What an absolute delight to visit the Banham store on Kensington High Street! The staff and service was exceptional and a shout out to William who was brilliant, friendly and helpful. I will... Toon meer
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Lees wat reviewers zeggen
Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Toon meer
Bedrijf heeft geantwoord
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- ook in
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We have been with this company for over…
We have been with this company for over 25 years and have never experienced any problems with them. Engineers who service our system are friendly, polite and efficient. Totally recommend.
10 augustus 2026
Antwoord van Banham Group
Good afternoon Alan,
Thank you for your wonderful review and for being a valued Banham customer for over 25 years!
We're delighted to hear that you've consistently had a positive experience with our service and your recommendation means a great deal to us.
Thank you for your continued trust and support.
Kind regards,
Banham Customer Service Team
Alarm changes
I needed a change to my alarm configuration and Craig from tech services did a brilliant job of sorting this for me; quick, simple and completed 👍😊🙏
10 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Dear Paul,
Thank you for taking the time to leave a review.
It's wonderful to hear that Craig was able to help with your alarm configuration and make the process quick and hassle-free. We'll be sure to pass on your kind feedback to him.
Thank you for your support and for choosing Banham!
Kind regards,
Banham Customer Service Team
Poor intruder alarm and customer service
Installed the Banham intruder system worth £3k on 8 July. Couldnt connect to the app to set the alarms (which we later on learnt the engineer should have done it with us on the installation day). Called technical support who confirmed to send engineer on 31 July. The appointment then got moved due to "Due to unforeseen circumstances". At the time they were supposed to come, I got a call saying the appointment needs to be moved again to the next day. The repeated rescheduling is not acceptable.
On the day that the engineer visited (which lasted for about 1 hour), we were repeatedly told that we did not install the app correctly. Turns out it was the alarm panel that has gone faulty. For a system that is worth £3k and it is faulty within one month of installation, I am really doubtful of the quality. They also did not apologise at all when I expressed my disappointment via email.
All in all, both the customer service and hardware quality are extremely disappointing.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Dear Joanne,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your new alarm system got off to such a disappointing start.
We understand how frustrating it must have been to experience app connection issues, appointment changes, and then discover that the alarm panel required replacement. While we take great pride in the quality and reliability of our products, we recognise that occasional faults can arise, and we're sorry that this, together with the service you received, left you feeling unsupported. This is not the level of service we aim to provide.
We're pleased to see that an appointment has now been arranged with our Installation team to replace the panel, and we appreciate your patience while this is resolved.
Your comments have been shared with the relevant teams as part of our ongoing efforts to improve the customer experience.
Thank you again for bringing your experience to our attention.
Kind regards,
Banham Customer Service Team
Always provides a great service!
3 augustus 2026
Antwoord van Banham Group
Good Afternoon,
Thank you for your kind feedback.
We're delighted to hear that you've consistently received great service from our team. Your continued support means a great deal to us, and we look forward to assisting you again in the future.
Kind regards,
Banham Customer Service Team
Had an issue with my house's video…
Had an issue with my house's video cameras and today after almost 1 hour telephonic conversation Mr. Ediz sorted my problem. I was impressed with his general attitude. He was kind, calm, knowledgable and very patient professional. It was a pleasure to deal with him.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Dear Erol,
Thank you for taking the time to share your experience.
We're delighted to hear that Ediz was able to resolve the issue with your video cameras and that his professionalism and expertise made such a positive impression!
We'll be sure to pass on your kind feedback to him and the wider team.
Kind regards,
Banham Customer Service Team
Antwoord van Banham Group
Good Afternoon,
Thank you very much for taking the time to leave us a 5-star review. We're pleased to hear our team was able to respond quickly and help you regain access to your property.
Kind regards,
Banham Customer Service Team
Antwoord van Banham Group
Dear Emma,
Thank you for your lovely feedback. We're pleased to hear our team made such a positive impression and that you found them professional, polite and knowledgeable.
We really appreciate your support, and thank you for choosing Banham.
Kind regards,
Banham Customer Service Team
Banham does provide very adequate…
Banham does provide very adequate security for the home overall. However some of the pitfalls which I have remained to find with the company’s services are:
- Customer support & communication can be improved especially over the telephone
- Engineer visit should be more punctual and better informed ahead of time!
- Company’s protocol should be reviewed overall for the satisfaction of its customers.
31 juli 2026
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a review, and for your comments. We are always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
In the meantime, if you require any additional support, please contact our customer service team at customerservice@banham.co.uk and we shall be happy to help.
We wish you a pleasant afternoon.
Kind regards
Banham Customer Service Team
I called Banham to explain the issue I…
I called Banham to explain the issue I was having with my entrance door. They sent me a locksmith, even though I explained that the issue had to do with the door hinges and that’s where I needed help. I had to pay a lot for nothing, as the locksmith refused to solve the issue - and had to pay for someone else from a different company to come help. I asked Banham to at least offer me a partial refund, as they had mistakenly sent someone who could absolutely not help, but they refused to acknowledge the mistake on their end and refused to offer even a partial refund. I was fully trusting the company given the fact that they usually offer premium services, but I was very wrong.
22 juli 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good morning
Thank you very much for taking the time to leave us a review, and for bringing this to our attention. We are truly sorry to hear about your experience.
Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk so we can address your concerns and find a solution.
Once again, we apologise that our service did not meet your expectations but am confident we can resolve this to your satisfaction.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
Good people and helpful
30 juli 2026
Antwoord van Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Banham Customer Service Team
The engineer called me to say he was on…
The engineer called me to say he was on his way. The annual service inspection was very efficient and the engineer was friendly and respectful while in the house. Everything was checked thoroughly
7 augustus 2026
Antwoord van Banham Group
Good morning,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations and will let the engineer know about your feedback.
Have a lovely afternoon.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Banham Customer Service Team
Timely and efficient
Engineer turned up on time and was very polite and efficient. Helped with some advice on use.
5 augustus 2026
Antwoord van Banham Group
Good morning,
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good morning,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Banham Customer Service Team
Very nice young man
Very nice young man
👨 polite smiley charming
Efficient
Non judgemental over the mess in our house 🤣
6 augustus 2026
Antwoord van Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good morning,
Thank you for taking the time to leave us a 5-star review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
After care is terrible
After care is terrible. I need new keys and spent an hour going round in circles on their website. So called them after lots of choosing the right dept part it rang for 10mins and then cut me off. Same happened again. Wish I'd chosen a different door system.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us this review. We are so sorry to learn of your experience but wish to assure you that we are here to support on any requests you have.
As Trustpilot do not provide us with your contact details, we would ask you to call our Customer Service team on 02067 622 5151 and we shall be happy to assist you with your key cutting enquiry.
Kind regards
Excellent Banham’s service
First, the Banham’s employee came on time and began reviewing all aspects of verifying the Banham service. Second, with focused and systematic inspection of the expectations that all was working well was as it should be, it did not take long to demonstrate that was the case. Third, the Banham’s employee used the time well and produced a list that showed everything had been inspected and was as it should be. Excellent!
4 augustus 2026
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided and will of course be passing your comments onto our engineer.
Have a lovely afternoon,
Kind regards
Banham Customer Service Team
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