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Received 2 packages of the exact same candies inside them. Only 2 out the six were actually edible. My profile was set for sour and I received coffee flavored toffee hard candy, strawberry licorice r... Toon meer
Similar to other customers, I haven't been able to cancel this subscription. I really only wanted a single box for my son at Valentine's Day. I paid for it when I received a 2nd box, and checked websi... Toon meer
Bedrijf heeft geantwoord
DON'T BOTHER! I CONTACTED CANDYCLUB VIA THEIR CUSTOMER SERVICE EMAIL TWO WEEKS AGO TO CANCEL MY SUBSCRIPTION AND HAVEN'T GOTTEN A RESPONSE AT ALL. I CALLED THE CUSTOMER SERVICE NUMBER PROVIDED BY THEM... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love. We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.
Contactgegevens
5855 Green Valley Circle, 90230, Culver City, Verenigde Staten
- 855-534-4343
- customerservice@candyclub.com
- candyclub.com
1,4
Zeer slecht
574 reviews
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I can't believe I just paid $20 for 3…
I can't believe I just paid $20 for 3 small containers of candy. (or going forward what would be $40).
The candy tasted ok, but easily not worth more then $8-$10. Also no way that box cost $10 to ship Fedex Ground.
You can't pick the type of candy you want, so you just got to hope what arrives is to your liking. Also for some strange reason they won't show you what you paid for past orders.
To add insult to injury when I tried to cancel they offered me $19.99 which included S/H as long as I was a member. So basically they know they are charging to much for the candy. That is insulting you would offer me a better deal when I cancel.
27 oktober 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Howard,
Thank you so much for providing your feedback. We at Candy Club are constantly looking to improve as a business so we appreciate feedback both positive and negative because it helps us to be able to provide better service. We apologize for your experience with our company. To rectify this for we you we have taken the liberty to issue a refund for you. Please allow 3-5 business days for you bank to process your refund. We appreciate the opportunity to serve you for the time that we did.
Stay Sweet,
The Candy Club Support Team
HORRIBLE HORRIBLE HORRIBLE DEAL
HORRIBLE HORRIBLE HORRIBLE DEAL! THEY MAKE YOU PAY BEFORE THEY LET YOU CHOOSE CANDY. THEY DONT LET YOU SPECIFY CHOCOLATE, ETC. DONT BUY IT. YOU CANT RETURN EDIBLE ITEMS SO I JUST WASTED $30.OO I DO NOT LIKE SOUR CANDY AND I GOT 3 CUPS OF GUMMY SOUR CANDY! NOT AT ALL WHAT I WANTED OR ASKED FOR!! NO REFUND TO DISSATISFIED CUSTOMERS- I HOPE THIS PREVENTS ONE PERSON FROM GETTING RIPPED OFF LIKE I JUST DID.
10 oktober 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Tracy,
Thank you for providing us with your feedback. We apologize for your experience. We have taken the liberty of issuing a refund in the amount of $19.98 for the amount of your box on 10/10/2018. Please allow 3-5 business days for your bank to process your refund. Also it appears that your taste profile was set as mostly sours. We would be more than happy to change the taste profile if you would like. We at candy club try our best to meet the needs of our customers. Please feel free to reach out to us anytime there is an issue.
The Candy Club Support Team
Over Priced and Not Personalized
it is incredibly over priced. its $40 for three small containers of candy, they ask your preferences and then they don't take them into account. I said sour candy only and I ended up with one sour candy, one chocolate and some dummies. Easily only $8 worth of candy and I wont even eat most of it. Very disappointed.The only reason I'm giving 2 stars is because I emailed them to cancel and they went through cancelling immediately
28 september 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello M'kaela, Thank you for providing us with your feedback. We are sorry to hear of your experience. Our taste profiles are used as a basis to put together boxes of delicious treats for you every month. While your box won't contain only sour candy we do try our level best to build around your profile. We provide a different assortment of candy each month so that you are able to enjoy a variety of candies throughout your time with us. We encourage you to reach out to us if you ever feel that we have dropped the ball in any sort of way and we will be more than happy to accommodate you in anyway possible.
