Canary doesn’t care about its customers. When we purchased two Canary cameras very early in the company’s existence, we had access to the full range of features at no extra cost, we just paid th... Toon meer
Bedrijf heeft geantwoord
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The Canary system quit recording whirl we were on a trip and when we called to complain, they wanted us to upgrade. The annual price had increased by 20% every year and now they wanted more money? W... Toon meer
Bedrijf heeft geantwoord
They claim they have cloud service with premium service. Nothing records on video history, Tech support blames internet provider that cameras are on standby mode as upload is not possible in 5 GH... Toon meer
Bedrijf heeft geantwoord
The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non con... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Contactgegevens
6th Avenue 101, 10013, New York, Verenigde Staten
- canary.is
1,2
Zeer slecht
347 reviews
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Canary = Headache
Don't give this company any money. It will buy you nothing more than a chronic headache.
I'd sooner be that guy eaten alive by ants in Indiana Jones than become a Canary subscriber again.
1 juli 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Nate, we are sorry that you feel this way. As we are always looking to improve the experience for our users, please share your feedback via email at support@canary.is. We will be ready to clarify any questions you have as well. Thank you!
Absolute trash company.
Absolute trash company.. do not do business with.. they will nickel and dime you and keep you on subscription every way possible and auto sign you up for an annual contract even after you call in to cancel a month prior.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Vince, when signing up for Premium Service, customers are presented with a check box stating that Canary will auto-renew the subscription fee on each monthly or annual date it was first charged. An email is also sent out from our system reminding you that the renewal will be due to take place. This email is sent out one week in advance as a reminder and to give you enough time to send us a cancellation request via email before it renews. Additionally, self-canceling is available on the web app. We have located your ticket with our support agent who has escalated your case and will get back to you as soon as they can. Should you need further assistance, we ask that you please continue your correspondence via email with support. Thank you!
They took a£79 a £25 and another 25…
They took a£79 a £25 and another 25 payment out of my account without telling me just automatically subscribed me for another year, when I hot intouch to get it cancelled and my money back they said they carnt cancel now till 2025 and no refund will be issued complete Robery.🤬
9 augustus 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Susan, when signing up for Premium Service, customers are presented with a check box stating that Canary will auto-renew the subscription fee on each monthly or annual date that it was first charged. An email is also sent out from our system reminding you that the renewal will be due to take place. This email is sent out one week in advance as a reminder and to give you enough time to send us a cancellation request via email before it renews. Additionally, self-canceling is available on the web app. Please note that Canary customers will receive the full benefits of Premium Service for £9.99/month or £99/year for their first device. Each additional device can be added for £2.39/month or £23.93/year. Feel free to reach us again at support@canary.is and we will be happy to clarify any questions you have regarding your cancellation request. Thank you!
Canary billed me after I asked to cancel last year!
Canary billed me after I asked to cancel and got an email confirmation. Pure scam!
18 juli 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Bert, when signing up for Premium Service, customers are presented with a check box stating that Canary will auto-renew the subscription fee on each monthly or annual date it was first charged. An email is also sent out from our system reminding you that the renewal will be due to take place. This email is sent out one week in advance as a reminder to give you enough time to send us a cancellation request before it renews. Additionally, self-canceling is available on the web app. Feel free to reach us again at support@canary.is and we will be happy to clarify any questions you have regarding your cancellation request. Thank you!
Two different Trustpilot UK sites with different ratings?
I may be missing something here but there seem to be two Trustpilot (UK) sites in existence giving reviews of this system, This one gives it 5 stars (101 reviews). The other gives it 1 star (283 reviews). How is that possible?
In my opinion it is execrable. It has many faults but the worst is that it completely misses events. For example, movement in a particular place is picked up on one occasion but not on another??? I have sat and watched this happen.
Alerts are sporadic and by the time one has accessed the live view the event is over. Not good if it is one of the occasions that the event hasn't been recognised and recorded.
