Absolute nightmare to use, just so many bugs, see message but can’t reply, must have uploaded same pdf 4 times. Im actually turning down properties solely because they use canopy, makes simple referen... Toon meer
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Leah was immensely helpful and very patiently walked me through multiple steps when I was unable to complete on line given I was overseas and my data didn`t fit the usual algorithms. The whole team we... Toon meer
Bedrijf heeft geantwoord
I had a really positive experience with Canopy, particularly with Elle-May. She was incredibly kind, patient and helpful throughout the process. I was having some difficulties with my application and... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic company to deal with. Going through a huge life change and faced with referencing for a new property, and also being self-employed which is tricky and daunting in itself. But the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.
Contactgegevens
First Floor, One Suffolk Way, TN13 1YL, Sevenoaks, Kent,, Verenigd Koninkrijk
- 020 3966 3850
- renter.support@canopy.rent
- canopy.rent
4,2
Goed
3K reviews
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Do your research
One of the reasons I joined Canopy was to boost my credit score and improve visibility into my rent payments.
Little did I know that this platform does not report to all agencies; it only appears on my Equifax, and has done nothing for my score!
My mortgage provider is not interested in Equifax, only checks my file as it is more accurate, a waste of money for two years!
25 maart 2026
Review zonder uitnodiging
terrible and unfair behaviour from…
terrible and unfair behaviour from Kathy. Never again
23 maart 2026
Review zonder uitnodiging
Instructions easy to follow
Instructions easy to follow, happy customer
19 maart 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Ivy! Thank you for the review, this is amazing to hear!
Really easy to do.
18 maart 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Fiona! Thank you for the review!
Thank you so much
16 maart 2026
Review zonder uitnodiging
Antwoord van Canopy
Hello! Thank you for the review!
Complicated but Support very good
Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thorough but nightmare to sort out
10 maart 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Mrs S! We are sorry to hear you experienced some complications, but glad Erin was able to support you through it. Thank you for the review!
Clear and understandable use and access
9 maart 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi John! Amazing to hear, thank you for the review!
Needed the Personal touch
Initially found trying to complete the online process really problematic (probably as I am self employed so more complicated) however I called the helpline and spoke to Erin who quite honestly turned this score from a 1 to a 4 she was very helpful and made sure I got the form complete.
5 maart 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Mark! Sorry to hear you encountered some issues but great to hear Erin could support you through it. Thank you for the review!
So easy to do
26 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Del! Great to hear, thank you for the review!
Really easy to use app
Really easy to use app. Very quick to process to complete your referencing. Friendly customer service with fast responses.
25 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi there! Amazing to hear, thank you for the review!
Antwoord van Canopy
Hi Sunita! Amazing to hear, thank you for the review!
They will sell your data
They will sell your data and you will get spam calls and emails relentlessly from 3rd party bills providers.
23 december 2025
Review zonder uitnodiging
Pretty easy to upload
Pretty easy to upload - better on the app than a laptop. Erin very helpful on the chat.
19 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Isabel! Great to hear you had an easy experience, Erin will be delighted to hear this and thank you for the review!
Great service
17 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Tafadzwa! Thank you for the review!!
Very quick and easy process
Very quick and easy process, and even better dealing with someone who was very friendly and escalated my query
19 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Erin! This is amazing to hear, thank you for the review!
Stressful but needed to be done
19 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Lorna! Thank you for your review and your feedback, it means a lot to us
Unprofessional, incompetent, utterly useless
Reviewer
“Your online portal with canopy rent is not fit for purpose. And the customer support team are wholly incompetent. Aside from assurances to give matters urgent attention their only consistency is how inconsistent they actually are at doing what they say. And the complaints page does not work. A waste of space. Any landlord or property company looking for referencing and compliance would do well to give canopy a wide berth. The fact they have merged with the equally lacklustre The Lettings Hub is a recipe for disaster. #shambolic
13 februari 2026
Review zonder uitnodiging
Easy to use
Easy to use, you get advice based on your income, that helps you with budgeting and planning.
16 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Kofoworola! Great to hear, thank you for the review!
This is the worst software EVER
This is the worst software I have ever used. There has been a problem for myself, my partner and my guarantor each step of the way because this site. It will say things are completed then change it after 2 days causing confusion for everyone. When you explain it to the help team (who thankfully have all been nice) they say they have changed it for you and then it goes wrong again in the next 30 minutes!!!! This software should come with a free therapy session because it is the most frustrating thing I have ever had to deal with.
13 februari 2026
Review zonder uitnodiging
Once i got the details to sync it was…
Once i got the details to sync it was very quick
12 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Mark! Glad to hear this, thank you for the review!
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