Firstly, any alarm sytem being installed, must be RELIABLE. Secondly, the engineer fitting it must also be RELIABLE. Finally, the completed alarm system must be maintained twice a year or minor niggle... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
great service but difficult to access. Why input customer number on the phone pad when its the first thing asked. Also I have a integrated fore and security system, each time I call I have to con... Toon meer
Bedrijf heeft geantwoord
My call to the company yesterday was exactly as a call should be & rarely is! The phone was answered promptly to the correct department I didn’t have to resubmit my details endless times I got my ro... Toon meer
Bedrijf heeft geantwoord
Your engineer phoned to advise he would be with me in 20 minutes, as he has done for the past few years. He did his usual through inspection checking all the alarm connections. He is smart and profe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Brandalarm leverancier
- Brandbeveiliging
Geschreven door het bedrijf
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contactgegevens
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Verenigd Koninkrijk
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Did as asked and no problems.
25 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very helpful inspection visit.
18 september 2026
Antwoord van Chubb Fire & Security UK
Dear Mark,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
It only took a phone call in the…
It only took a phone call in the morning to report a fault and was repaired in the afternoon by engineer no problem. Excellent service
25 september 2026
Antwoord van Chubb Fire & Security UK
Dear Isabella,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Quick and professional
25 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
very professional in carrying out the…
very professional in carrying out the service and
giving the school advice on products which they needed
18 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer is always so helpful
The engineer is always so helpful. The relief when I seen it was him he always gets the job done !!
18 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Mrs Powley,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Bernice,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear James,
We are very sorry to hear that your experience with us has been poor. This does not reflect our values and how we view our customers. We'd like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Kind regards,
The Chubb Fire and Security Team
quick response and Mike is always very…
quick response and Mike the engineer is always very helpful
25 september 2026
Antwoord van Chubb Fire & Security UK
Dear Nicola,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer dealt with fault on telephone…
Engineer dealt with fault on telephone line
24 september 2026
Antwoord van Chubb Fire & Security UK
Dear Maurice,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The help desk operative was very helpful and efficient
The help desk operative was very helpful and an engineer has been assigned to our school to sort out our problem on the same day which is great.
25 september 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear D Wade,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
It’s unfortunate the main panel has…
It’s unfortunate the main panel has been put in so badly, next the door hinges I’m finding it difficult to open the door.
I have advised them of the issue
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are very sorry to hear about the issues you faced with the installation and the unprofessional behaviour of our engineer. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
Friendly
Friendly, helpful staff. Very easy to book a maintenance visit.
24 september 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Peter,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The representative was friendly and…
The representative was friendly and very efficient, resolving my problem quickly
22 september 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Allan,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Service engineer was pleasant
Service engineer was pleasant, efficient and offered advice. My caveat is poor service by your accounts phoneline a while ago.
24 september 2026
Antwoord van Chubb Fire & Security UK
Dear Lynne,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the poor service from our Accounts department some time ago. Your feedback is valuable to us, and we will use it to improve our processes and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
High quality service visit
Engineer Peter Dawson was respectful, friendly, prompt, efficient and he explained work carried out.
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear Colin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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