What an absolute delight to visit the Banham store on Kensington High Street! The staff and service was exceptional and a shout out to William who was brilliant, friendly and helpful. I will... Toon meer
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Lees wat reviewers zeggen
Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Toon meer
Bedrijf heeft geantwoord
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- ook in
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
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Antwoord van Banham Group
Good afternoon,
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Banham Customer Service Team
Super smooth and uncomplicated
Super smooth and uncomplicated
Staff were friendly and explained clearly
28 juli 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Banham Customer Service Team
Very disappionted with my Banham lock
Very disappionted with my Banham lock. We were advised to put this into a new front door about 3 years ago and the lock is now giving trouble (it doesnt retrat when the door has been opened). I called into the Golders Green, London shop and the man I spkke to muttered some instructions about how to deal with the problem myself (which I did not understand). Alternatively, he advised that they could send someone but this would be expensive. These are very expensive locks and I would never recommend anyone buying one.
1 juli 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you for your review and for bringing this to our attention. We are truly sorry to hear about your experience with your Banham lock.
In order to assist you we would suggest that you call or email our dedicated Lock Service team who should be able to further advise you. And we may be able to provide additional support and advice simply by reviewing photos of the lock in question.
Once again, we apologise that our service did not meet your expectations but please be assured that we are here to support you.
Kind regards
Banham Customer Service Team
Very pleased with the engineer
Very pleased with the engineer, he explained what he was doing and why, very professional and efficient
27 juli 2026
Antwoord van Banham Group
Good afternoon
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
Harry is great
27 juli 2026
Antwoord van Banham Group
Good afternoon
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Banham Customer Service Team
All good
Easy to book, engineer called and confirmed arrival time, pleasant professional individual, careful attention to detail. All good.
27 juli 2026
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
excellent service
27 juli 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Delays in maintenance visits
Maintenance engineers are good but I cannot give 5 stars due to the fact that up until about three years ago maintenance calls were done regularly. Unfortunately however I now have to remind that a service is due and this time the first appointment they could offer was thee months later. This means that these calls which used to be done regularly in October or November have now stretched to July. In view of annual charge this is very annoying.
16 juli 2026
Antwoord van Banham Group
Thank you for taking the time to leave your feedback.
We're pleased to hear that you have found our maintenance engineers to be helpful and professional. However, we are sorry to learn of your frustration regarding the scheduling of your maintenance visits.
Your comments have been noted and will be shared with the relevant team for review. We value your feedback and are always looking for ways to improve our service and communication with our customers.
Thank you again for bringing this to our attention, and we appreciate your continued custom.
Kind regards
Debbie
Banham Customer Service Team
Great service
Great service! Courteous, switched-on skilled maintenance engineer, arrived on time and quietly went about his work. Love their professionalism.
16 juli 2026
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
came on time and did annual check up…
came on time and did annual check up effectively and efficiently. Would highly recomend
17 juli 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Exceptional Service from Josie Llewellyn
Exceptional Service from Josie Llewellyn
As a House Manager responsible for a private residence, I began dealing more closely with Banham last year. Initially, I found the process of arranging engineer attendance, coordinating maintenance and establishing clear communication considerably more difficult than it needed to be.
That experience changed significantly when Josie Llewellyn, Alarm Operations Desk Manager, personally contacted me. She took the time to listen to the difficulties I had been experiencing, acknowledged my concerns and, most importantly, took ownership of helping to resolve them.
Since that first conversation, I have liaised with Josie extensively regarding maintenance, engineer attendance and various operational issues across the property. Her professionalism, patience and consistency have been exceptional. She is responsive, knowledgeable and remarkably effective at coordinating matters, but what distinguishes her most is her genuine determination to see an issue through rather than simply passing it elsewhere.
The difference this has made to my role as House Manager cannot be overstated. What had previously been a frustrating and time-consuming process has become considerably more efficient and straightforward. Whenever an issue has arisen, Josie has ensured that the appropriate people are involved and that matters progress towards a resolution.
It is also telling that engineers I have spoken with hold Josie in equally high regard, which says a great deal about the respect she has earned within the organisation as well as with customers.
There was a point when, because of the difficulties we had experienced, I was seriously considering moving our fire, intruder alarm and associated security services to another provider. Josie’s intervention and the standard of service she has consistently provided were instrumental in restoring my confidence in Banham.
She is an enormous credit to the company. Her dedication, professionalism and personal commitment to customer service deserve genuine recognition. Quite simply, she has made my job considerably easier, and I cannot speak highly enough of her.
Thank you, Josie.
24 juli 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for your wonderful review.
We are delighted to hear about the positive impact Josie has had on your experience with Banham. Her professionalism, dedication and commitment to delivering excellent customer service are qualities we greatly value, and it's fantastic to know that her support has helped restore your confidence in our services.
We will ensure your kind feedback is shared with Josie. Thank you for taking the time to recognise her efforts, and for choosing Banham for your security needs.
Kind regards,
Debbie
Banham Customer Service Team
I am perfectly happy with the service I…
I am perfectly happy with the service I receive from Banhams. I find the staff very helpful.
21 juli 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
You arrive for the alarm activation and…
You arrived for the alarm activation and you completed to resolve the alarm activation in a professional manner.
11 juli 2026
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you for taking the time to leave us your 5 star review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Very polite and punctual engineer
14 juli 2026
Antwoord van Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
The maintenance visit was prompt
The maintenance visit was prompt, unintrusive, comprehensive and efficient.
13 juli 2026
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that the maintenance visit have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Arrived on time
Arrived on time, carried out the inspection efficiently and generally very respectful of the property.
20 juli 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
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