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Received 2 packages of the exact same candies inside them. Only 2 out the six were actually edible. My profile was set for sour and I received coffee flavored toffee hard candy, strawberry licorice r... Toon meer
Similar to other customers, I haven't been able to cancel this subscription. I really only wanted a single box for my son at Valentine's Day. I paid for it when I received a 2nd box, and checked websi... Toon meer
Bedrijf heeft geantwoord
DON'T BOTHER! I CONTACTED CANDYCLUB VIA THEIR CUSTOMER SERVICE EMAIL TWO WEEKS AGO TO CANCEL MY SUBSCRIPTION AND HAVEN'T GOTTEN A RESPONSE AT ALL. I CALLED THE CUSTOMER SERVICE NUMBER PROVIDED BY THEM... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love. We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.
Contactgegevens
5855 Green Valley Circle, 90230, Culver City, Verenigde Staten
- 855-534-4343
- customerservice@candyclub.com
- candyclub.com
1,4
Zeer slecht
574 reviews
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Yummy candy club
Candy club is my only way to buy....there are many great choices
17 juli 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Teddi.
Thank you for staying on as a loyal Candy Club member! We're thrilled to hear about your experience. Our goal is to make sure all of our members are happy and receiving delicious candies each month. If there is anything else we can do for you, please don't hesitate to reach out!
Stay Sweet,
Candy Club
Great customer service and delicious…
Great customer service and delicious candy! I don’t understand any bad reviews on this company- they are GREAT!
17 juli 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Heather.
You are so sweet! Thank you for this amazing review. We are excited to hear that your experience has been exceptional thus far and we will strive to continue providing our best customer service to you. Please don't hesitate to reach out again if you need us!
Stay Sweet,
Candy Club
Writing for my daughter who ordered the…
Writing for my daughter who ordered the box. Beautifully displayed and was lots of fun to open. My issue is...all her jars except 1 had a sticker seal but not the white sealed for your protection seal on the inside? Only 1 had the white sealed for your protection. When I looked into it more it seems they all should have that....not sure if she should try this candy.
13 juli 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Kristy,
We apologize for the confusion/inconvenience. We are phasing away from the white foam seal so all of our new packagings will only be sealed with the pink tamper sticker. Please let us know if we can help with anything else!
Stay Sweet,
Candy Club
I ordered this for my daughter's…
I ordered this for my daughter's birthday. She's away at college and has always loved receiving surprises in the mail. She called and said it arrived but everything was melted. That's real interesting because she lives in a high rise apartment building. All mail is delivered to a central mailroom inside the building and it is air conditioned. All packages are signed for by the concierge at the front desk and hand delivered to the tenants. 1) they have no phone number. 2) it takes multiple days at two and three days each to get a response. I imagine it could honestly take a month of messages and photos being sent to resolve an issue. 3) issue was not resolved. They offered me a 5.00 refund. 4) I wasn't pleased in the first place that I couldn't pick and choose my selection. 5) I asked that my subscription be canceled. I also will post my negative review on each and every outlet I can find to complain. I'd been better off buying her a gift bag from dollar tree and filling it up with $50.00 worth of Swedish Fish. Horrible product. Horrible customer service. With love from mom.
11 juli 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Chrissy,
We deeply apologize for the inconvenience that we have caused you and your daughter on her special day. We have submitted for a replacement box with different candies to be shipped as quickly as possible. We hope we can make this experience a sweet one! Please let us know if we may assist you further.
Stay Sweet,
-Candy Club
I really love there candy
30 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Kimberly,
Yay! We're glad to know you've enjoyed the sweet deliveries! :)
Stay Sweet,
Candy Club
Ordered thru Groupon for $5 and it was…
Ordered thru Groupon for $5 and it was ordered on 6-6-19 they sent me a tracking number that never showed up. Sent an email and they responded in less then 24 hours and said I'd be getting a new shipment. That was on the 12th and I just got my box today the 26th. So it essentially took 20 days to get my box if candy. I cancelled my subscription and will never give them another try. When I emailed to complain about how long it was taking for the 2nd order to get here I was told that it isn't normal for it to take so long but no offer of refund of a discount to try again. Save your money and go to a local candy store, you'll get a better selection and quality.
26 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Kat,
We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further.
