What an absolute delight to visit the Banham store on Kensington High Street! The staff and service was exceptional and a shout out to William who was brilliant, friendly and helpful. I will... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Toon meer
Bedrijf heeft geantwoord
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- ook in
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service from Riccardo at Banham
Excellent service from Banham, had locks fitted a few months ago and have had a couple of snags, Riccardo came out and sorted it all under warranty, extremely punctual, polite and helpful, thank you.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us s 5-star review. We are pleased that you were satisfied with your lock purchase and follow-up service appointment, and really appreciate the feedback you have given.
We wish you a pleasant afternoon.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
BANHAM WHAT IS GOING ON...I WAITED IN…
BANHAM WHAT IS GOING ON...I WAITED IN FOR 1/2 DAY FOR A SCHEDULED ALARM MAINTENANCE APPT. HAD REMINDERS VIA TEXT FROM YOU THREE TIMES BEFORE TODAY. I CALLED BANHAM THEY KNOW NOTHING ABOUT THE APPOINTMENT AS SWINDON ARE HANDLING IT....I CALL SWINDON...THEY KNOW NOTHING ABOUT IT BANHAM HAS NOT INFORMED THEM OF AN APPT.
THIS USED TO HAPPEN TO ME WITH OUR OTHER PROPERTIES HAD 5 APPTS THAT NO ONE TURNED UP FOR AND NOW ITS HAPPENING AGAIN....
AWFUL SERVICE FOR A COMPANY THAT IS NOT CHEAP.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon
Thank you for taking the time to leave us a review. We are sincerely sorry to learn of your experience today but appreciate this being brought to our attention.
I am aware that you have this afternoon spoken directly with our alarm service team so please be assured that resolving this to your satisfaction is a priority for us and we shall contact you by telephone as requested.
Once again, we apologise that our service did not meet your expectations.
We wish you a pleasant evening.
Kind regards
Banham Customer Service Team
Great service
Very easy to set up the appointment, the engineer was friendly and professional and a credit to the company.
27 juli 2026
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
Andy emergency locksmith - a hero!
This review is purely for Andy, the emergency locksmith who was working on the night of 01/08/26. He was the kindest, most efficient and patient locksmith you could hope for. He helped me with a complicated situation involving a neighbour. What a hero. Banham are lucky to have him - I hope he sees this!
1 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us this great review. We are glad to hear that you were happy with the service provided by our night locksmith so please be assured that we shall pass on your comments onto Andy.
Have a lovely afternoon.
Kind regards
Banham Customer Service Team
Very efficient
Appointment reminder on email. Another reminder day before. Engineers arrived on schedule and carried out annual service in 30 minutes. Very efficient.
30 juli 2026
Antwoord van Banham Group
Good morning,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we will make sure that your comments are passed onto our management team.
Kind regards
Banham Customer Service Team
I am very pleased with their…
I am very pleased with their performance. They are very professional, and always the staff attend on the call and solve the problem with great professionalism. If they are in doubt always call to ask.
31 juli 2026
Antwoord van Banham Group
Good morning,
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided by our Keyholding team and will pass your comments onto them, as I am sure they'll appreciate the feedback.
Have a lovely day.
Kind regards
Banham Customer Service Team
Excellent service thank you
31 juli 2026
Antwoord van Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
I thought Jonathan was a very friendly…
I thought Jonathan was a very friendly technician. He got to the bottom of the problem as our alarm had been intermittently going off, due to the alarm guard outside needed tightening.
All sorted and he said he was 21 at the weekend, very impressed with his knowledge and attitude.
22 juli 2026
Antwoord van Banham Group
Good morning,
Thank you for leaving us this wonderful review. We are glad to hear that you were satisfied with the service provided by Jonathan and will be sure to pass your comments onto him.
We wish you a pleasant day.
Kind regards
Banham Customer Service Team
The person who came was very thorough…
The person who came was very thorough and polite and I was confident when he left that everything was operating as it should.
23 juli 2026
Antwoord van Banham Group
Good morning,
Thank you very much for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Have a lovely day.
Kind regards
Banham Customer Service Team
He arrived on time and did the job…
He arrived on time and did the job quickly and professionally
29 juli 2026
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Have a loveley weekend.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Banham Customer Service Team
Always great service
22 juli 2026
Antwoord van Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
Helpful and efficient
Very helpful chap, who checked the systems thoroughly. Booking system has just been automated with reminders and confirmations so it is now much more efficient.
29 juli 2026
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations and appreciate your feedback.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
Engineer great.... arranging a home visit-frustrating!!
The 5 stars is purely for the engineer-Stephen who visited,who was very polite,knowledgeable and this is why he's requested each year as knows his stuff.
However ...actually trying to get through to the maintenance dept to book a service...0 🌟.... took multiple phonecalls over various days,then waiting ages for anyone to answer!!.
28 juli 2026
Antwoord van Banham Group
Good morning,
Thank you for taking the time to leave us this 5-star review. We’re glad to hear you were happy with the service provided and will pass on your comments to Stephen as well as our alarm service management team regarding your experience to book the visit.
Kind regards
Banham Customer Service Team
Terrible customer service
We have a Banham safe that needed to be moved within the property. The official advice is that it should be moved and secured by Banham so I contacted them to ask for an appointment. Many months and many chasers later I am still waiting for them to get back to me. I am sure that if I’d wanted to buy a new safe they would have been very happy to help.
We also have a Banham alarm which went off twice on two consecutive days due to a faulty sensor. This after the system had been serviced for a not insignificant amount of money only a few weeks before. We were due to go on holiday three days after the false alarms so I was keen to have the fault fixed before our departure. Luckily Banham were able to accommodate me on a Friday, with a window between 1-5.30 pm. I explained I’d have to do the school run during that time so was assured I would receive a phone call from the engineer an hour before their arrival. Sure enough, nobody called but they rang the doorbell just as I was as half an hour away from the house. Instead of waiting for me, the engineer said he could let the evening shift know who would contact me around 5.30pm and come later that day. I never heard from anyone. I emailed Banham the following day to complain but never received a response. Instead, I received an email letting me know that the engineer had been unable to gain access to the property, so they were rescheduling the appointment to tomorrow. When we are away. I responded to say that day didn’t work because as I had pointed out we were away. I then received a reminder of the appointment. I’ve now had to email again to cancel it. And still hoping the faulty sensor doesn’t trigger the alarm while we are away. For a company that charges a lot of money for their services I would really expect a better customer service.
21 juli 2026
Antwoord van Banham Group
Good morning
Thank you for your review and for bringing this to our attention. We are truly sorry to hear about your experience with your alarm and your safe requirements.
We are aware that our Alarm Service team are in contact with you regarding an appointment so would suggest that you continue liaising with them, as we can see that they are awaiting a response from you.
Regarding your Banham safe, we have been unable to locate any recent correspondence/emails from you so shall investigate further and contact you directly in order to support you with this.
Once again, we apologise that our service did not meet your expectations but please be assured that we are here to support you.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Have a lovely evening.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good afternoon,
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Banham Customer Service Team
Super smooth and uncomplicated
Super smooth and uncomplicated
Staff were friendly and explained clearly
28 juli 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Banham Customer Service Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.