Canopy Reviews 

Unfortunately no reliable. Applied for a house, after filling out the referencing application two days later still no answer. Contacted the company which is listed under canopy/ letmojo. The guy on the phone told me my credit check and everything is perfect the only thing he needs are 3 payslips and the ID. Provided that proof. On the phone again he told me all super he’s finishing now and sending it to the letting agent. Hours later I received a new request again provided proof of sufficient income etc. being told again all good hours later again same story again new documents requested. After sending several proof of documents still they can’t make their mind up about my income as working international doesn’t fit in their portfolio either payslips and work contract. Having then received calls on Monday to ask me consistently same questions and telling me they’ll leave it up to the letting agent. My employer provided references all the way through and slightly got annoyed about the waste of time and unprofessional behaviour. Back to the letting agent who now needs to calculate all again and being told I have handed is tea did 3 only two payslips in which isn’t true even that this referencing company is unable to provide sufficient. An experience between chasing up on delayed responses, insufficient work attitude from staff and a system which is so called new and doesn’t work proper yet so I’ve been told. Not a great experience and could have all dealt much more professional and quick. However now after the whole disaster they keep phoning and emailing you to buy insurances or whatever else. Ridiculous

Very great experience. Clear instructions.

very easy to do, would recommend

very efficient

I am trying to act as guarantor for a friend but this system is ridiculously inflexible and does not understand what it is doing. It has found my pension income from my bank account but cannot accept it because it cannot appear to calculate it. I have proof of savings and pension value, in excess of £1,000,000. The agent expressed exasperation as the information I showed her was very clear and stated she did not really understand how Canopy operates. Without this issue it is a difficult and confusing system that both I and the proposed tenant had trouble with (it too me over an hour to get the id confirmation to work) and there is no way we could find to ask them other than a general query section separate from the application that doesn’t allow input of an e mail address in the section designated for it!!! We are trying to work with the agency directly as they are pretty confused with this system.

Getting to know that they are renting to the right tenant by eliminating all the doubts through online screening and verification

Quick, easy.

Zohaib did a professional work. And he explained everything step by step
Really amazed and happy with the service

Made our day
Thanks for cooperation

Process ok, found it a bit difficult as starting new job and didn’t have all details to hand.

Great solution

There was a detail guide in all process

Diandra was most helpful today, and I so appreciated this, after a system which was not easy to navigate online and it was unclear what was required of me until she specified to tie up the expressly time-consuming process.

no problems in interacting

I was very apprehensive about giving financial details into a potential public space, but Erin was more than helpful in assisting me to complete all the admin needed for me to be a guarantor for my Granddaughter.

Holly was pleasant and listened. She made the whole experience easier. She went over and above to ensure the referencing was completed in time- thank you!

As a tenant it's awful how you are treated. The website will say things have been sent to referees when they haven't. Things are sent to junk mail. Lots of invasive checks . Makes sense in a capitalist system that doesn't care about the vulnerability of being a tenant. Just want to say to any other tenants who've been treated like crap by this company (and the estate agents) that I see you.