The booking process was CHAOTIC. Courtney Newman was most helpful in sorting out the mess. The engineer ( Jonathan Stokes-Vega) was very efficient and personable. He gets 10/10. I have been a very... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My Banham engineer was Glodi who has visited before on a previous occasion. He is friendly and polite, and he called me an hour before arriving, which was much appreciated. It would, however, be very... Toon meer
Bedrijf heeft geantwoord
Felix ( your technician) was courteous and very efficient . He took the trouble to understand my non-technical questions and answer them in a user friendly way. Well done. The admin team , on th... Toon meer
Bedrijf heeft geantwoord
So glad to have keyholder response service with Banham. Our alarm activated at night when away recently, we missed calls as phones on silent, keyholder arrived to check out the property, identified th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- Deurenleverancier
- Slotenmaker voor noodgevallen
- Slotenleverancier
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,5
Uitstekend
6K reviews
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The booking process was CHAOTIC
The booking process was CHAOTIC. Courtney Newman was most helpful in sorting out the mess.
The engineer ( Jonathan Stokes-Vega) was very efficient and personable. He gets 10/10.
I have been a very satisfied customer of Banhams for 50 years and have had no cause to complain until this recent incident. Happily faith has been restored.
25 april 2026
Antwoord van Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
I wasn’t on site and heard of it only…
I wasn’t on site and heard of it only afterwards.
25 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Un clear communication on Risco Wall…
Un clear communication on Risco Wall mounted unit for replacing the Batteries
The state of the dummy alarm on the back wall of the property
24 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a review. We are of course sorry to learn of your disappointment but appreciate your feedback. If you require any additional support you can contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk)
Kind regards
Debbie
Banham Customer Service Team
The engineer arrived promptly
The engineer arrived promptly, and was very courteous and professional
17 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Wasted a whole day due to time slots
The engineer was great and did his job well and gave me good warning so no issues there BUT this mad time slot of 1-5.30pm is ridiculous. I made a journey to London and the engineer arrived at 1pm when there are someone there for an hour so I wasted a whole day just because Banhams won’t give better time slots. Please sort it out
23 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a review. We are of course sorry to learn of your disappointment but appreciate your feedback. If you require any additional support you can contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk)
Kind regards
Debbie
Banham Customer Service Team
Polite and professional
16 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Your technician was very efficient and courteous
Felix ( your technician) was courteous and very efficient . He took the trouble to understand my non-technical questions and answer them in a user friendly way. Well done.
The admin team , on the other hand, were less efficient , as you will see from your files.
23 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Friendly and efficient staff as always
22 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards,
Debbie
Banham Customer Service Team
My Banham engineer
My Banham engineer was Glodi who has visited before on a previous occasion. He is friendly and polite, and he called me an hour before arriving, which was much appreciated.
It would, however, be very useful to pre-book an allotted time of perhaps a couple of hours, near the start of either an afternoon or morning shift.
23 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
on time polite and efficient.
15 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Banham swiftly attended to the premises…
Banham swiftly attended to the premises following the sensor being activated. Richard, the engineer, was pleasant, helpful and efficient. Attended the building without delay, reported back once he arrived, and investigated the situation.
22 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Customer support is horrific
Customer support is horrific. I don’t think it remotely matches any other service I subscribe to in how poor it is. Most recent example. You get five email notifications and five text messages with different appointment ids. So lots of spam. The date does not work. You email them to tell them the date does not work for you and you can only do Monday or Fridays. A person responds with a different date. It’s neither a Monday nor a Friday. You point that out to them. They reply again with a Friday - no apology for either the spam or the wasted time. Then you arrange. A few days pass. You get another five emails and five text messages for a date. It’s a Thursday. You call them. 20 minutes on the line, cannot get through to maintenance. Switchboard tells you to give up as no one will pick up. And you pay thousands of pounds for this “service”. I will be cancelling my subscription and switching to an alternative.
23 april 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good morning. Thank you for taking the time to leave us a review and for bringing this to our attention.
We’re truly sorry to hear about your experience. Receiving multiple conflicting notifications is not the level of service we aim to provide. We also sincerely apologise for the lack of acknowledgement in earlier responses, as well as the difficulty you encountered when trying to reach our team by phone.
Please be assured that your feedback and details have been shared with the relevant team, who are actively investigating this matter and will contact you as a matter of priority.
We completely understand your consideration to cancel; however, we do hope you’ll allow us the opportunity to put things right.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Engineer efficient and polite
Engineer efficient and polite - would have benefited from a phone call shortly before arrival to advise me he was on his way
22 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
despite the tube strike
despite the tube strike, the engineer made it on time. He was very courteous, and did a thorough check of the installation.
22 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Very courteous and efficient !
21 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
They came for the annual visit of the…
They came for the annual visit of the alarm. Simple, efficient and right on time.
Nothing not to like.
21 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
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