Installation was satisfactory. However if you need customer service, forget it! My solar panels were offline for weeks while I got absolutely nowhere trying to get this company out to see what th... Toon meer
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Excellent service by Dale, Ron and the electrician who all worked really well together making the whole service streamlined and efficient. What a great team. They explained everything at every stage,... Toon meer
Bedrijf heeft geantwoord
Meti & Mensur were absolutely AMAZING!! They were soooo professional, kind and extremely respectful with our property. God bless you both. I will definitely recommend using them again.
Liam and Lee, sparky and roofer, done a marvelous job.Efficient, Professional and all round nice guys. They explained everything in layman's terms making it easy to understand how PV system works and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Installers of energy efficiency measures including heating, insulation and renewables in homes across the UK.
Contactgegevens
2 Rhodes Way, WD24 4YW, Watford, Verenigd Koninkrijk
- 01923801801
- info@carbonrewind.com
- carbonrewind.com
3,8
Goed
341 reviews
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Antwoord van Carbon Rewind
Hello Tyler,
We're sorry to hear about your experience. We take feedback seriously and strive to provide high-quality service with clear communication.
Please reach out to us at customercare@carbonrewind.com so we can address your concerns and make things right.
Many thanks and kind regards
Customer Care Team
Exemplary
I was kept informed of progress throughout. The installers, Damien, Lewis and Ron were all exemplary.
4 februari 2025
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Tom,
Thank you for your kind words! We're thrilled to hear that you were kept informed throughout the process and that Damien, Lewis, and Ron provided exemplary service.
We’ll be sure to pass on your appreciation to them. If you ever need anything in the future, feel free to reach out. Enjoy your installation! 😊
Many thanks and kind regards
Customer Care Team
Jon huxley very polite gentlemen…
Jon huxley very polite gentlemen explained my wall cavity job well thank you. Emily Havant
12 februari 2025
Review zonder uitnodiging
Antwoord van Carbon Rewind
Hi Emily,
Thank you for your kind words! We're glad to hear that Jon provided a clear explanation of your wall cavity job and that you had a positive experience. We appreciate your feedback!
Many thanks and kind regards
Customer Care Team
I wish I could share some disappointment of the…
I wish I could share some of the positive reviews of your customers but my experience with the installation of Air Source Pump system has been a nightmare. This is not the first time I have viewed my disappointment with Carbon Rewind. During the warranty period no less than 10 engineers have attended to rectify problems in the system. Each time the problem is solved only for the system to fall over again within days. Whatever work is carried out appears to be guess work, and it works for a while. The last time the system went down was the last week in December. A knowledgeable engineer fixed it and he was confident that this time it was for good. Alas! the system is down again and I have been without heating for 3 days. This is very distressing. It is even worse for my octogenarian husband. Last time the engineer called he showed me a couple of filters which were covered with slush. I had it serviced 10 months ago! Surely the whole system needs to be flushed out and remedial action taken.
I wish I had my old oil boiler back!
Maggie Gonzalez Micallef. Pe147qq
11 februari 2025
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Lino,
We're truly sorry to hear about your ongoing frustrations with the system and completely understand how distressing this must be, especially given the repeated issues you've experienced.
Please know that we take your concerns very seriously, and we want to ensure a lasting resolution for you.
Our team will be in touch as a priority to discuss the next steps and find the best way forward. Thank you for your patience, and we sincerely apologise for the inconvenience this has caused you and your husband.
Many thanks and kind regards
Customer Care Team
Great Heat pump service from Daniel
We had a great engineer Daniel who was very polite, friendly and went over and beyond. He was on time and had great knowledge of the product and use. They job was don in great time and we would highly recommend!
11 februari 2025
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Fern,
Thank you for your wonderful feedback! We're thrilled to hear that Daniel provided such excellent service and demonstrated his expertise.
We'll be sure to pass along your kind words to him. Your recommendation means a lot to us!
Many thanks and kind regards
Customer Care Team
ASHP service
I booked a service of my ASHP and radiator system as I wanted the same company that had installed my heating system last January. Daniel Warner attended and did a thorough examination and a detailed report of my system, going over what he had done for the service and if I had any questions. I have found Carbon Rewind to be an excellent company and am pleased that I have chosen this company for my heating. I will be booking my service again with the next year.
29 januari 2025
Review zonder uitnodiging
Antwoord van Carbon Rewind
Hello Jill,
Thank you so much for your kind words and for choosing Carbon Rewind for your heating needs. We're delighted to hear that Daniel provided a thorough and professional service.