14 juni 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Haydn, let us help you! Please email us at support@canary.is with the links to both sites so we can provide you with the correct link. Additionally, please provide the serial number of the device you are experiencing issues with so we can investigate why your Canary is not recording as it should when it detects motion. Thank you!
Canary will rip you off by never…
Canary will rip you off by never letting you get out of the contract. They don’t care if you like or not.
Buyer beware!!!!!!!!!!!!!
7 juni 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Larry, please note that self-canceling is available on the web app. It is also advised on our Help Center page that you can send us a cancellation request via email at support@canary.is if you were unable to reach us over the phone. Should you need further clarification on our cancellation or refund policy, feel free to contact us anytime. Thank you!
Customers can do one.
As per other comments here, if you are a date late cancelling they will simply keep you £100. As per their responses below they’ll just “computer says no” you, and invite you the read the t and cs. It’s grasping, mean-spirited behaviour, which reveals precise what they think of their customers. I’ll will never use again.
28 mei 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Gordon, please note that self-canceling is available on the web app. It is also advised on our Help Center page that you can send us a cancellation request via email at support@canary.is if you were unable to reach us over the phone. If you have any questions regarding our cancellation or refund policy, feel free to reach us again. Thank you!
This is my last year using this company
I have been with Canary when it was a kickstarter company. I have had issues with their software and firmware upgrades but my recent experience has me wondering why I bother with Canary.
A policeman wanted to see if any of my cameras could I’d a car at a particular time on the day before. After I checked, I saw a vehicle in a video. I called to get a copy of MY Video from MY Camera and they denied it.
I’m trying to get some justice for one of my neighbors, not knowing even if this was a vehicle of the criminal. It was MY video. Their shoty software won’t let me download it so I asked my wife to video my replay of MY video.
Unforgivable plain and simple.
23 april 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Albert, we apologize for the troubles you have experienced trying to download the recorded video. We ask you to send us an email at support@canary.is with the specific time and date of the video you are trying to retrieve so we can escalate it to our specialists who can investigate your request. Thank you!
I did not receive the reminder email…
I did not receive the reminder email about my subscription service renewing, on the date it posted to my credit card I cancelled it and asked for a prorated refund for the time not used to which they would not do. All other companies I have used and cancelled a service they would refund the pre payment for the time not used. Now I see why this company had such bad ratings. Very bad company practices if you ask me.
23 februari 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Jonathan, when signing up for the Premium Service plan, you have agreed to the Terms of Service stating that Canary will auto-renew the fee on each annual or monthly date that it was first charged. Additionally, we do not offer prorated refunds. Refunds are only provided if one cancels their Annual Premium Service plan within 14 days of signing up. Our basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, night vision, Alexa integration, and more for free. Should you wish to sign up again, please let us know as we'd be happy to share a special offer so you can enjoy all the benefits of Premium Service at a low cost. If you need further clarification on our Terms of Service or refund policy, feel free to reach us at any time as well. Thank you!
Customer Service is Useless.
One day about a month ago my canary camera stopped recording. They keep sending me the same email over and over again saying it is my WiFI speed. BS - as it worked for years with the same speed, and I haVe the best and highest speed Verizon FIOS has. Customer Service has done nothing but send the same emails over and over and over again. Useless, and no help whatsoever. It's NOT MY WIFI.
PS: I've had a Canary system for ten years.
5 februari 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Shelly, let us help you! Please send us an email at support@canary.is with the serial number of the device you are experiencing issues with, so we can reinvestigate the reason behind your Canary not recording as it should when it detects motion. This can be found on the bottom of the device and begins S/N: C. Thank you!
Poor Customer Service AT Canary
FYI. I find the response from Canary hilarious on this email. Once again they fail to share how many times they talked to me and promised a fix.
