Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
The same engineer services our alarm yearly, he is very reliable and does a thorough job. Incredible how he remembers the quirks of my house and alarm from before! Many thanks.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- ook in
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We are pleased to hear that David was extremely professional and efficient. We will ensure we will pass your comments on.
Kind regards
Debbie
Banham Customer Service Team
Your representative was cheerful
Your representative was cheerful, friendly and methodical. It's very reassuring to have regular check-ups like this. Many thanks!
17 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Arrived on time.
Arrived on time.
Quick testing
Helpful to answer questions and explaining things.
No complaints.
17 augustus 2026
Antwoord van Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Very helpful engineer coping with a…
Very helpful engineer coping with a very old installation most conscientiously.
14 augustus 2026
Antwoord van Banham Group
Dear Sarah,
Thank you for taking the time to share your feedback.
We are pleased to learn that our engineer provided such a professional service while working on an older installation. We understand that these systems can often present unique challenges, and it is rewarding to know that their expertise met your expectations.
Your comments are greatly appreciated, and we will ensure that your kind words are passed on to the engineer.
Kind regards,
Banham Customer Service Team
Antwoord van Banham Group
Good Afternoon,
Thank you so much for taking the time to leave us a 5-star review! We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
Pleasant and knowledgeable young person.
Pleasant young person. He made sure also to cover his shoes before coming into my home. He replaced certain batteries and was careful to check everything. He made my home his first call which was helpful to me as I am so hard of hearing.
14 augustus 2026
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a 5-star review. Your comments were great to hear. We're always grateful to receive feedback from our customers and we are glad to hear that our engineer met your expectations.
Have a lovely evening.
Kind regards
Banham Customer Service Team
Annual service
The engineer was polite and explained what he was doing. Great service.
14 augustus 2026
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
Very polite and efficient Banham…
Very polite and efficient Banham engineer
Great service
13 augustus 2026
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Have a lovely evening.
Kind regards
Banham Customer Service Team
Always extremely polite , respectful and helpful
As ever on their twice yearly maintenance visiting personnel are always extremely polite , respectful and helpful
13 augustus 2026
Antwoord van Banham Group
Dear Claire-Emily,
We really appreciate your lovely comments. Knowing that our engineers are consistently courteous, considerate, and willing to help during their maintenance visits means a great deal to us. I'll make sure your feedback is shared with the team. Thank you for being a valued customer!
Kind regards,
Banham Customer Service Team
Quality experience
Technicians (Harry and Raheem)were polite and efficient. Patient and thorough. A credit to Banham. Be happy to have them back
12 augustus 2026
Antwoord van Banham Group
Dear Pratap,
Thank you for your wonderful review. We're delighted to hear that Harry and Raheem provided such a positive experience.
We will be sure to pass your kind comments on to both technicians. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
Banham Customer Service Team
Speedy and free
After we confirmed the appointment, we had to alter the timing at short notice. Despite that, the Banham's engineer managed to get to us, did the job quickly and left us with a few minutes to spare.
On our return, we found his complete report -- and the invoice was Zero.
12 augustus 2026
Antwoord van Banham Group
Good Afternoon,
Thank you for your review.
We're pleased our engineer was able to accommodate the last minute change to your appointment and complete the work quickly and efficiently. It's great to hear everything was completed smoothly and that you were happy with the service provided.
Thank you for choosing Banham!
Kind regards,
Banham Customer Service Team
Prompt efficient engineer
Prompt efficient engineer. Only complaint was with customer service I hadn't had service in the previous year and had to phone up to get an appointment.
13 augustus 2026
Antwoord van Banham Group
Good morning,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback and suggestions from our customers and we will make sure that your comments are passed onto our management team.
Kind regards
Banham Customer Service Team
I popped into the Banham Earlsfield…
I popped into the Banham Earlsfield showroom today to get a key cut. I was welcomed by a lovely member of staff called Amie. Amie was really helpful, professional and polite. The key cutting process was done with In 10mins of payment and that included 2 none Banham keys that I needed cutting. The price was very reasonable for such a professional and speedy process. I would definitely recommend Banham locks.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon Adam,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Amie made you feel welcome and provided such helpful service during your visit to our showroom. It's great to know that your key cutting was completed quickly and efficiently, and that you were pleased with the overall experience.