It's always our goal to ensure our customers feel informed and confident with their systems. We truly appreciate your loyalty and look forward to serving you again next year!
Many thanks and kind regards
Customer Care Team
Ron was absolutely fantastic
Ron was absolutely fantastic! He was very informative with what he was doing and why. He was very happy to accommodate our situation with our loft and did a marvellous job in the process. He was very polite and overall just extremely pleasant and worked hard to get the job done. He worked with great attention to detail including hoovering up when finished. Thank you Ron you are credit to this company.
28 januari 2025
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Tom,
Thank you for your kind words! We’re thrilled to hear that Ron provided such excellent service. His professionalism, attention to detail, and willingness to go the extra mile truly make him an asset to our team.
We’ll be sure to pass along your feedback to him. Thanks again for taking the time to share your experience!
Many thanks and kind regards
Customer Care Team
Jon Huxley was extremely competent
Jon Huxley was extremely competent, hard working and efficient and did a first class job on our cavity wall insulation. Very satisfied
12 december 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Mark,
Thank you for your wonderful feedback! 🌟 We’re delighted to hear that Jon Huxley provided you with such excellent service.
Your satisfaction is our priority, and we’ll be sure to pass along your kind words to Jon.
If there’s anything else we can assist you with, please don’t hesitate to let us know! 😊
Many thanks and kind regards
Customer Care Team
Polite, efficient, friendly. Great job
Dale and Ron were polite, told me what they were going to do, were quick, tidy and efficient.
The job looks great, very pleased
19 december 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Bryan,
Thank you for your kind review! We're thrilled to hear that you were pleased with Dale and Ron's work.
It's great to know they were polite, communicative, and efficient. We'll be sure to pass along your feedback to them. If you need anything else, please don't hesitate to reach out! 😊
Many thanks and kind regards
Customer Care Team
Unable to get scaffolding removed
Unable to get scaffolding removed. Despite repeated requests, and nearly 5 weeks since the completion of the PV installation, we still have scaffolding on our property. The scaffolding is obstructing access to our back garden. The Customer Acceptance Form we signed states “Scaffolding will remain up for a week after installation to ensure the system is working as intended” but this period has been far exceeded which has been wholly inconvenient and detrimental to my wife and I (both in our 80s). No response to emails and attempts to phone unanswered.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
We sincerely apologise for the inconvenience caused by the delayed removal of the scaffolding.
We understand how frustrating this must be, particularly given the impact on your access and the discomfort it has caused. This is not the level of service we aim to provide. Please rest assured, we are investigating why your emails and phone calls have gone unanswered and will prioritise the immediate removal of the scaffolding.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.
Many thanks and kind regards
Customer Care Team
Liam and Lee
Liam and Lee, sparky and roofer, done a marvelous job.Efficient, Professional and all round nice guys. They explained everything in layman's terms making it easy to understand how PV system works and even set up the app on my wifes phone, cleaning up after the works were complete (my wife was impressed). Excellent service from Grace in the office. Julia and Paul, Cornwall.
28 november 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Hi Julia and Paul,
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Liam and Lee. It’s great that they explained the PV system so clearly and even helped set up the app on your wife’s phone.
We’re also so pleased that Grace was able to assist you so well from the office. We strive to provide excellent service every step of the way, and it means a lot to hear such kind words.
Thank you again for your feedback, and please don’t hesitate to reach out if there’s anything else we can do for you.
Many thanks and kind regards
Customer Care Team
A brilliant team
I really feel moved to write a very satisfied review for Carbon Rewind.
I have been delighted with the service that I have received. It’s been so reassuring to have the kind Grace on the end of the phone or email when I was uncertain or needed to organise anything. Her thoughtful reassurance was much appreciated.
Austin (Electrician) and Declan (Solar panel fitter) were professional, personable, efficient and really agreeable people to have in my home, Cory too. Richard (who delivered the materials) was also extremely cheerful, friendly and accommodating. I’m also grateful to Ryan who linked it all together when the sun came out!
Having been a little wary at the beginning of this process, completed in November, I can only recommend the team wholeheartedly.
Helen
21 november 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Hi Helen,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a positive experience with Carbon Rewind.
It means a lot to know that Grace's thoughtful and reassuring support made a difference, and that Austin, Declan, Cory, Richard, and Ryan all contributed to making the process smooth and enjoyable for you.
Your kind words about their professionalism, friendliness, and efficiency reflect exactly the level of service we strive to provide. We're thrilled that any initial reservations you had were replaced with complete satisfaction by the end of the process.