I had been a Canary subscriber for over 8 years; premium. The Customer Service was always hard to reach but the last straw was after my dog died and I wanted to retrieve my videos to download for safekeeping, I got no help that resolved the issue. I had several email exchanges which were worthless. I finally had a great customer service call and he promised to be back to me in two days with a solution...NOTHING, I had resubscribed premium to get at the videos and after a month of no help, requited my refund..NOTHING. Find a company that will take of you. I had good experience with the camera, terrible customer service.
19 februari 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Patricia, thank you for your years of support and we are sorry to read about your loss. Please note that if the videos are not Bookmarked before the 30-day playback history of the initial recording happened, we are unable to recover anything as the videos are automatically deleted.
In regards to your 30-day timeline, this will begin once you have Premium Service. It does not automatically save your previous 30 days of recordings when you sign up. Should you have any other questions about your Premium Service plan or our Terms of Service, please let us know at support@canary.is so we can provide further details. Thank you!
Useless - unless you're willing to pay the monthly subscription
Canary have made a further detrimental change. The app spontaneously links to advertising and you cannot return to the camera view as the exit button is hidden.
This is fundamentally stupid, as it also means that you're unable to respond to any alerts by checking the camera in a timely way.
This latest change renders the camera useless.
A mindless change that will backfire.
Basically, don't buy these cameras unless you're willing to pay the annual subscription.
30 januari 2024
Review zonder uitnodiging
Antwoord van Canary
Hi Will, we are sorry that you feel this way. Our Basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, night vision, Alexa integration, and more for free. Should you wish to sign up, please let us know as we'd be happy to share a special offer so you can enjoy all the benefits of Premium Service and no longer see the advertisement at at a low cost. Thank you!
these camaras are total trash i bought…
these camaras are total trash i bought six for my house in lansdale, not only did they reneg on their free services... THEY WANTED TO CHARGE ME FOR EACH DEVICE, then they charged me even when I cancelled and customer service is non existent, i threw the over six hundred dollars worth of equipment in the trash and got ring, way cheaper way better service
30 september 2023
Review zonder uitnodiging
Antwoord van Canary
Hi there, for a long time, each Canary device had its own Premium Service plan. We appreciate your support and do not want to go. Should you wish to sign up, please let us know at support@canary.is so we can share our promo code so each device can be on the Premium service plan at a low cost. We will be happy to clarify any questions you have regarding cancellation requests as well. Thank you!
Poor customer service, decent equipment
I gave it 2 stars because the equipment is satisfactory and performs well. The low rating is due to its customer service, they suck you in with a low monthly rate then increase it without notice. If you try it, set a tickler on your calendar a week out to cancel it or you'll be stuck... like the rest of us! I have a standing order to cancel when this year at full high pricing ends.
14 december 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Kurt, please note that self-canceling is available on the web app. It is also advised on our Help Center page that you can send us a cancellation request via email at support@canary.is if you were unable to reach us over the phone. Should you wish to proceed with the cancelation, please let us know via email so we can assist with your request. Thank you!
Canary does not care about their customers as long as they get your money.
Forgot to cancel auto renewal (about 6 hours late) and they refuse to give a refund for the next year of service I have now paid for but will not use. They put the blame fully on their customers…as we should know the exact moment renewals will happen for their service. They insist that a notice was sent, however between all of the promotional emails, etc., I am not locating the notice in my inbox. This company claims that they value their customer, but the rigid cancellation and refund policy, along with sub-par, copy and paste responses reinforce the fact that their customers are just ways to make a quick buck. Please steer clear of this company if you don’t want to be taken advantage of by an unethical organization. Sounds like they are about to go under, anyway, so it may not be an issue too much longer. Transitioning to a competitor’s system with excellent customer service, reviews and ethics.
11 januari 2024
Review zonder uitnodiging
Antwoord van Canary
Hi there, when signing up for Premium Service, customers are presented with a check box stating that Canary will auto-renew the subscription fee on each monthly or annual date that it was first charged. Additionally, an email is sent out from our system reminding you that the renewal will be due to take place. This email is sent out one week in advance as a reminder and to give you enough time to send us a cancellation request via email before it renews. Feel free to reach us again at support@canary.is so we can provide further details regarding your account details and we will be happy to clarify any questions you have regarding your cancellation request. Thank you!
