We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Expertise and continuity. We have had the same engineer attend our premises for many years. He is a trusted visitor once a year that keeps our staff team safe and the agency fire safety compliant.... Toon meer
The engineer called me back less than 5 minutes after I reported I could not activate the alarm of the building where I work, which was a massive relief. And the instructions he gave me were very clea... Toon meer
Bedrijf heeft geantwoord
Phoned regarding a fault message on the system which could only be repaired by a technician. The technician called at our door within 30 minutes! Problem solved in a further 15 minutes. Now that's... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- Brandalarm leverancier
- Brandbeveiliging
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
Geschreven door het bedrijf
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contactgegevens
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Verenigd Koninkrijk
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
professional and trustworthy
1 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
New Fob for our alarm system needed…
New Fob for our alarm system needed coding into the system . Great phone help from Ishia in the call Centre . Lee the engineer was beyond patient with taking me through this on the phone .
7 augustus 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Lisa,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
A routine service …
A routine service by our regular engineer. Thomas George is always prompt, informative and a pleasure to have working here.
The booking staff are always helpful and friendly too!
8 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Angela,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your representative came earlier than…
Your representative came earlier than the appt time and left two new extinguishers . I do not know what else he did as he had left when I returned at the time agreed for his visit. He seems to have taken away two older extinguishers, for which I was not consulted .
1 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Derek,
We are truly sorry to hear about your disappointing experience at your recent appointment with our engineer. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Engineer arrived nice and early
Engineer arrived nice and early, was polite and extremely helpful.
7 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Mike,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service
8 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Greg,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Phoned regarding a fault message on the…
Phoned regarding a fault message on the system which could only be repaired by a technician.
The technician called at our door within 30 minutes! Problem solved in a further 15 minutes.
Now that's what I call service.
31 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Hugh,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We are very old and were in a total…
We are very old and were in a total muddle here. Your chap took over and saw to the whole lot...even looking after us all when we could not cope. Thank you so much!! xx Mrs. Lloyd.
7 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Sue,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Punctual polite efficient and smiled
7 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Francis,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
reliable service
Turned up on time . Good service , pleasant and efficient.
Only complaint is that its expensive compared with other companies .
7 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Valued customer,
Thank you for your honest feedback. We are delighted to hear such positive feedback for our engineer! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
ALL MY QUESTIONS DEALT WITH IN A…
ALL MY QUESTIONS DEALT WITH IN A CONFIDENT WAY.ON TIME FOR VISIT.POLITE .
7 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Geoff,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Colin,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very efficient and human engineer!
The engineer called me back less than 5 minutes after I reported I could not activate the alarm of the building where I work, which was a massive relief. And the instructions he gave me were very clear and easy to understand and follow. I also very much appreciated he stayed on the line with me until I left the building and make sure there was no noise. Thank you again!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The young engineer who came this time…
The young engineer who came this time was very efficient and answered my technical questions in a manner which I could understand. He was extremely helpful and patient, carrying out all the testing quickly and thoroughly and I felt quite confident that his visit meant the house security was in good hands.
7 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear M Caro,
Thank you for your wonderful review for our engineer! We appreciate your kind words and are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and helpful advice given…
Friendly and helpful advice given during routine service. Work carried out quickly and efficiently.
Many thanks
7 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Mr Hill,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Polite mannered men, informative of works
Polite mannered men, informative of works carried out
31 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer arrived at the appointed time…
Engineer arrived at the appointed time and thoroughly checked the system. Fixed a problem he identified with no fuss. Very pleasant.
7 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Normans,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Just awful
My interactions with Chubb have been one of the worst experiences I've ever had dealing with a company. Moved house, alarm going off all the time, and the only way to switch it off or control it waking us up at all hours was to pay for a very expensive annual maintenance contract. Then they told us that maintenance wasn't even working and they'd need to visit to get us switched on. Now they've invoiced me again for £500 for that visit having already paid £400 for the annual contract. It is like being held ransom - if I could rip the thing off my wall and not deal with this company I absolutely would.
30 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Mr Stringer,
We are very sorry to hear about the issues you have faced with your alarm since moving house and would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Sincerely,
The Chubb Fire and Security Team
Engineer was thorough
Engineer was thorough, efficient and explained all his findings and the repairs done.
31 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Samuel,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly operator booked in annual…
Friendly operator booked in annual inspection.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Robert,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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