Please feel free to reach out to us anytime.
The Candy Club Support Team
Bad customer service
Everytime I have ordered from this site my candy has either been the wrong box, the wrong amount or has come melted. And the last comuster service person gave me an attitude when I tried to contact them on fixing my order. The candy isnt very good for the price you end up paying including shipping and everything else.
27 september 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Alyssa,
Thank you for your feedback. We apologize for any inconvenience. At Candy club we pride ourselves on providing the best service possible to our customers. We are so sorry to hear about your experience. We have issued a refund. Please allow 3-5 business days for your bank to process your refund.
The Candy Club Support Team
Jack is Amazing
I love this company! My kids look forward to receiving their box of candy.. Jack in Customer Service, is amazing! He helped me with everything!
Thank you Jack!
13 september 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Pam,
Thank you so much for your feedback. We are so happy to hear that you are enjoying our product and receiving stellar service. We look forward to shipping you sweet treats every month for you and your children to enjoy each and every month. We will make sure to tell Jack about the awesome job he did assisting you.
Stay Sweet,
The Candy Club Support Team
Not worth the cost
Edit: I wasn't expecting a refund but they stood by their "satisfaction guarantee". My experience has been most frustrating...but they do appear to want to improve customer experience and because of this, I'm adding two stars to a previous rating to be fair.
Summary / areas for improvement for those interested:
- Confusing imagery/text on website as to what you're actually getting in the box! Their 6-month and 12-month plan photos show 6 tubs when you're actually getting 3 (unless you enter a promo code for an additional 3 tubs). Checkout process needs to list very clearly the # of tubs included, not just cost (this should be a given?).
- Definitely overpriced for what it is ($30-40/month plus $8.95 shipping for only 3 small tubs of candy) but maybe people are ok paying for the "unboxing" experience vs. just the candy itself? Not sure.
- There's no way to check billing history.
- Selection of candy is based on your zip code - you won't be able to get everything you see on the main page pre- zip code entry so just keep that in mind. And popular items quickly run out of stock.
11 september 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Amanda.
We would like to apologize for your experience with Candy Club. We always strive to provide an excellent customer experience and excellent customer service, and in this case we did not live up to that expectation. We are continuously looking at ways to improve our website and products to ensure our customers are happy, clear about what they are signing up for, and what they can expect to pay. We have passed along all of your notes and concerns to our design and development teams to review so that we can incorporate this feedback into future design and product updates.
As was previously mentioned to you, we have gone ahead and issued you a full refund for the cost of your box.
If you have any additional questions or concerns, please reach out to the customer service team at any time via phone, email, or chat. We are available 6:30am to 5pm Pacific Time Monday-Friday.
The Candy Club Support Team
I can't believe I have paid 60 dollars…
I can't believe I have paid 60 dollars for candy I can buy at the local grocery stores for much less. I said on my profile that I prefer mostly sweets and both boxes I have received have sour stuff in it and I hate sour candy. I imagined that I would be able to choose from the menu of all of the candies they have listed, but you get what they give you with no choice. Complete waste of money, and I am absolutely dissatisfied with with this company. Like I said, you are paying 80 percent more for candy tyou could buy at Dollar General.
9 september 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Stacy,
Thank you for contacting Candy Club! We are so sorry to hear about this experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax! Please feel free to reach out to us so that we can rectify this situation for you.
