Absolute nightmare to use, just so many bugs, see message but can’t reply, must have uploaded same pdf 4 times. Im actually turning down properties solely because they use canopy, makes simple referen... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Leah was immensely helpful and very patiently walked me through multiple steps when I was unable to complete on line given I was overseas and my data didn`t fit the usual algorithms. The whole team we... Toon meer
Bedrijf heeft geantwoord
I had a really positive experience with Canopy, particularly with Elle-May. She was incredibly kind, patient and helpful throughout the process. I was having some difficulties with my application and... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic company to deal with. Going through a huge life change and faced with referencing for a new property, and also being self-employed which is tricky and daunting in itself. But the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.
Contactgegevens
First Floor, One Suffolk Way, TN13 1YL, Sevenoaks, Kent,, Verenigd Koninkrijk
- 020 3966 3850
- renter.support@canopy.rent
- canopy.rent
4,2
Goed
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 3% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
One of the most shocking pieces of…
One of the most shocking pieces of software ever made! Frustrating and quite frankly useless! Just wait until they have a hack and all our private information is lost to God knows whom!
11 februari 2026
Review zonder uitnodiging
Some parts easy, some not so easy
It wasn't easy to show my income as I'm self-employed and it's different every month although I always receive a certain amount a month which adequately pays for my needs. In addition I have six bank accounts with the NatWest four of which show my savings ... one account shows savings of more than £20,000 which I couldn't share with Canopy or if I could it wasn't easy to see that I could.
9 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Mrs Karen Curry! Great to hear, thank you for the review!
Efficient and user friendly website
5 februari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Russell! Amazing, thank you for leaving a review!
Antwoord van Canopy
Hi Sam! Amazing to hear, thank you!
I couldn't change a missed rental…
I couldn't change a missed rental payment after the 14 day window.
I logged into the system and reconnected my bank account, but when I tried to link the payment the system told me:
"Not quite
Uh oh! Too late to resolve this months missing rent. Please reach out to support for assistance in resolving this issue."
I contacted contact customer care to assist. They got back to me 2 days later I was told there was nothing they could do.
I phoned customer care and was told the same thing by two agents - they couldn't do anything.
What is the point of asking me to contact customer care; I wasted 20 minutes speaking to people that couldn't help me?
What is the point if I can't correct an error?
So this goes on my credit score, I can't correct it, even though the payment was made?
Seriously frustrated.
2 februari 2026
Review zonder uitnodiging
Simple to follow instructions.
28 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Tim! Great to hear, thank you for the review!
Good process with excellent customer service (Erin)
It's a very good system and relatively easy to use. The customer service is excellent. I spoke with Erin and she was very helpful. If you are self-employed (like me), I highly recommend that you get an accountants letter to support the SA302. This will save you time. All in all, a good service.
28 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Alan! This is amazing to hear, Erin will be delighted to read this. Thank you for the review!
Quick and easy to use
27 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Jean! Great to hear, thank you for the review!
Utterly humiliating.
Utterly humiliating.
Why can't I see the rent seekers' bank statements? Or their tax returns?
What if they are about to default on their mortgage? What if HMRC are about to confiscate their assets?
Perhaps, so we can all pretend that I am not aware of how thoroughly I am being shafted.
Or maybe, so we can all pretend like I am the one likely to inflict financial hardship in this relationship.
24 januari 2026
Review zonder uitnodiging
It was easier than expected.
23 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Jayne! Great to hear! Thank you for the review
Edward was friendly
Edward was friendly, effective and efficient. He turned what I was dreading to be a lengthy painful process to fix an issue with my account into a pleasant and short phone call. Brilliant customer service!
22 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Benjamin! Amazing to hear you had a pleasant phone call with Edward. Thank you for the review!
Antwoord van Canopy
Hi there! Thank you for the review - we are so pleased
Antwoord van Canopy
Hi Csmithers! Thank you for the review, great to hear!
Antwoord van Canopy
Hi Shofela! Great to hear - thank you for the review!
Canopy Property Passport creation process
So much better than The Lettings Hub, experience was easy and it simplified a the process of creating a property passport very well.
21 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Thank you for the review Harry! Lovely to hear you had a great experience!
I am new to this but I had smooth…
I am new to this but I had smooth experience navigating through.
20 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Gloria! This is amazing, we are so happy you had a great experience. Thank you for leaving a review!
Swift response
Swift in responding to enquires and it’s officials are polite
19 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Agwazia! We are delighted to hear this, thank you for the review!
They are very helpful excellent service
They are very helpful excellent service
19 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Archana! Amazing - thank you so much for the review!
happy with the service quick and easy
13 januari 2026
Review zonder uitnodiging
Antwoord van Canopy
Hi Amy! Amazing to hear, thank you for the review!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.