Canary Reviews 

Bought the camera used (which is actually really good hardware).
But it is totally worthless due to the subscriptions and the app is littered with commercials, it could drive anyone crazy.

I´m lucky that i´ve read all the comments here so i didn´t do the mistake to buy a subscription.....

THe camera is going to the bin and i´ll change to another brand.

Beware, DO NOT BUY THIS!!

I have used canary for many years and by and large have been happy with the experience. However recent changes to the basic free service have meant that the cameras are almost useless unless you subscribe to the Premium Service which is expensive. They charge you on a per camera basis. So, I’m changing my provider and have just ordered the Eufy system which has local video storage. I’m sorry Canary has lost its way.

Terrible service - non-functional device however unable to cancel or get refund on auto-renewed service so paying huge price for service I cant even use.

Used to be good but they have taken away the ability to view recorded clips and the ads make me feel like I downloaded a cheap app. Arlo is much better

I'm giving two stars only because the technology itself is decent. But the customer service experience is very frustrating. It's difficult to access and manage your account, you have to pay per camera for subscription, changes to the subscription require you to cancel everything and start over (or call customer service --- which -- good luck if you get ahold of them). I kept them for years only because I didn't want to invest in other cameras. Finally made the switch to another provider.

This company has a good idea 10 years ago now they have hit the bottom of the pond . After being a Member over a year I discover while on vacation my device was not sending push notifications to my phone after building maintenance came in while I was gone told canary to stop charging me for services until resolved they would email me every few days with stupid troubleshoootng fixes like making sure it’s plugged in a outlet really ?? They charged me a third time and i said.no i want a refund for at least one month they refused and went back to asking me to download a third party app and I refused . I feel scammed and cancelled the services do not charge
Me again or it’s Fraud total scam company desperate to stay afloat

Deceptive practices. Billed account prior to contract expiring and I guess I get that but I canceled on renewal date and they refuse to refund my annual payment. I asked for a copy of contract indicating cancellation has to be PRIOR to renewal and they ceased communication with me. Filed complaint with BBB and they tried to sell me more services as response. I refused their offer and again asked for copy of contract showing cancellation policy and again they ceased communication with me and now BBB. Cameras are not good quality and have less features/functions than competitors cameras. My advice find something better.

Now we are being bombarded by adds with this camera and even more features taken away. Adds open and take over your phone even when you don't click on them. You don't even get a 10 sec video of the motion detected anymore. I bought this camera 5 years ago when there wasn't a premium service, you just bought the camera and everything worked. Iv payed for premium service for the last year because nothing works unless you don't. Now your rammed with adds, no way! Over the years it's got more and more scammy. We just ditched this parasite of a camera, new Eufy on its way

Awful. Bad. Terrible. Stay away. Camera is expensive. They eliminate features all the time. Now I get a 10 second full screen ad congratulating me that I get to see ads any time I try to view my camera. Amazon sells 100s of cameras for $50 that blow this one out of the water and have free features forever. Please collapse as a company already so I can not feel bad about finally throwing this piece of junk away.

Scam! Sells expensive camera - then removes all functionality to sell subscription at ridiculous price.

Someone should take them to court.

Also, all their answers are meaningless copy-paste.

Best advice: Report the app to Apple to shut down this scam (go to the app store, scroll all the way down and select “report a problem”).

Answer to their copy-paste answer:
1. Talk feature is useless when ads prevent you from even accessing the camera!
2. You are out of line with competitors. I have now switched to Eufycam which works much better in every respect - and requires no subscription at all.
3. My useless Canary cam is going to the trash.

I bought this expensive camera first time in America. So far I was paying a huge amount per year ( 120€) so good.
I came to Germany and I decided to purchase more 5. More than €1.000.
Last year, after years paying €120,00 a year, I decided to not pay anymore. The service got worse and worse.
Right now I have:
- minutes of publicity to enter on the app. Like games, etc..
- the cameras does not connect anymore. Just do not appear the video. Only connecting.
- the customer service is a disaster. I have 2 cameras not working and they did not help with.
Advise? Never buy from this company. There are so many options without a fee and delivering a very good service. I lost my money I am advising you to not lose yours.

