Banham Group Reviews 

6.361
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The same engineer services our alarm yearly, he is very reliable and does a thorough job. Incredible how he remembers the quirks of my house and alarm from before! Many thanks.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Beveiligingsservice
  2. ook in
  3. Beveiligingssysteem installateur
  4. Beveiligingssysteem leverancier
  5. Deurenleverancier
  6. Slotenleverancier
  7. Slotenmaker voor noodgevallen

Geschreven door het bedrijf

Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(6.361)

1.049 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Satisfactory check of our system

Technician came when promised and did a thorough check of our system.

27 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your annual maintenance inspection met your expectations. We will be sure to pass your kind comments on to our engineer, who will be pleased to know their professionalism and service were appreciated.

Kind regards,

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Very personable technician visited

Very personable technician visited. It was a pleasure having him visit.

21 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you for your feedback. We are glad to hear you had a positive experience with our technician.

Kind regards
Banham Customer Service

Beoordeeld met 5 van de 5 sterren

Friendly engineer

Friendly engineer, great service.

28 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!

Kind regards
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren
Logo Banham Group

Antwoord van Banham Group

Thank you for your positive feedback. We're pleased to hear you were happy with the service received and appreciate you taking the time to share your experience.

Kind regards
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Prompt and efficient service

Very knowledgeable and efficient engineer, arrived on time and worked quickly.

24 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

The Engineer arrived early in the…

The Engineer arrived early in the allotted time span as requested. He was friendly and carried out the service efficiently.

26 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments 

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Everything

Everything

26 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you so much for taking the time to leave us a 5-star review!

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Engineers are most proficient

Engineer was very efficient and answered all questions

18 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments 

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren
Logo Banham Group

Antwoord van Banham Group

Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent service from Willliam at the…

Excellent service from Willliam at the Kensington site. Friendly, knowledgeable and efficient. Had a key cut and 2 keys repaired. All working. Pleased with information and service. Well done

24 augustus 2026
Review zonder uitnodiging
Logo Banham Group

Antwoord van Banham Group

Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington showroom and will be sure to pass your comments onto William.

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Very good customer service

Very good customer service and extremely attentive staff, I was courteously and efficiently helped by Dil in everything I needed; couldn’t ask for anything better

26 augustus 2026
Review zonder uitnodiging
Logo Banham Group

Antwoord van Banham Group

Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington showroom and will be sure to pass your comments onto Dil.

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Swift efficient friendly

Swift efficient friendly

18 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Courtney was very efficient

Courtney was very efficient

25 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments 

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Benham team

Dil, Will and Chiamaka were absolutely excellent and extremely helpful throughout. They were professional, friendly and, importantly, great at finding practical solutions and making helpful recommendations. They went above and beyond to assist me, and their support was greatly appreciated. Highly recommended!

24 augustus 2026
Review zonder uitnodiging
Logo Banham Group

Antwoord van Banham Group

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear that Dil, Will and Chiamaka provided you with such a positive experience. We take great pride in delivering professional, friendly service, and it is fantastic to know that their practical advice, recommendations and commitment to finding solutions made a real difference.

Your kind words about the team going above and beyond to assist you will be shared with them. Recognition like this means a great deal and reinforces the high standards we strive to provide for all our customers.

Thank you once again for your recommendation and for choosing Banham.

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 1 van de 5 sterren

Banham app......software by 'Fisher Price, My First App'

I'm writing a review based on me house sitting for a family member. The app is the worst app, I've used. continuously failing to allow log in, having to re-try multiple times whenever trying to arm or disarm the system. When you do get logged in, once you have armed, it logs you straight out again so you can't see if it has armed properly, so you have to go through the same cycle again and again. Yesterday it took 12 minutes to log in and arm, then nearly that again to check it had armed. when you're logged in, you go to the alarm options you have created, but if you 'go back' to the home screen, 'my device', and then want to go to your alarm options again, you have to re-log in. And so the cycle begins again. This is such a poorly created app with lazy and clumsy software, entirely un-user friendly. Customers must spend thousands having this security system installed in their homes, and yet the app software is written by Fisher Price. I've been considering a system for my home and this has led to to Banham falling off the list by trial, it has been the 100% bane of the past week.

24 augustus 2026
Review zonder uitnodiging
Logo Banham Group

Antwoord van Banham Group

Thank you for your feedback. We're genuinely sorry to read about the difficulties you experienced with our app.

Having to spend several minutes repeatedly logging in, is clearly unacceptable. We fully appreciate how frustrating this would be, particularly when managing a home security system where reliability and ease of use are essential.

Your comments regarding the overall user experience have been noted and will be passed to the relevant teams for review. Feedback such as yours is important in helping us identify areas where improvements are needed.

While we're disappointed to hear that this experience has affected your perception of Banham, we appreciate you taking the time to explain the issues in such detail.

Thank you again for your feedback. We apologise for the inconvenience and frustration caused.

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Baham are very good

Baham are very good. They are excellent and I very happy to reccomend them

5 mei 2026
Logo Banham Group

Antwoord van Banham Group

Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

Polite & efficient

Called when he was on his way. Was polite and explained what he was doing. Conducted the annual service thoroughly and efficiently

13 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

It was smooth

It was smooth - no problems the engineer was respectful

14 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!

Kind regards

Debbie
Banham Customer Service Team

Beoordeeld met 5 van de 5 sterren

On time.Clean polite well presented…

On time.Clean polite well presented staff

13 augustus 2026
Logo Banham Group

Antwoord van Banham Group

Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments 

Kind regards

Debbie
Banham Customer Service Team

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