capitaloneshopping.com Reviews 

Seems to not function properly. I was greeted with an offer to redeem, which was some cash back while signing up for Ancestry.com. After doing so, I was skeptical, took screen shots of each step I completed, thought the offer of 3% cash back seemed too good to be true. I hit the "Activate" button on the COS site, it redirected me to Ancestry, I checked out, then Capital One's site hit me with "Sorry! You used another coupon site" or some bull like that. I tried to get support, there is no avenue for support that won't take a full lunch break to resolve/get to talk to a human about. Capital One as a bank has been great to me but as a shopping service it currently is awful, though not necessarily a scam, is not intuitive and I would not recommend it.

I've been using Capital One Shopping for several months. Three days ago, when I tried to access the app, it said my account had been disconnected from this device. I tried accessing it again in every way, but to no avail. I tried accessing it from another phone and from my computer. I sent an email to customer service (but it takes four days to get a response). I have cashback to redeem, but I'm unable to access my account to withdraw it.

After receiving numerous emails from Capital One offering cash rewards for installing their browser extension, I finally decided to try it. I clicked on the link they sent offering a $45 bonus if I installed their extension for Firefox. I followed their instructions to the letter, figuring they would use any excuse to not honor the offer. Sure enough, after almost two months I contacted them to complain that I had not received anything. They responded with a list of potential reasons of why I was not eligible for the offer. NONE of the reasons applied to me. I immediately deleted the extension. Just as I suspected, this is a scam and absolutely NOT worth the security risks of installing it on your computer.

I’ve been using various cashback apps for over 6 years, and Capital One Shopping is by far the worst. Calling their customer service “bad” would be a compliment—because for that, there actually has to be customer service.
They advertise flashy offers like “Get $75 back when you sign up for electric service,” but it’s been over a year and that credit has never shown up in my account. I’ve tried reaching out multiple times, and the silence is unreal.
Honestly, I have no idea why Capital One even bought this company. It feels completely abandoned. If you’re looking for a reliable cashback app, do yourself a favor and stay far, far away from this one.
Additionally, I currently see $145 pending in my account, but at this point, I’ve lost all confidence that it will ever be paid out. Because of this experience, I’m seriously considering closing all of my Capital One accounts altogether.

I disagree that CapitalOne Shopping is a scam. It may not work perfectly with exclusions, etc... but it's a FREE bonus. I'll take it!

I'm extremely disappointed and frustrated with the Capital One Shopping extension. They frequently send emails promoting cashback offers for websites I've visited, luring users to make purchases with the promise of rewards — only to later deny the cashback.

This feels deceptive. Capital One Shopping clearly benefits from the transactions, yet they consistently find reasons not to honor the cashback. I've gone back and forth with their support agents, but every time they come up with a different excuse. The most recent response claimed that I "did not complete the process within the Capital One Shopping system" — even though I activated the cashback through their email, clicked through, and completed the purchase.

Their emails literally state, "One click is all it takes to save." Well, I clicked, I bought, and I expect to receive the cashback I was promised.

This pattern of behavior is unacceptable. It’s hard not to see it as a deliberate scheme to profit while avoiding payouts to users. I sincerely hope someone holds them accountable. If there’s ever a class action lawsuit against Capital One Shopping, I would absolutely join. This isn’t the first time Capital One has faced scrutiny — they’ve already agreed to a $425 million settlement over misleading practices related to their 360 Savings Account.

Enough is enough. They need to be held accountable.

Failure to Payout or Honor Offers - Terrible Customer Service

Failure to Payout or Honor Offers - Terrible Customer Service

I’ve been a huge fan of Capital One Shopping for the past year or so and pretty much all of my purchases have started to flood through this site. Getting 10-45% back on hundreds of purchases really adds up! That said, this is only when it actually registers and they honor it.

I meticulously track my purchases with screenshots at every checkout and sporadically review to make sure I’ve received the correct rewards on everything. This is rarely the case. In the past I would reach out to customer service and provide the screenshots of checkout in addition to the receipts and they would honor it. Recently, they have been refusing. I have even provided them screen recording videos of my checkout process and they say I either navigated away from the webpage or that I never activated it. Seriously?? To make things worse, if you notice something doesn’t show up after checkout, they won’t help you until 30 days have passed. Well, return windows for most goods are 30 days. So by the time you find out if you did or didn’t qualify for the rewards (and if their customer service is going to help you or not), you are now stuck with that item. This is fraud and I warn anyone going to make a purchase solely because of good cash back to highly question that decision, because maybe 50% of the time it fails to actually register and pay out.

On top of all of that, your redemption offers for rewards are quite limited and have gone far downhill recently. Used to have Lowe’s, Home Depot, sometimes Walmart or even Target. Now, the only thing worth it to me is eBay, and even then it isn’t always available and I’m afraid it’ll get taken away with everything else.

