Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
The same engineer services our alarm yearly, he is very reliable and does a thorough job. Incredible how he remembers the quirks of my house and alarm from before! Many thanks.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No issue with service but arranged day…
No issue with service but arranged day had to be rescheduled and only certain days available in Farnham area
28 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the service provided.
We apologise for the need to reschedule your appointment and understand the inconvenience this may have caused. Availability can sometimes be limited in certain areas due to scheduling demands, but we are always working to offer the earliest and most convenient appointments possible.
We appreciate your feedback, and thank you for your understanding.
Kind regards
Debbie
Banham Customer Service Team
Sarah Thomsett Road was brilliant
Sarah Thomsett Road was brilliant - she explained things fully without ever rushing us and was very knowledgeable.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
We're so pleased to hear Sarah made such a positive impression. We'll be sure to share your lovely feedback with her! Thank you for taking the time to leave a review!
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
I feel confident being a customer of…
I feel confident being a customer of Banham. They have been great since we signed up after buying our house in 2005. They give great service. 🙏🏆
3 september 2026
Antwoord van Banham Group
Dear Raf,
Thank you for your wonderful review and for trusting Banham since 2005! We're delighted to hear you've been happy with our service over the years.
Your continued support means a great deal to us!
Kind regards
Banham Customer Service Team
I just had Ricardo come to fix my front…
I just had Ricardo come to fix my front door lock. He assessed the problem quickly, had stock required in his van and fixed the problem swiftly. He was extremely personable and efficient. Happy customer.
4 september 2026
Review zonder uitnodiging
Antwoord van Banham Group
Dear Sarah,
We're delighted to hear Ricardo was able to resolve the issue quickly and efficiently. We'll be sure to pass on your kind comments to him.
Thank you for choosing Banham and for taking the time to share your experience!
Kind regards
Banham Customer Service Team
Very polite and personable engineer
Very polite and personable engineer. Straightforward appointment and very happy with the overall experience.
1 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Always excellent service!!!
3 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The engineer came and appeared friendly…
The engineer came and appeared friendly and efficient. However, when I left the
Property and put my code in to the keypad, the alarm sounded much to annoyance of neighbours. Eventually after several calls, it transpired the engineer had wiped my code and failed to check before leaving. It means another morning taken off work for a return visit, I would add that Banham’s emergency team was very efficient - and critical that this had happened.
1 september 2026
Antwoord van Banham Group
Thank you for taking the time to share your feedback. While we are pleased to hear that our engineer was friendly and efficient, we are very sorry to learn about the inconvenience caused when your alarm activated after the visit.
We understand how frustrating it must have been to experience this issue, particularly as it resulted in disruption to both yourself and your neighbours, and required further calls and an additional appointment. This is not the level of service we aim to provide, and we apologise for the oversight.
That said, we are pleased to hear that our team responded efficiently and were able to identify the cause of the problem quickly. We appreciate you highlighting their efforts.
Your feedback has been noted and will be shared with the relevant teams to help prevent similar occurrences in the future. Thank you for bringing this to our attention.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Serious effort and skill to refurbish…
Serious effort and skill to refurbish old lock. Very amiable and informative service.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
The engineer was helpful and explained…
The engineer was helpful and explained exactly what the issue was, The remedy was clearly spelt out and a monitoring timeframe identified.
14 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Customer Service
Same man as last year so knew where everything was. Very efficient and pleasant personality. Also phoned about 15 minutes before arrival which was helpful
28 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Satisfactory check of our system
Technician came when promised and did a thorough check of our system.
27 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your annual maintenance inspection met your expectations. We will be sure to pass your kind comments on to our engineer, who will be pleased to know their professionalism and service were appreciated.
Kind regards,
Debbie
Banham Customer Service Team
Very personable technician visited
Very personable technician visited. It was a pleasure having him visit.
21 augustus 2026
Antwoord van Banham Group
Thank you for your feedback. We are glad to hear you had a positive experience with our technician.
Kind regards
Banham Customer Service
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