Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
The same engineer services our alarm yearly, he is very reliable and does a thorough job. Incredible how he remembers the quirks of my house and alarm from before! Many thanks.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- ook in
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
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Polite & efficient
Called when he was on his way. Was polite and explained what he was doing. Conducted the annual service thoroughly and efficiently
13 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
A very nice helpful guy---efficient and…
A very nice helpful guy---efficient and nice
21 augustus 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
I think Banham Group is an excellent…
I think Banham Group is an excellent company , we have been doing business with them for many years , I wish them good luck
20 augustus 2026
Antwoord van Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Efficient and friendly service
19 augustus 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
What has happened to Banham Alarms
What has happened to Banham Alarms? They have turned from a great company to an incompetent one where you are on hold forever and passed around departments to resolve simple issues. Their customer service is shocking - i have spent hours on calls and emails to try and get them to fix my alarm and also refund me for unauthorised charges taken from my account
7 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been to spend so much time trying to resolve what should have been straightforward issues.
We strive to provide the high level of service our customers expect from Banham, and it is disappointing to learn that we fell short on this occasion. We would like the opportunity to investigate both the alarm fault and the charges on your account as a priority. I can see that we are already in contact with you regarding this complaint, and we look forward to hearing from you so that we can investigate these matters further and work towards a resolution.
We sincerely apologise for the inconvenience and frustration this situation has caused, and we appreciate you bringing these concerns to our attention. Your feedback is important to us and helps us identify areas where we need to improve.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Excellent and precise annual service…
Excellent and precise annual service provided by David
18 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Adam was very thorough
Adam was very thorough. Explained everything he was doing. Answered all my questions. Good job.
18 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments.
Kind regards
Debbie
Banham Customer Service Team
Thank you to Ollie OC at Banham Kensington!
Thank you to Ollie OC at Banham Kensington. Excellent service, with lots of personalised aesthetic advice. He even helped us change the locks for a different finish when we changed our mind about what suited our door. Much appreciated and of course a very high quality product too :).
17 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington showroom and will be sure to pass your comments onto Ollie.
Kind regards
Debbie
Banham Customer Service Team
The people behind Banham
Sometimes it is not just about the Brand or the Quality behind a name, it is about the people who make it so. I was served by a wonderful, good natured, and good humoured lady- Ms Christine Gates, who helped me though the process of a Banham installation explaining details of my order professionally and who was determined to resolve my issue and to accommodate. Thank you Christine, it's people like you who maintain the Banham reputation! What an asset you are to your establishment.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Christine. Providing professional, knowledgeable, and personable service is something we pride ourselves on at Banham, and it is fantastic to know that Christine was able to guide you through the installation process, answer your questions, and help resolve your issue with such care and determination.
Your kind words will certainly be shared with Christine, who will be thrilled to know that her efforts made such a positive impact. Thank you once again for your feedback and for choosing Banham.
Kind regards
Debbie
Banham Customer Service Team
Aaron the service engineer was great
Aaron the service engineer was great. Polite, quick and competent. Thank you
18 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We are pleased to hear that David was extremely professional and efficient. We will ensure we will pass your comments on.
Kind regards
Debbie
Banham Customer Service Team
Your representative was cheerful
Your representative was cheerful, friendly and methodical. It's very reassuring to have regular check-ups like this. Many thanks!
17 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Arrived on time.
Arrived on time.
Quick testing
Helpful to answer questions and explaining things.
No complaints.
17 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Very helpful engineer coping with a…
Very helpful engineer coping with a very old installation most conscientiously.
14 augustus 2026
Antwoord van Banham Group
Dear Sarah,
Thank you for taking the time to share your feedback.
We are pleased to learn that our engineer provided such a professional service while working on an older installation. We understand that these systems can often present unique challenges, and it is rewarding to know that their expertise met your expectations.
Your comments are greatly appreciated, and we will ensure that your kind words are passed on to the engineer.
Kind regards,
Banham Customer Service Team
Antwoord van Banham Group
Good Afternoon,
Thank you so much for taking the time to leave us a 5-star review! We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
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