Stay Sweet,
Candy Club
Not very happy this month
Not very happy this month. Took twice as long to get my box as it did the first month. This is my second month. First month I accidently signed up and bought 2 box's as I was trying to add the discount ( never did get that BTW) . So I get 2 box's first month. Cancel 1 and this month get 1 but it took a full week and I get 2 jars of same candy from last month. Really.. No paper inside saying where the stuff came from like last time. For 40 dollars a month.
26 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Kivalina,
We are sorry to hear that! Our processing time is 1-2 business days, once the order ships it's 3-5 business days for delivery. We show that your order was placed on 6/19, box shipped the same day and was delivered on 6/26, within our shipping timeframe. In regards to the discount, we are unable to retroactively add a promo once the order is placed/processing. However, it appears that we did offer to cancel altogether so that you can redo your order but we did not hear back from you.
We have looked into the repeat candy issue and the missing information form - we have submitted replacements for the 2 duplicate candies. Once the orders ships, you will receive 2 tracking emails. The paper/insert with all the pertinent information for your box has been sent to you via email. We apologize for the inconvenience. Please let us know if we can help with anything else!
Stay Sweet,
Candy Club
Happy :-)
I ordered this for my husband & he loves it! I got him the small sizes the first time & had to change it to the larger sizes. So far the candies are wonderful :-) he hasn't gotten anything he doesn't like. I even reuse the jars so we both win!!!
25 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Beckie,
Thank you so much for this sweet review! We are excited to hear that your experience has been awesome, and we can't wait for you to enjoy more delicious candies. Anything you need, don't hesitate to reach out!
Stay Sweet,
Candy Club
Awesome candies..
22 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Carmen,
That's so great to hear! We hope you continue to enjoy! :)
Stay Sweet,
Candy Club
Precious Memories are within each box…
Precious Memories are within each box of candy. As my Dad's Cancer became more severe, he asked me to help him fill out the form for The Candy Club. He paid in advance as well. The Candies kept coming after his Service ended. As a Family we would gather around and share each treat. Our Happy Times-a sweet treat-
22 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Cindy Lee,
We're happy to know your family loves the candy. Thanks for sharing your lovely experience with us! :) We hope you continue to enjoy the delicious candies.
Stay Sweet,
- Candy Club
The candy selection is getting smaller…
The candy selection is getting smaller and smaller and less things I’m interested in paying for so I hope this month is good
22 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Heather,
Thank you for your feedback. We are very sorry to hear that you are disappointed with the candy selection. We strive to provide the most variety possible to our members and we will absolutely let the team know your concerns with this.
We hope that your experience is more pleasant with your upcoming box, and we hope you will reach back out if there are any further concerns or questions.
Stay Sweet,
Candy Club
Horrible customer service
Horrible customer service! I had a subscription that was supposed to last only 6 months and they still charge my card and send candy every month. It’s been 3 years. I’ve tried calling to cancel and they never answer, it always says they’re closed. I’ve tried emailing multiple times but no response. I would not recommend at all!!!!!!
Update: it’s really sad that the only way candy club responds is through a review of the company. I received 6 months worth of refunds. I appreciate the refunds, however, 6 months is what I initially wanted to pay for. The extra 2 1/2 years that you guys have charged me is what I would like to be reimbursed for! I’ve tried calling and emailing for years to cancel but never received not one response until I wrote a review!!
20 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hi Marquelle,
We're so sorry to hear that! We'd be happy to assist in canceling your subscription. Our records indicate that you reached out to us via chat, however, we experienced a bug in some cases where these emails were being periodically blocked. Our apologies! Our development team has since fixed this issue. We have officially canceled your account and issued refunds for the inconvenience. Please allow a few business days for your bank to process these transactions. If you need to speak with us further, please let us know the best way to and time to reach you and we would be happy to follow up.
Kindest regards,
Candy Club
Horrible customer service
Horrible customer service. Every time I would call to angel even during business hours they would say they were closed. All my candies melted. I called to cancel before they took my money from my card ($80) then would not answer after the money was taken.. Never again!..
17 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Tishona,
We are so sorry to hear that! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Stay Sweet,
Candy Club
Wouldn’t recommend.