Stay Sweet,
The Candy Club Support Team
Choice of selections started off great…
Choice of selections started off great but after a few months, there was NO choice, they choose for you, BUT, what I can say is that I have never had the pleasure to interact with a more kinder and respectful customer service representative than Jack. He deserves 10+ platinum stars. Every company needs a Jack on their payroll, maybe then there would be more satisfied customers in the world! 🙏
31 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Elisa,
We're sorry for any confusion! The candies shown at www.candyclub.com/candies are a list of candies offered over the years to give an idea of the amazingly delicious variety we offer each month! These are not necessarily a representation of current available candies, as you would see at www.candyclub.com/candies/pick-your-candy. The candies shown at www.candyclub.com/candies/pick-your-candy are the currently available options, which change each month on the 1st.
Our candies do periodically sell out due to popular demand! Our team is working hard to replenish these candies, and we hope to be able to offer them again in the near future. We are always adding new candies into the mix, in hopes of bringing more tasty treats to your door, and we hope you will come find more delicious discoveries at www.candyclub.com :) Let us know if we may assist further.
Also we are glad to hear that you received such great service from our rep Jack.
Stay Sweet
The Candy Club Support Team
I was disappointed with the candy I…
I was disappointed with the candy I got. My family and I was expecting a range of different things like gummies, hard candy and choclate, but all I got was gummies. I'm glad I canceled after 1 box.
28 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Kaitlyn,
Thank you for contacting Candy Club! We are so sorry to hear about this experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax!
Stay Sweet,
The Candy Club Support Team
My office just loves the treats I bring…
My office just loves the treats I bring every month from the Candy Club! I love all the types of candies that are available to chose from. Sometimes it’s hard to choose which candies to get. And, the customer service is excellent! They definitely put their customers first.
25 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Amy,
Thank you for your feedback. We are glad to hear that you received stellar service from our rep Jack. Here at Candy Club we aim to please and providing excellent customer service is our number one priority. We are also very happy to hear that you all are enjoying the delicious treats that you are receiving. Should you have any issues please feel free to reach out to our customer service team and we will assist in any way possible.
For any questions or concerns; Best way to contact us is by calling us at (888) 598-5995 or chat us live on our website. Our regular business hours are Monday to Friday from 6:30 am to 5:00 pm, Pacific Standard Time.
The Candy Club Support Team
The customer service representatives…
The customer service representatives are very knowledgeable and always have solved any problems I have had.
25 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Krista,
Thank you for your feedback. We are glad to hear that you received stellar service from our rep Jack. Here at Candy Club we aim to please and providing excellent customer service is our number one priority. Should you have any issues please feel free to reach out to our customer service team and we will assist in any way possible. We are here for you.
For any questions or concerns; Best way to contact us is by calling us at (888) 598-5995 or chat us live on our website. Our regular business hours are Monday to Friday from 6:30 am to 5:00 pm, Pacific Standard Time.
The Candy Club Support Team
Love!
Candy is great, customer service I received was impeccable. I'm a happy sweet fanatic!
24 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Hayley,
Thank you for reaching out to Candy Club! We appreciate the positive feedback. we here at Candy Club love to hear from our sweet lovers such as yourself. We are so happy to hear that you are enjoying our services and most of all our sweet treats that you have been receiving. We look forward to sending out a box to you with an assortment of delicious candies every month. Should you ever need any further assistance please don't hesitate to contact us.
Stay Sweet,
The Candy Club Support Team
Received 2 packages of the exact same…
Received 2 packages of the exact same candies inside them. Only 2 out the six were actually edible. My profile was set for sour and I received coffee flavored toffee hard candy, strawberry licorice rolls, and 1 sour blue raspberry belts. The blue raspberry belts and strawberry belts were like the best candies we’ve received. I hate how I couldn’t choose the candies my family and I like. Also I changed my address way in advance before package was sent out and they don’t redirect packages once delivered. I was only charged $80 for the 6 candies!!! Totally disappointed.
24 augustus 2018
Review zonder uitnodiging
Top notch customer service
Top notch customer service. Superior quality candy. This is such a wonderful company to work with. I give the subscription to my son every year for his birthday and it's something he looks forward to month after month.
This month there was some confusion with an address change since my son has gone off to college for his Freshman year. Ashley was so helpful and friendly and made everything okay. This will really make my son's day!
