Deceptive
Unethical company. They start with a promotional annual subscription then every year they increase it dramatically. They do not advise you of the increase in the Email that you receive, so you are taken off guard when it more than doubles.I tried to resolve 2 days after they charged me and their answer was we will give you a discount next year. This is how they keep you subscribed and manipulate you as a customer. They are inflexible and even refused to prorate the membership down to the actually days that I actually first saw the charge on my credit card. (2 days) Very deceptive practices. They are charging double for the camera to shoot you a notice on your phone. Some security cameras do that for free. Do not get involved with this company.
13 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hello Grace! We are sorry to hear about your recent experience. Your feedback is important to us, and we would like the opportunity to make things right.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would be unable to provide you with a refund or apply a discount retroactively.
We’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
We have sent all our customers an email informing them about these changes. Please reach out to our customer support team at support@canary.is if you have not received this email.
We appreciate your understanding and feedback.
Terrible!
Terrible!! Avoid at all costs! They raise prices, or charge as they please without notice. SCAM! Also, no replies, I had to go through PayPal to get my money back. Smartfrog, originally, was so much better. Better camera, better prices, then they join canary and ruin their reputation. Please avoid this company, they need to go bankrupt for fraud! Years of having an account to instant regret after they sneakily took money they shouldnt have!
5 januari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello SAN! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would need to check if you requested cancellation before your renewal before we provide you with a refund.
Only users can add or create new subscriptions and add or change payment methods in their accounts.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and work towards a resolution.
This company is just awful
This company is just awful. They change the rules over the years even if you were a customer from 10 years back. What they’ve done has rendered my camera is useless. Now the app is full of ads, and you can’t watch for more than a couple seconds without having to watch another ad. Even when I paid for the subscription, the service was terrible. Miss notifications, bad camera quality, no connectivity with my Wi-Fi,. There’s so many better options. Any company you pick would be better than Canary
1 februari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello John! We apologize for the inconvenience you've experienced. Your feedback is important to us, and we would like the opportunity to make things right.
I’d like to confirm that our Basic Service plan continues to remain free. The Watch Live experience will also continue to remain free with unlimited sessions, now set to 30 seconds at a time per session. This aligns with how most customers already use Watch Live—quick check-ins when something seems off. If you wish to watch longer than 30 seconds, you can always start a new session by simply tapping the “Resume” button.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
I used Canary fairly happily for about…
I used Canary fairly happily for about 8 years. Unfortunately, my experience at renewal completely changed my view of the company.
I did not receive any notice of the upcoming renewal—whether it was never sent or went to junk, I don’t know. As soon as I noticed the charge, within a couple of days, I contacted Canary, canceled the service, and requested a refund. They could clearly see that I had not used the service for months.
Despite this, customer support refused to work with me on a refund and the communication I received was poor and came across as rude. In 8 years, this was the only time I ever contacted customer support, and it was a very disappointing experience.
As a result, I will not return to Canary when I set my cameras back up. Long-term customers should be treated better, especially in situations like this.
30 januari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Christine! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would need to check if you requested cancellation before your renewal before we provide you with a refund.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
Absolutely RUN from Canary
Absolutely RUN from Canary! I have had their camera for years and have blindly paid for their Premium service. The camera is ok at best and drops off quite frequently. The service is no better than anyone else but is way overpriced. If you threaten to cancel they immediately drop the price in half. Customer service is the worst I have ever dealt with. I mistakenly let my annual subscription renew and 1 day into the renewal period they refused a refund. Ring is much better at half the price.
** UPDATE ** Of course now the company wants to seem like they are sympathetic but I had two days of messaging back and forth. I was charged $212 for an annual subscription and the best they would offer in a refund was $53. DESPITE the fact that they instantly offered the same subscription for $79 the next year. RUN, RUN, RUN from Canary ****
22 januari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello David! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would be unable to provide you with a refund.
Our goodwill refund was extended as an exception to our standard sales terms. As we could not reach a mutual agreement, the offer is no longer valid.
Thank you for your understanding.
Horrible service
The cameras are fine, but a little pricey when compared to the rest of the available options that are in the market now. The one thing everyone should know is how bad the customer service is. I understand that service should not include doing everything I want, but I have been with them since they were released on Kickstarter. I tried to cancel my auto-renewal recording service 1 day after the charge went through, and they would not consider it. The rates are increasing by over 60%. Buyer beware. There are many other options, and I have been extremely happy with Ring, especially with the option to never pull a battery and charge due to the available solar options. My exterior Canary camera required charging every 2 weeks, which was very inconvenient.
Replying after receiving feedback:
What a horrible reply. Your are increasing by more than double with nothing improving. My new service has all the features you mentioned, allows as many cameras as I add with no additional charges, and they overcommunicate. I do not disagree with the cancellation policy; what I disagree with is not notifying me 30 days prior to the charge, as required by law. I also only have one camera online because it was the one I needed access to in order to pull the last video of my deceased son. You're still charging me for 4 cameras, which are no longer online.
I stand by my comment: "horrible service" and "buyer beware"
7 augustus 2025
Review zonder uitnodiging
Antwoord van Canary
Hello Rick! Thank you for your feedback. We appreciate it.
Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind.
We’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations.
According to our Terms of Service , any cancellation request sets the subscription to expire at the end of the current billing period.
When you signed up for Premium Service, you acknowledged that your subscription would automatically renew unless you cancel before the renewal date.
Thank you again for sharing your feedback.
Dirty company.
Dirty company.
Features that were free for years now cost money.
And if you were paying already, guess what price goes up every year.
There are so many good companies out there to give your money to. Don't waste your money here.Let them go out of business.
30 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Robert! Thank you for sharing your feedback—we really appreciate it. I’d like to confirm that our Basic Service plan continues to remain free. The Watch Live experience is now set to 30 seconds at a time per session.
This adjustment keeps Watch Live focused on quick, meaningful check-ins—making the experience more efficient and reliable without wasted data streaming.
Please contact us directly for possible offers. We would be happy to continue having you as a customer.
Don't buy as no recording without a subscription
You've really lost it the cameras are useless without record feature unless you have a subscription and as more and more cameras are becoming available with memory cards you will lose your business.
25 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi David! Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
We would be happy to offer you a 12 month 60% discount on a Premium Service subscription. Please reach out to us at support@canary.is, and we can arrange this for you.
Thank you again for sharing your feedback.
Frauds, scammers, deceptive billing pracgices
increased auto renewal cost without informing and charged whole year cost (~double), unresponsive to emails from husband, argued with husband on phone, refused to let him cancel, refused any full or partial refund, refused to let him talk to supervisor. read the BBB complaints. frauds, scammers, deceptive billing
23 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Linda! Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
We sent all customers an email informing them about the price adjustment.
We’re concerned to hear that you did not receive a discount, and we would like to look into this further. Please contact us directly with your details at support@canary.is so we can review your case and assist you.
Thank you again for sharing your feedback.
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