Very poor support and customer empathy
I bought their cameras etc with the statement that you can look at the previous 24 hours without any subscription but this has since been withdrawn and you have to pay per camera for any recording time. This is not what I signed up for and to have just live monitoring is a waste of time.
The company is difficult to talk to and will take money without authorisation. I had to use my credit card to reclaim my money and ban their transactions as all refunds and never authorised.
3 januari 2024
Review zonder uitnodiging
Antwoord van Canary
Hi there, when signing up for the Premium Service plan, you have agreed to the Terms of Service stating that Canary will auto-renew the fee on each annual or monthly date that it was first charged. Additionally, we do not offer prorated refunds. Refunds are only provided if one cancels their Annual Premium Service plan within 14 days of signing up. Our basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, night vision, Alexa integration, and more for free. Should you wish to sign up, please let us know as we'd be happy to share a special offer so you can enjoy all the benefits of Premium Service at a low cost. If you need further clarification on our Terms of Service or refund policy, feel free to reach us at any time as well. Thank you!
Poor company - zero customer service
I had service for a couple years and all of a sudden they added a second location and billed me three times? Makes no sense. The company only has an AI chatbot to try and resolve. Stay away from this company they steal your money and have no customer service.
31 december 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Joe, please note that when you reach us over Live Chat, you are talking to an agent and not an AI chatbot. We ask that you send us an email at support@canary.is so we can look into why you have been charged multiple Service plan fees. Thank you!
Vor genau einem Jahr hatte ich mein…
Vor genau einem Jahr hatte ich mein Abonnement stornieren müssen, da die Kamera bei mir nicht zu installieren war. Ich habe meine Nerven dabei gelassen und nach 1 Monat mein Geld mühsam zurückerstattet bekommen.
Ich habe den ganzen widerlichen Schriftverkehr aufgehoben, weil ich ahnte, was nun eingetroffen ist.
Sie schrieben mir HEUTE, ich solle darauf achten, dass jetzt demnächst wieder die Rechnung für das Abonnement kommen würde.
Das ist die schlimmste Firma, mit der ich je zu tun hatte.
Ich habe sie an meinen Fall erinnert und werde nur noch anwaltlich reagieren.
Finger weg von dieser Firma.
1 januari 2024
Review zonder uitnodiging
Antwoord van Canary
Hallo Kathrin, es tut uns leid, von Ihrer Situation zu lesen.Bitte senden Sie uns eine E-Mail an support@canary.is, damit wir Sie bei der Kündigung Ihres Premium Service-Plans unterstützen können.Vielen Dank!
My Camera stopped working
My Camera stopped working, when I explained they said the camera was faulty so i asked for a refund on the $99.99 subscription that started in September and it is now now only December. They would not give me a refund when it is their system at fault. STAY AWAY FROM THIS COMPANY AND DO NOT USE THEM, LOOK AT THE REViEWS PEOPLE!
15 december 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Sol, we are sorry to hear that your device is not working as it should. At this time, we do not offer prorated refunds. Refunds are only provided if one cancels their Annual Premium Service plan within 14 days of signing up. Should you need further clarification on our cancellation or refund policy, feel free to reach us at support@canary.is anytime. Thank you!
Zero humanity. Zero empathy. Avoid!
What an appalling company. Their customer service has zero humanity or empathy and they just hide behind small print, jargon and legalise. Avoid at all costs!
22 november 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Tiny, we are sorry that you feel this way and did not receive the support you needed. If you are experiencing any issues with your Canary, please provide the details of the matter along with the serial number at support@canary.is so we can provide steps to solve your case. We'll be happy to remedy any questions or concerns that you have as well. Thank you!
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