Canary doesn’t care about its customers. When we purchased two Canary cameras very early in the company’s existence, we had access to the full range of features at no extra cost, we just paid th... Toon meer
Bedrijf heeft geantwoord
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The Canary system quit recording whirl we were on a trip and when we called to complain, they wanted us to upgrade. The annual price had increased by 20% every year and now they wanted more money? W... Toon meer
Bedrijf heeft geantwoord
They claim they have cloud service with premium service. Nothing records on video history, Tech support blames internet provider that cameras are on standby mode as upload is not possible in 5 GH... Toon meer
Bedrijf heeft geantwoord
The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non con... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Contactgegevens
6th Avenue 101, 10013, New York, Verenigde Staten
- canary.is
1,2
Zeer slecht
347 reviews
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Nach der Umstellung hat erstmal alles…
Nach der Umstellung hat erstmal alles ohne Probleme mit der neuen Canary App funktioniert. Seit heute habe ich trz monatlicher Zahlung keinen Premiumugriff mehr und soll mir das doppelt so teure premium Abo kaufen. Die letzten Jahre war ich zufrieden und hatte nie Probleme. Dann aus heiterem Himmel das. Jetzt muss ich wohl leider meine Meinung ändern und zugeben, dass hier wohl üble abzocke betrieben wird von der ich die letzten 6 Jahre verschont geblieben bin..
23 november 2023
Review zonder uitnodiging
Antwoord van Canary
Hallo Larissa, es tut uns leid, von Ihrem Fall zu lesen. Wir würden uns gerne noch einmal ansehen, warum Sie nicht auf die Funktionen des Premium Service zugreifen können. Bitte senden Sie uns eine E-Mail an support@canary.is. Wir danken Ihnen!
Be better off with a canary in a cage ...
Had constant problems with connectivity and there devices... I have 3 ... the pro the view and the flex ... since doing firmware update recently they no longer work ... now customer services doing trouble shooting with me which has not remedied anything. Looks like I'm going to be another victim.just like others complaints I've read on here... and I've Still paid subscription... how they have even got the front to even charge subscription is beyond me ...
25 oktober 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Richard, we apologize for the troubles you've had with your Canary devices. We kindly ask you to send us another email at support@canary.is and provide the serial number of the device you are experiencing connectivity issues with so we can reinvestigate your case. Thank you!
DONT buy from this company
DONT buy from this company. Their product is literally useless if you give it to another person and forget to deactivate it from your account. I will be destroying this one soon as customer service is useless and device is useless without the old account information and user(s) .
4 oktober 2023
Review zonder uitnodiging
Antwoord van Canary
Hi there, we are sorry that you feel this way. As we are always looking to improve the experience for our users, please share your ideas on how we can make Canary better by sending us an email at support@canary.is. We'll be ready to provide steps to fix any device issue or deactivation request as well. Thank you!
Cowboys
Cowboys. They get you to sign up to the direct debit and will take advantage of the fact that there is an automated system in place. They refuse to provide any refunds. Even if you reach out to them on the day of the debit. Most subscription services offer immediate refund if you cancel the service within 3-4 days of being debited. These guys are cowboys. Steer clear!!!!
2 september 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Kittu, when signing up for Premium Service, customers are presented with a check box stating that Canary will auto-renew the subscription fee on each monthly or annual date that it was first charged. Here is the article to our Terms of Service for more details: (https://canary.is/legal/sales-terms/). Additionally, an email is sent out from our system reminding you that the renewal will be due to take place. This email is sent out one week in advance as a reminder and to give you enough time to send us a cancellation request via email before it renews. Feel free to reach us again at support@canary.is and we will be happy to clarify any questions you have regarding your cancellation request. Thank you!
Something good that went downhill
Stopped working a couple of months ago and customer service has been useless. Used to be Ok, now is just appalling. Don’t bother.
Their reply is great. I have contacted customer support loads and apart from asking the serial number of the devices, nothing happens.
30 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Pedro, we are sorry that you feel this way. As we are always looking to improve the experience for our users, please share your ideas on how we can make Canary better by sending us an email at support@canary.is with your feedback. Thank you!
Renewal
I didn’t remember my renewal was coming up in August as I have many emails and take care of a disabled sister and an elderly parent. Canary automatically renewed at a premium for an annual fee. I always have paid monthly and that is the way I would like to continue. But on the phone with customer service twice already, they refuse to refund the annual fee And said next year I can do monthly fees. This is not the way I want to continue using Canary. I’ll give you guys one last chance to make this right.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Kim, when signing up for the Premium Service plan, you have agreed to the Terms of Service (https://canary.is/legal/sales-terms/) stating that Canary will auto-renew the fee on each annual or monthly date that it was first charged. Should you have any other questions about your Premium Service plan or our Terms of Service, please let us know at support@canary.is so we can provide further details. Thank you!
ads make the app unusable
Haven’t used my canary for years. Decided to get it up and running.
I don’t believe premium is a bad thing that’s fine. But I have never seen ads within a reputable app before.