I literally only like 2 out of 6 of the candies I received. Would not recommend at all unless they get an option for you to choose your candy. I will definitely be canceling! It’s all fruity and gummy stuff which I like a few things like that but not a lot. I chose sweet not sour so not sure why I received mainly sour lol.
15 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Emily,
We apologize for the confusion. Our current program is a Curated model where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax!
If after your first month you are not enjoying your curated experience, you can email us and we would be happy to move you over to a pick-your-own-candies subscription model at no additional charge. We hope this helps clear up any confusion. If there is anything else we can help you with, please do not hesitate to reach out to us at customerservice@candyclub.com.
Stay Sweet,
Candy Club
I would not recommend
I would not recommend. I was told by many people to not subscribe but I went ahead and got my first box and it was full of gummy’s. I wish they still had a survey to take MY opinion on what I would prefer in a candy box that was supposed to satisfy MY candy cravings. I had very high hopes going in and I feel truly dissatisfied and disappointed. I definitely don’t think I would recommend unless sweet gummy’s is your thing. I really wanted to like and enjoy it but I’m sorry to say I won’t be subscribing in the future.
12 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Lamya,
Thank you for providing us with your feedback. We are sorry to hear of your experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Although our current offering is a Curated, we still have the option to let you pick your own candies. If you would prefer to pick your own candies, we can switch your account to that profile at no charge. Please reach out to us if you have any other questions and we would be more than happy to assist you further. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Best,
Candy Club
Beautiful display
Beautiful display. Nicely packaged. Everything arrived undamaged and perfect. The candies were tasty. This was such a treat and a fun order to receive. Canceling was quick and easy, customer service is top notch. I sent an email and had a reply within 24 hours. The only thing I would change is adding variety. All 6 jars were gummy candies. Which are not my favorite but we’re my kids favorite so it worked out and 4 of the items I had never had before so it was fun to try new things.
5 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Sheryl,
We're glad to hear this! Thanks for sharing your sweet experience with us :)
Stay Sweet,
Candy Club
Melted candy in Arizona
I purchased for $5.00 a redemption for a Candy Club Box, from Groupon. When I went to order it, I had to pay $9.98 for shipping. I received the box of 6 candy jars and they were all melted. 2 of the containers melted 100% and then reformed into a giant glob, and the other 4 were melted mostly at the bottom, but still melted enough that you could not get off one full piece of candy. I wrote to Candy Club & sent pictures, and they are refunding my shipping charges, and that's it. I lost the $5.00 paid to groupon and....not much of the candy was edible unfortunately. I live in Arizona, and it's JUNE...so...I would think that they would take more precautions shipping their candy to the desert..
Stacie Lodick
4 juni 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Stacie,
We are so sorry to hear about the melted candies! Our intention is only to deliver the best quality and freshest candies. We try our best to improve our packaging in hopes that we can better protect our candies. In regards to Groupon because the deal was purchased from their platform you will need to reach out to them for assistance in reversing the transaction for your voucher. We apologize for any confusion/inconvenience.
Stay Sweet,
Candy Club
Amazing customer service
Amazing customer service. Couldnt ask for any better. They even changed my order specifically to candies that I wanted to pick. Will keep buying more crates in the future :)
31 mei 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Matt,
We are so happy to hear about this great experience. We aim to please here at Candy Club. Thank you so much for your feedback.
Stay Sweet,
Candy Club
Melted candy
Over priced and not worth the hassle my candy was MELTED
22 mei 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Kim,
We're very sorry to hear that! That's definitely not how your order should have arrived, and we will absolutely fix it! Please call us at (888) 598-5995 during business hours Monday - Friday 8:30 am to 5 pm PST, and we will be more than happy to assist in any way possible! We are unfortunately, unable to locate an account with your name, and we apologize for any inconvenience. Please let us know if our team may assist further!
Stay Sweet,
Candy Club
Seriously the worst…
This is seriously the worst subscription ever. I gave them the benefit of the doubt, even after reading all the horrible reviews, because my boyfriend really likes trying new candy. I gave them 3 months to get their act together and all 3 months, I was sent the SAME, EXACT candy... for FORTY dollars! Absolutely ridiculous. I should have listened.
15 mei 2019
Review zonder uitnodiging
Antwoord van CANDY CLUB
Hello Amanda,
We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further.
Stay Sweet,
Candy Club
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