Thank you again for your heartfelt recommendation—it truly motivates our team to continue delivering the best for our customers.
Many thanks and kind regards
Customer Care Team
Brilliant
We had a great experience thanks to Dale and Ron who fitted the insulation and trickle vents.
They were polite and professional and kept us up to date on the progress with explanation to what they were doing and why. Top work.
20 november 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Ollie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Dale and Ron.
It's wonderful to know they were polite, professional, and kept you informed throughout the process. We’ll be sure to pass along your praise to them—top work indeed! 😊
Many thanks and kind regards
Customer Care Team
Dale and Ron excellent workers cannot…
Dale and Ron excellent workers cannot fault them.
Very sociable
19 november 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Marion,
Thank you for your kind words! We’re thrilled to hear that Dale and Ron left such a positive impression. They truly take pride in their work, and your feedback means a lot to us.
We'll be sure to pass your compliments along to them! 😊
Many thanks and kind regards
Customer Care Team
The installation was excellent and…
The installation was excellent and although there were a few minor issues, Tom sorted everything out for us. The house now looks amazing! It has been worth the upheaval and it is so much warmer.
15 november 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Beverly,
Thank you for your kind review! We're thrilled to hear that you're happy with the installation and that Tom was able to resolve any minor issues promptly.
It's fantastic to know your house looks amazing and feels so much warmer now. Your feedback means a lot to us, and we’re glad the process was worth the effort.
Enjoy the comfort of your newly improved home! 🌟
Many thanks and kind regards
Customer Care Team
Fantastic!
We had a great experience with Carbon rewind from start to finish. Dale and Ron who fitted our insulation and trickle vents were polite and professional at all times. They kept us up to date on the progress throughout the day and explained/showed us what they were doing and why. Would definitely recommend to others!
11 november 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Holly,
Thank you for sharing your wonderful experience with us! We’re delighted to hear that Dale and Ron provided you with such thorough, professional service and kept you informed every step of the way. Knowing that they made the installation process smooth and informative means a lot to us.
Your recommendation is greatly appreciated, and we’re so pleased to have earned your trust!
Many thanks and kind regards
Customer Care Team
Heating engineers
Graig and Luke came to fit my heat source pump and all the radiators to go with it. They were polite, respectful and such hard workers, clearing up after themselves every day. It was a lot of work for them but made it seem easy with as little disruption to us as possible. I'd recommend these people any time.
8 november 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Michelle,
Thank you so much for your kind review! We’re thrilled to hear that Craig and Luke made the installation of your heat source pump and radiators a smooth experience.
Your recommendation means a lot to us, and we’ll be sure to pass along your appreciation to the team!
Many thanks and kind regards
Customer care Team
Really recommend Carbon Rewind for lost…
Really recommend Carbon Rewind for lost insulation - hoping to reduce energy costs this winter.
Barney; Dale and Ron excellent representatives of the company - professional and friendly
30 oktober 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Cathryn,
Thank you for the recommendation!
We’re delighted to hear that Barney, Dale, and Ron made such a positive impression and provided professional, friendly service.
We hope the insulation keeps you warm and helps cut down on energy costs this winter. Please reach out if you ever need further assistance!
Many thanks and kind regards
Customer Care Team
Dreadful customer services
Dreadful customer services!
The worst installation.
We have called twice and sent three emails.
Still no response.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Customer,
We’re very sorry to hear about your experience and for the lack of communication you’ve encountered.
Please reach out to us directly at customercare@carbonrewind.com with your contact information, and we’ll ensure your concerns are promptly addressed.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Many thanks and kind regards
Customer Care Team
Worst thing to ever have
Not only did I have a bad experience with the first two fitters making my life miserable. I got two new ones I can’t praise enough.. but since having this horrendous heating I’ve had no hot water for seven weeks and now had no heating since Friday gets a repair run out yesterday saying he fixed it to be left all night freezing again. To be told on calling them again this morning to be towed, I have to wait another 24 hours in this freezing house. I’m a disabled lady who needs heat.
I wouldn’t recommend this heating ever .
29 oktober 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Miss Helen,
We are truly sorry to hear about the issues you've experienced with your heating and the impact it has had on you. Your situation is important to us, and we want to help resolve it as quickly as possible.
Could you please email us at customercare@carbonrewind.com with a summary of your issue, including your contact number?
This will allow us to address your concerns more effectively.
Thank you for your understanding, and we look forward to assisting you.
Many thanks and kind regards
Customer Care Team
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