I’ve recently started using Rakuten more. The cash back is lower, but I’ve never had it miss a single transaction. I’ll take a guaranteed 10% over a “maybe 20%” any day. Their rewards are also redeemable for cash and not randomly changing gift cards to places like 1-800 Flowers…

As a customer, I am incredibly frustrated and don’t know what to do. I have over $600 worth in rewards they are refusing to honor. There’s no phone number to call, the customer service reps via email are no help and keep copying and pasting the same message blaming me when it is their system that failed. I also can’t return the items (had to wait 30 days to contact support). This is further frustrating as the cash back deal was justification on the purchase in some of the cases.

Capital One, if you read this please fix your system and please support your clients. There’s a reason you have a 1.3 star rating on Trustpilot. Thats hundreds of your customers you have lied to, failed, and stolen from.

Same complaint as everyone else. Send you rewards offers to make purchases. You make purchase (sometimes in the $1,000s range) and choose the product or supplier based on the reward you have been promised but instead they pocket their commission and do not honor the reward. This is nothing short of a FRAUDULENT SCAM and I can not believe Capital One Financial Corporation is behind this or at a minimum allowing this to happen under their name and refusing to do anything about it. I will be contacting the FTC, Consumer Affairs, BBB and any other agency that handles these issues and I will post on every possible site and social media about what a complete SCAM this is.

I just want to add my voice to all the other reviewers, who dislike and/or distrust Capital One Shopping. I only wish trusted pilot allowed for Zero stars. I don't know how or why any retailer would pay a commission to this company, which sends out fraudulent advertised prices. My only hope is that if enough people voice their complaints, some governmental agency will investigate this company and expose it as the hoax that it is. Or that Capital One Bank will put an end to it, since this web site will hurt its reputation.

I definitely earn great rewards WHEN IT WORKS. I can see my shopping trips listed but I don't earn rewards because they claim I left their site - well you have to in some cases to complete the sale! I went to cash in my rewards today and now they have nothing useful. Sure I could find something to purchase but nothing I truly want or find useful.

I as well feel I have been duped by Capital One Shopping. I know on repetitive occasions that I in fact clicked through the email link only to be told that I exited the link by Capital One (always through email) which I know that I didn’t because if I was shopping for a while, I would go back to the link to click through again to ensure that the link was still intact. Losing 20%-30% back is not insignificant; I think there is something internally that delinks some of these purchases either on the end vendor side or Capital One Shopping. It just happens too often and I have been very careful in not going anywhere else on my device while purchasing items or hotel stays. I see the Shopping Trip in my history, but no credits. The declining number and availability of gift card options is also a bit of a frustration. Appeared to be a wonderful shopping option when I signed up but too many issues with the credits being issued.

You cannot trust telling the truth it looks good but it's not. try it for yourself see it works for you

Constantly getting popups about savings, deals, or a $40 bonus for adding the extension/app, yet whenever trying to redeem these things it is exceedingly difficult or impossible. Did some research to find out if I was just missing something and came across a ton of scathing reviews very similar to my experiences.

After trying for the 3rd time today to get their reward for installing the extension, I wound up removing everything related to Capital One (apps, extensions, and credit cards from online shopping).
I am only keeping the card account open for credit report reasons. Never using them to shop again.

One star is too many. As soon as I went to use rewards they terminated account. Do not do business with them.

At first (4 years of participation), this service was fab - good discounts, ease of use and reasonable redemption options. This is no longer true - discounts have been reduced, tracking and documentation are REQUIRED and the redemption options are now limited to 2nd & 3rd tier merchants (those that most shoppers DON’T want…). Customer service has been awful to non-existent - policy issues not efforts by CRMs contacted.

Many shopping trips are noted on my profile, we make the purchase and any one or all fo the follwing can occur: C1 doesn’t show the shopping trip; lists as ineligible or even notes successful completion via email, to then later deny payment!!!

When I added a CapOne credit card to our shopping program, the ability to link bonuses became significantly harder - at least 10 purchases were never linked….

Unsure if these issues are C1, merchants or both - either way this program has become a black-eye for C1, whose prior data analytics and customer service were superb!!!

Strictly Rakuten now….

It is a "PITA" and does not work properly. I have attempted to contact Capital One Shopping directly and they will only communicate via email.. I've gotten "screwed" out of savings for the past couple years. Capital One Corporate does not want to help.

They terminated my account with no explanation. They're a scam. Use a more reputable rewards program

Your gift cards are a scam. They don't work and customer service is no existent. Avoid @capitaloneshop It's all lies

Capital One Shopping no longer offers reward redemption for the most popular brands including Lowes, Home Depot, and Macys. The app is great if you like shopping at overpriced outlets such as Sunglass Hut or Omaha Steaks. I feel cheated. This is a "bait and switch" scheme. You sign on, use the feature, and are enticed by the possibility of getting rebate points, only to be disappointed that the rebates offered are for items you would not normally purchase. I will be switching to Rakuten.

No way to talk to anyone to fix a problem. No thanks After reading the rest of the reviews, I'll stick with Amazon.