We'll be sure to pass your kind comments on to Amie and the team. Thank you for your recommendation and for choosing Banham.
Kind regards,
Banham Customer Service Team
Efficient alarm service
Kept informed re arrival. Efficient & knowledgeable & good communication from engineer.
11 augustus 2026
Antwoord van Banham Group
Good Afternoon Pauline,
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards,
Banham Customer Service Team
Nice man explained what was wrong and…
Nice man explained what was wrong and generally did a good job.
Now will some one answer my letter asking for a replacement key to the concertina security gates in my Banham secured barn.
Thanks,
Brian True-May.
12 augustus 2026
Antwoord van Banham Group
Hi Brian,
Thank you for your review and for your positive comments about our representative. We're pleased to hear that the issue was explained clearly and that you were happy with the service provided.
We can see that a member of our Locks Team has already been in touch with you via email regarding your request for a replacement key. If you haven't received the email, please check your junk/spam folder, or feel free to reply to our latest correspondence, and we'll be happy to assist further.
Kind regards,
Banham Customer Service Team
Your engineer was polite and efficient!
8 augustus 2026
Antwoord van Banham Group
Good afternoon,
Thank you for your feedback. It's great to hear that our engineer was polite, efficient, and made a positive impression during their visit.
Thank you for choosing Banham!
Kind regards,
Banham Customer Service Team
We have been with this company for over…
We have been with this company for over 25 years and have never experienced any problems with them. Engineers who service our system are friendly, polite and efficient. Totally recommend.
10 augustus 2026
Antwoord van Banham Group
Good afternoon Alan,
Thank you for your wonderful review and for being a valued Banham customer for over 25 years!
We're delighted to hear that you've consistently had a positive experience with our service and your recommendation means a great deal to us.
Thank you for your continued trust and support.
Kind regards,
Banham Customer Service Team
Alarm changes
I needed a change to my alarm configuration and Craig from tech services did a brilliant job of sorting this for me; quick, simple and completed 👍😊🙏
10 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Dear Paul,
Thank you for taking the time to leave a review.
It's wonderful to hear that Craig was able to help with your alarm configuration and make the process quick and hassle-free. We'll be sure to pass on your kind feedback to him.
Thank you for your support and for choosing Banham!
Kind regards,
Banham Customer Service Team
Poor intruder alarm and customer service
Installed the Banham intruder system worth £3k on 8 July. Couldnt connect to the app to set the alarms (which we later on learnt the engineer should have done it with us on the installation day). Called technical support who confirmed to send engineer on 31 July. The appointment then got moved due to "Due to unforeseen circumstances". At the time they were supposed to come, I got a call saying the appointment needs to be moved again to the next day. The repeated rescheduling is not acceptable.
On the day that the engineer visited (which lasted for about 1 hour), we were repeatedly told that we did not install the app correctly. Turns out it was the alarm panel that has gone faulty. For a system that is worth £3k and it is faulty within one month of installation, I am really doubtful of the quality. They also did not apologise at all when I expressed my disappointment via email.
All in all, both the customer service and hardware quality are extremely disappointing.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Dear Joanne,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your new alarm system got off to such a disappointing start.
We understand how frustrating it must have been to experience app connection issues, appointment changes, and then discover that the alarm panel required replacement. While we take great pride in the quality and reliability of our products, we recognise that occasional faults can arise, and we're sorry that this, together with the service you received, left you feeling unsupported. This is not the level of service we aim to provide.
We're pleased to see that an appointment has now been arranged with our Installation team to replace the panel, and we appreciate your patience while this is resolved.
Your comments have been shared with the relevant teams as part of our ongoing efforts to improve the customer experience.
Thank you again for bringing your experience to our attention.
Kind regards,
Banham Customer Service Team
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