Every time you view the camera and then come out an ad is played and it’s impossible sometimes to actually close it. The triangle they say isn’t there in my phone at least.
This is just a terrible terrible idea which will cause many customers to leave .
Again I have never seen an app like this contains ads. This is forcing people to buy premium because the app is essentially unusable as it is. This leaves a very sour taste in your mouth when you fork out money to buy the camera. I would say this is rather unethical as the app is next to useless now. if someone needs to quickly access the camera due to some type of emergency the ads are going to stop this and this is very bad.
23 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi there, thank you for taking the time to write your feedback related to the in-app adverts. If there are any that trouble you, we kindly ask you to provide screenshots of the ones that you find contentious via email at support@canary.is. Should you wish to sign up, we are happy to share a special offer so you can enjoy all the benefits of Premium Service and no longer experience the advertisements as well. Thank you!
Super Frustrating
I never could get this canary camera working. My father gave it to me after buying a new one for their 2nd home. We successfully cancelled his account and deactivated the device on his account. I’ve sent the serial number numerous times. I give up and will purchase Ring instead.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Gail, let us help you get your Canary camera set up on your account. Please send us another email at support@canary.is so we can assist you right away. Additionally, here is our FAQ page on "Why can't I set up my Canary?" (https://bit.ly/3TcVay0) for more information. Thank you!
I had a camera from them for two years…
I had a camera from them for two years till it all changed.
Unlike the other reviewers I simply put mine in the bin and moved on.
Disgraceful waste of money and verging on robbery.
Do not purchase this product.
12 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Arran, we are sorry that you feel this way and we do not wish to see you go. As we are always looking to improve the experience for our users, please share your ideas on how we can make Canary better by sending us an email at support@canary.is with your input. Thank you!
Long time customer here
Long time customer here. One of our cameras went down. Called customer service to get a replacement over a month ago and after sending serial numbers and pics of the camera to verify, the same tech did call us back and clearly indicated that Canary would replace it. Still waiting and waiting and I would guess this will never happen! Like most of the others doing reviews, we are probably going to replace our system with a better one.
15 juni 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Bard, we are sorry to hear that one of your Canary device is no longer working. We kindly ask you to send us another email at support@cnaary.is so we can reinvestigate your case and look into what we can offer you. Thank you!
Th Hulk will win with a wet hand.
Terrible. Stay away from this ad fest. Premium service is ridiculous. They went from one of the greatest to worst in the fact i couldnt even get halfway setting up the camera without 3 ads and no way to close them. They simply want your money and do not care about the experience or performance of their devices. Which is just an awful shame. This company had alot going for it at one point. Then something happened. Something bad. Like watching gam gam get knuckle punched by the Hulk in her mayo mitt.
3 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Mark, we apologize for the advertisements and will try to keep them from interfering with your experience. There is also a triangle button on the top left corner, which will take you to the end where you can exit the ad. As we are always looking to improve the experience for our users, please share your comment on how we can make the Canary app better by sending us your feedback. Additionally, we are happy to share a great offer so you can enjoy the benefits of Premium Service and no longer see the advertisement at an affordable price. If you are interested, feel free to reach us at support@canary.is anytime. Thank you!
Antwoord van Canary
Hi Cameron, thank you for being a supportive customer and taking the time to write a positive review as it means a lot to us. We are happy to know that you received the assistance you needed from us as well. Feel free to reach us at support@canary.is anytime!
After a recent firmware update
After a recent firmware update, both cameras we utilize under the premium service went down. Was able to activate one but after several emails back and forth the company would not support the camera that was no longer working due to their update unless we provided proof of purchase which was not available. To make matters worse they refused to credit the premium service that has 10 more months left on.
Stay away from this product and company. Went from free online storage to pay for after purchase and then won't even replace a camera under premium service after they made it go down.
21 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Steve, we apologize for the troubles you've had with your Canary device. We kindly ask you to contact us again at support@canary.is, so we can look into alternative solutions to solve your case. Thank you!
There appears to be zero ways to…
There appears to be zero ways to contact the company and all I get is an email stating the subscription will continue.
I have emailed:
legal @ canary.is
support @ canary.is
and call
08000903699
nothing seems to work.
29 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Ian, we have located your correspondence with our customer support agent who has assited you with your cancelation request on Saturday. Should you have any other questions or need any clarifications, feel free to reach us at support@canary.is again. You may also request assistance over the phone, by sending us an email and provide the subject you need help with, the preferred date, time (including timezone), and phone number that you wish for us to call you. We also offer Live Chat from 8 AM to 5 PM Eastern Standard Time, 7 days a week. Check out the following Help Center page to get in contact with us (https://help.canary.is/hc/en-us). Thank you!
The app is now adware. (with the free tier)
I have used the Canary solution for a number of years, and was satisfied with it. It did what I wanted with only a one-time payment for the camera. The free subscription was perfect for my needs. However, over the last couple of years several features has been moved from the free service to the subscription service. This is something other security systems has done as well so this alone does not warrant a one star, the free version was still usable although quite more limited than it once was and I understand that the costs of the service must be covered- but Canary then had the temerity to add full screen, unskippable ads to their app a few months ago, which they have shown more and more often lately - unless you pay for premium of course. The app is more or less completely unusable now. Unless you want to fork out for premium, stay away from this adware.