I have had and recommended Canary units as a simple and effective base security system since 2015.
However, ADs on the companion app to use the device is UNACCEPTABLE.
I Can No Longer Recommend Canary Products.
We already PAID for the device, and PAY for full functionality - Now you want us to PAY to get rid of Ads?
Your device REQUIRES usage of the app
HOW CAN YOU PUT ADs on something that should come with the device?
CLEARLY your ridiculous boiler plate answers here and on the App Store are NOT ACCEPTABLE.
CLEARLY people are Annoyed Enough to Switch to your competitors.
CLEARLY the NEGATIVE REVIEWS are PILING UP about this
AND these negative reviews, have overtaken the Negative Reviews about the Un-Reliability of your product - Good Work
WHAT THE HECK ARE YOU THINKING?
You are Not selling an App
It should Come with the Device (or your device is worthless)
ADs are for Software App developers
NOT
Hardware Manufacturers Companion Apps
PLEASE - Not Another Boilerplate Response about how you are "sorry" I am unhappy with my experience.
I and everyone else who wrote a NEGATIVE REVIEW of your company, will RENEW them and REPOST them OVER and OVER - we are all sick of companies like yours thinking they can just dump on customers.
Lets see if Social Media can have an effect on your bottom line.

Yes , absolutely agree with all the other reviews . Your market strategy to improve is not working too well , rather than pis.. customers off . I understand you need make money, but you are going the wrong way around . I am so angry you are introducing ads with the camera view. Is this going to be a permanent thing ?

As of 23 April 2023
As a response canary want to hold you ransom to their Subscription service to get rid of the advertisements that blind your view. Not good enough. When I get around it I am going to throw you in the bin .

USELESS!! Canary promoted with free service in the beginning. Messaging you when a motion was detected and kept the images for a limited time. That was the reason I bought two cams. Now you have to pay for a subscription. going to trash the cams. And Canary will always answer with standard automated answers. So just be aware of this if you are searching for a good cam.

AVOID - The company originally gave a free service when you bought the cameras. Cameras in the UK where expensive but good with the included service.
They later pulled the free service completely. They did offer a paid service but now that is no longer worth the money after constantly putting the price up. Also beware of the auto renewal. Eventually managed to cancel my subscription with the help of my bank.
No customer service help - not a nice company!
AVOID

I spent about a thousand pounds on cameras. Then they pulled all the services and demanded payment per camera in order to continue using them. Total rip-off. You can tell by the cut and paste responses to complaints on this and every other review site that they don’t give a flying f*+* about the customers that supported them when they launched. Money-grabbing back-stabbing bar stewards who’ll surely be going bust soon, such have they done the dirty on their customers.

Terrible company do not trust them.
They removed short video recordings and reviews from the free services. Even though they sold the device with this feature, and I spent a heafty amount of money on what is quite a poor quality camera - but the service made is worth it.
They've removed this feature and made it part of the paid-for subscription plan and I'm just not giving a company with dirty tactics like that any of my money.

The features they say are still included in the free plan are simply not worth the initial cost of the device.
They try to justify it by making a new subscription very cheap but only for a few months. It should have honoured the arrangement for people who were sold features that they want to remove by giving them a complimentary lifetime basic subscription. I might even be tempted to upgrade if they did that... but they didn't.

Hateful company. My camera's going in the bin and god riddence.

**WARNING -READ BEFORE BUYING** Have been a long-standing customer and loved the canary cameras. However they are now useless and would be better use in the landfill ore recycled. They used bait and switch tactics to get many sales and then tried to get money from customers for a premium service by turning off the basic services. Rip off company. Cannot wait to see them file for bankruptcy.

Vorsicht!!! Ihr kauft euch Kamera und dann wird Dienst wie bei Smartfrog, die App deaktiviert, die zwingend zum Nutzen der Kameras benötigt wird.
Die alten völlig funktionsfähigen Kameras soll man entsorgen.
Für mich ist das Betrug und sieht man anhand ganzen negativen Bewertungen. Das mit dieser Meihnung nicht alleine stehe.

Horrible company. Wouldn’t buy any of their products ever again out of principle. Sold the item with the ability to look at alerts for 24 hours, which is the whole point of having the device, and then took the feature away and wanted to charge £7 a month! No different from buying a car and the manufacturer writing to you 6 months later to tell you they’re taking the gearbox and steering wheel back.