Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
The same engineer services our alarm yearly, he is very reliable and does a thorough job. Incredible how he remembers the quirks of my house and alarm from before! Many thanks.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- ook in
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
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Excellent service from Ryan at Banham Security
My experience with Ryan at Banham Security was first class. He is knowledgeable and responsive, offering expert advice and practical solutions for my locking issue. I would 100% recommend Ryan and Banham Security.
11 september 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to Ryan.
Kind regards
Debbie
Banham Customer Service Team
The service engineer was polite and…
The service engineer was polite and explained everything he had done.
14 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us your 5 star review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Riccardo was super professional
Riccardo was super professional, fast and efficient. He fixed my security lock with no issues
15 september 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our locks engineer.
Kind regards
Debbie
Banham Customer Service Team
Gladi knows the trade well and…
Gladi knows the trade well and genuinely cares about doing a proper job rather than rushing through it. I now feel much safer knowing the system is set up correctly, and I wouldn't hesitate to recommend Gladi to anyone looking for a reliable, skilled security technician. Great work!
14 september 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Excellent service
13 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
We have been using Banham for many…
We have been using Banham for many years. They are always very prompt to attend the site, and their staff are always very helpful.
Highly recommended.
5 september 2026
Antwoord van Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Very helpful and friendly staff and…
Very helpful and friendly staff and easy to book a house check.
4 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Very good service all round.
Very good service all round.
The engineer was professional and efficient.
11 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The people who service my alarm are…
The people who service my alarm are always pleasant and polite. I use the CMS key holding facility which gives me peace of mind.
4 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your annual maintenance inspection met your expectations and that our keyholding service provides you with added peace of mind. We appreciate your feedback, and thank you for choosing Banham.
Kind regards
Debbie
Banham Customer Service Team
Excellent work
17 juni 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Peace of MindAs usual after over 20 years with…
As usual after over 20 years with Banham the engineer was most efficient and polite.
9 september 2026
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
The engineer was helpful and competant.
The engineer was helpful and competant.
A good sense of humour too.
9 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Adam's visit.
Adam, was able to listen to our issues and was able to fix them. He was excellent. However, I have found all your staff to be supportive and helpful. Thank you to all Staff especially Adam.
10 september 2026
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
David was very professional in the…
David was very professional in the delivery of his engineering service. He was able to offer commentary on the various operational checks and procedures. I appreciated his attention to detail throughout.
9 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Very happy with the engineer.
9 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Can't give 0 stars or that's what they…
Can't give 0 stars or that's what they would have got. For the third year in a row Banham cancelled my maintenance visit for alarm and cctv a couple of hours after the engineer was due to attend, despite the emails and text message confirmations the day before. They left a voicemail asking me to return their call but left me on hold for 15mins with no answer. Ann on the switchboard wouldn't put me through to anyone else or anyone willing to talk to a customer.
In addition the App they gave me for the cctv system became redundant and no longer worked. I found out it have been scrapped but no-one had got in touch to say that I needed to change it or what to change it to. When I asked, it was clear I was a massive inconvenience and no-one seemed to be able to help me get set up on a new App. I eventually worked it out online myself through various message boards.
Their customer service is just awful.
10 september 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us has left such a negative impression.
Having a maintenance appointment cancelled on multiple occasions, despite receiving confirmation messages beforehand, is clearly not the service you should expect from us. We are also sorry that your attempts to contact us for assistance only added to your frustration.
In regard to the changes affecting your CCTV app, we appreciate you bringing this to our attention. Keeping customers informed of updates that may affect their systems is a fundamental part of the service we aim to provide, and it is clear from your experience that we fell short of those expectations.
Your comments regarding both our communication and customer service have been noted and will be shared with the relevant teams for review.
We would welcome the opportunity to look into these concerns further. A member of the team will review the issues you have raised and contact you directly to discuss them in more detail.
Kind regards,
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
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