24 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Heather!
Thank you so much for reaching out and giving us such great feedback. We are happy that you had such an awesome experience. Glad that you and your son are enjoying the sweet treats that you receive every month. Here at Candy Club we enjoy to making people's day. We love providing top notch service to our top notch customers.
Stay Sweet,
The Candy Club Support Team
Customer service has been great
Customer service has been great! I was a little disappointed when I tried ordering a chocolate candy and they were all melted into a giant clump. But the fruity gummy candies are great!
23 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Jessica,
Thank you for sharing you feed back with us. Sorry to hear about the melted chocolate your received. We will be more than happy to assist you with that if we have not already done so. Please feel free to reach out to us. Glad you enjoyed your other sweet treats.
Stay Sweet,
The Candy Club Support Team
Above and beyond!
Customer service has addressed any concerns I've had. Super polite. Accommodating. I've honestly, in my adult life, never dealt with such a wonderful company that makes you feel like you matter to their business, the way Candy Club has! Bravo guys!(and gals). I appreciate all of the efforts put forth on my account. I'll definitely be recommending Candy Club to friends and family.
23 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Angelina,
Thank you so much for reaching out to us. Here at Candy Club our customer's are #1. We are so glad that we were able to provide you with stellar service. We aim to please. Please feel free to reach out to us at anytime. Hope you are enjoying your candy.
Stay Sweet,
The Candy Club Support Team
I spoke with the most helpful candy…
I spoke with the most helpful candy expert today his name is Jack Bostic. When I signed up I didn't quite understand some things. So I called and Jack was able to fix up my candy profile to exactly what I wanted. Jack made my calling candy club a delightful experience. Thanks so much again Jack
17 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Melissa!
Thank you for reaching out to Candy Club. We are glad that all of your concerns were addressed and questions were answered and that you had a pleasant experience.We at Candy Club pride ourselves on providing stellar service and we are happy to hear that you received that with Jack. Please feel free to reach out to us anytime.We hope you are enjoying your Candy club Experience.
Stay Sweet,
The Candy Club Team
Candy Club is committing FRAUD!!!
Candy Club is committing FRAUD!!!! I have never ordered from this company let alone ever heard from them. I live no where near California. They are stealing people's credit card numbers and charging peoples cards in hopes they won't see their statements. Charge was the same each time $43.98, and was told it was reoccurring when I disputed it. I am thankful I won my dispute each time which has been over 4x. This company is a JOKE!!!!!
17 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Dear Emily,
We are so sorry to hear that you have been wrongfully charged for a Candy Club subscription. We can assure you that this was not the doing of Candy Club itself. Whether this is fraudulent on the part of a third party (a person who signed up for a subscription using your card information), or related to another issue, we would love to help you get to the bottom of this. To do so, we will need to speak with you directly. Can you please give us a call at 888-598-5995.
Thank you,
Candy Club
I just had to share about an…Amazing customer service
I just had to share about an exceptional customer service experience. I had trouble placing my order, it got stuck on processing and wouldn’t put my purchase through. I called Candy club and spoke to Jack Bostic. He was incredibly patient and, although he wasn’t tech support, figured out what to do to put my order through. He was knowledgeable and a truly kind person- if I should have this issue again, I will definitely ask for him! As I said to him, Candy club needs to give him a raise as he not only handled a customer service call, he excelled at tech support. Thank you Jack!
13 augustus 2018
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Mary!
We are so happy to hear about this great experience. We aim to please here at Candy Club. Thank you so much for your feedback. We will see to it that Jack hears about the stellar job he did assisting you.
Stay Sweet,
The Candy Club Support Team
really expensive for some lousy gummy…
really expensive for some lousy gummy candy, and i didn’t like any of them. also i thought there was suppose to be a bonus candy? that’s what it said on the pamphlet i received, but i didn’t that so....
11 augustus 2018
Review zonder uitnodiging
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