Firstly, any alarm sytem being installed, must be RELIABLE. Secondly, the engineer fitting it must also be RELIABLE. Finally, the completed alarm system must be maintained twice a year or minor niggle... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
great service but difficult to access. Why input customer number on the phone pad when its the first thing asked. Also I have a integrated fore and security system, each time I call I have to con... Toon meer
Bedrijf heeft geantwoord
My call to the company yesterday was exactly as a call should be & rarely is! The phone was answered promptly to the correct department I didn’t have to resubmit my details endless times I got my ro... Toon meer
Bedrijf heeft geantwoord
Your engineer phoned to advise he would be with me in 20 minutes, as he has done for the past few years. He did his usual through inspection checking all the alarm connections. He is smart and profe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Brandalarm leverancier
- Brandbeveiliging
Geschreven door het bedrijf
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contactgegevens
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Verenigd Koninkrijk
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Greg is so helpful and efficient
Greg is so helpful and efficient. Great communication re when to expect him etc too.
24 september 2026
Antwoord van Chubb Fire & Security UK
Dear Sue,
Thank you for your wonderful review for Greg! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful and knowledgeable
Helpful and knowledgeable, organised an engineer.
24 september 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Eddie,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Very friendly
Very friendly, quickly sorted job, had additional kit available that was needed to replace out of date kit.
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear Claire,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Excellent work as always
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Nahied,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Helpful friendly knowledgeable
The engineer took the time to explain things and listen to my questions
22 september 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Tracey,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Frances,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Phone answers are always helpful
Phone answers are always helpful.
When the man comes to service my device he is always on time. Always helpful and kind.
What more can I say!
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Jane,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Gavin was really good
Gavin was really good - he was polite and attentive to our needs and explained everything he was doing.
22 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Gavin! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
no problems
23 september 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Its a pity the admin is so poor when the actual systems and engineers are so good.
great service but difficult to access. Why input customer number on the phone pad when its the first thing asked.
Also I have a integrated fore and security system, each time I call I have to convince the team member that it not just security.
Its a pity the admin is so poor when the actual systems and engineers are so good.
23 september 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Marc,
Thank you for sharing your experience. We are thrilled to hear about your positive experience with our engineers and the seamless service received.
We are very sorry to hear about the issues you faced with our admin team. This does not reflect our values and how we view our customers.
Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Mr Hall,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Efficient and always polite
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Good service
Engineer arrived in the time slot and was both pleasant and polite. Explained that the battery was overdue for renewal and gave us the option of replacing it or leaving it for another year. I chose to replace it.
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Mr Bath,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual service done quickly and efficiently
Had the annual service done on the alarm system. It was done quickly and efficiently. Next year the battery will need replacement. Chubb have taken over the maintenance from the previous companies and the system keeps going.
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear Marcellus,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Engineer arrived quickly,was…
Engineer arrived quickly,was polite,efficient and friendly.
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear George,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer was very helpful as usual…
The engineer was very helpful as usual when I was asking about potential problems with digital changeover as supplier from VirginMedia arriving tomorrow to change over digital supply for tv and wi-fi. All explained to my satisfaction. He went through all the usual checks and everything went smoothly.
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear Bridget,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
really helpful technician and gave…
really helpful technician and gave great service thanks
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
After a visit from Andy
After a visit from Andy - your service technician, we have experienced some additional problems when locking the farm shop and restaurant on 2 consecutive days, which Andy will be helping rectify today. Andy was very considerate when regarding disruption to customers and service and carried out his work in a professional manor as we would expect from your company.
22 september 2026
Antwoord van Chubb Fire & Security UK
Dear Trevaskis Farm Restaurant,
Thank you for your wonderful review for Andy! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Lovely, friendly efficient service again
23 september 2026
Antwoord van Chubb Fire & Security UK
Dear Margaret Roper School,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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