25 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Kristian, our Basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, night vision, Alexa integration, and more for free! Here's the link to our service plan for more info: (https://bit.ly/3zV9g16). We apologize for the adverts and will try to keep them from interfering with your experience. There is also a triangle button on the top left corner, which will take you to the end where you can exit the ad. As we appreciate your years of support, we would like to make this process as easy and affordable as possible for you. If you are interested in signing up, please let us know at support@canary.is so we can share a great offer so you can enjoy the benefits of Premium Service and no longer see the adverts. Thank you!
Find an alternative
We have used Canary for years but made the decision to switch to Ring. Our Canary internet connection was very bad and often lost connection when we were out, which made the product totally useless. No other products in the house behaved in this way which leads me to suspect it is a product issue and not an Internet issue. We did not find solution with troubleshooting and kept ending at square 1. I do not recommend Canary to anyone, especially with the recent changes in fees
19 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Kim, we appreciate your years of support and do not wish to see you go. If you decide to give Canary another chance, feel free to reach us at support@canary.is and take advantage of our great offers which we would like to share with you. Additionally, we would be ready to reinvestigate and provide steps to help with your connectivity issue. Thank you!
Please Do Not Waste Your Money!
This company is disgraceful! The product is not fit for purpose, customer service is non-existent. Please do not waste your money!! I have spent 24 hours trying to cancel this to be told it is being reviewed! Totally unacceptable!
13 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Ros, we have located your correspondence with a customer service representative who is in the process of cancelling your subscription and deleting your account as requested. As far as cancelling, I am sorry you were unable to find this. Self-canceling is available in the app or you may send a cancelation request via email, SMS, over the phone or Live Chat as well. Regarding your account deletion request, this is a task that requires assistance from our specialist team, we offer the timeline of the longest possible within legal expectations, however in most cases the deletion occurs much more timely. Should you have any other questions, feel free to reach us at support@canary.is anytime. Thank you!
Greedy Canary
Also changing system bought canary system not long after they launched. Very little info provided by them now and keeps losing connection and have to reset each camera. Not much good when you’re away and cameras not working. Can’t see canary surviving long at this rate.
10 juni 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Graham, let us help you find the reason behind your connectivity issue. Please send us an email at support@canary.is with the serial number of the device that drops offline so we can provide troubleshooting steps to solve your case. Thank you!
8 year Canary user looking for new solution
I have been using canary cameras for 8 years now and have over 20 cameras at several location. The support has never been great but the service used to be. Now without the new per camera Premium service the cameras are useless. Getting someone on the phone is impossible. It’s asham, this company started out on the right track but has lost its way. Very few product updates in years but the service fees have skyrocketed.
1 juni 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Mike, thank you for taking the time to write your feedback. We appreciate your years of support and would like to make this process as easy and affordable as possible for you. Should you wish to sign up, let us know via email at support@canary.is and take advantage of our great offers which we would like to share with you. Additionally, if you wish to seek assistance over the phone, you may do so by sending us an email with the details you need help with, the preferred date, time (including timezone), and phone number that you wish for us to call you. Our hours are from 8 AM - 5 PM EST, 7 days a week. Please visit https://bit.ly/3N6OX4f for Live Chat assistance. Thank you!
Watch live doesn’t work as you have to watch adverts before you can view
I stopped my subscription with canary as I was fed up of the cameras taking so long to go on line once I’d had an alert that if someone was at my door they’d normally gone by the time I was able to view it. Also quite a few missed movement where people came to the door, drove into the yard and the cameras didn’t respond to them.
I’ve been just using the basic service since but as of today the most ridiculous change. You get an alert to say someone is at the door, you only get to view it live but now before you can view live you have to watch a loud and ridiculous games advert video that takes so long that by the time you get to view anyone has gone. This renders them absolutely useless. Taking them out now and they will be your biggest waste of money buying the cameras as they are no longer fit for purpose, absolutely every other camera system is now more fit for purpose.
Now successfully have more traditional cctv and other smart cctv method. Loads more efficient and so far much better customer support in the Uk.
24 mei 2023
Review zonder uitnodiging
Antwoord van Canary
Hello Robert, thank you for your feedback. Advertisements appear once per session and you should be able to close these out after just a few seconds, you will then be able to Watch Live uninterrupted. Let us help you find the reason why your motion detection was delayed. According to the correspondence you have had with the Canary support team, this issue has not been mentioned and we would like to help you rectify this. If you wish to sign up for Premium Service, let us know as we'd be happy to share a promotional offer so you can enjoy the benefits of Premium Service and no longer experience the advertisements. With regard to our customer service, we pride ourselves on providing the very best customer support. According to your account, you did not reach out to our support team regarding any troubleshooting since you purchased your device in 2018, only to switch to the Basic Service Plan in 2021.
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