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Beoordeeld met 1 van de 5 sterren

Installation was satisfactory. However if you need customer service, forget it! My solar panels were offline for weeks while I got absolutely nowhere trying to get this company out to see what th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service by Dale, Ron and the electrician who all worked really well together making the whole service streamlined and efficient. What a great team. They explained everything at every stage,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Meti & Mensur were absolutely AMAZING!! They were soooo professional, kind and extremely respectful with our property. God bless you both. I will definitely recommend using them again.

Beoordeeld met 5 van de 5 sterren

Liam and Lee, sparky and roofer, done a marvelous job.Efficient, Professional and all round nice guys. They explained everything in layman's terms making it easy to understand how PV system works and... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Energieopwekkingsapparatuur en -oplossingen

Geschreven door het bedrijf

Installers of energy efficiency measures including heating, insulation and renewables in homes across the UK.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

341 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 85% van zijn negatieve reviews beantwoord

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3,8

Alle reviews

(341)

20 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Dale and Ron did the job quickly…

Dale and Ron did the job quickly leaving no mess and explaining what they were doing throughout the install.

24 mei 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Hi Luke,

Thank you for your feedback! We're glad to hear that Dale and Ron completed the job quickly, left no mess, and kept you informed throughout the installation. We appreciate your kind words and will pass them along to the team.

Many thanks and kind regards
Customer Care Team

Beoordeeld met 5 van de 5 sterren

We had dale and Ron in this morning and…

We had dale and Ron in this morning and they completed the work to a very high standard made us feel reassured and told us how how things worked they did not mind my constant questions I would happily recommend them to anyone 😊

17 mei 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Hi Kate,

Thank you for your review!

We're thrilled to hear that Dale and Ron completed the work to a very high standard and made you feel reassured. It's great to know they patiently answered all your questions.

We appreciate your recommendation and look forward to serving you again in the future!

Many thanks and kind regards
Customer Care Team

Beoordeeld met 1 van de 5 sterren

Will not do what they have been paid to do

Referred for an energy assessment and EPC which took place in early March. This was through a Government scheme.
Despite being told my EPC would be sent to me and uploaded to the EPC register within two weeks this still has not been done. I have sent several emails to this company to find out why this simple and routine procedure still hasn’t been done and no response.
Due to my property being freezing cold I was also told by the assessor that I could have extra loft insulation, trickle vents and a PIV unit. This appeared to be the only thing on offer even though the windows are very drafty and some do not shut at all. Not heard another word about getting this work done.
I suppose I am being ignored as Carbon Rewind have been paid and I am not a private customer and they know the disabled and vulnerable are not able to keep fighting for every little thing. I shouldn’t have to be awake all night with the worry and having to write reviews at 4am.
Perhaps someone could explain why I am being ignored.
REPLY To YOUR COMMENT 16.05.24
I have emailed to that address on a few occasions and STILL no EPC, hence this review! What now? How do I get this EPC ?

14 mei 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Liz,

We sincerely apologise for the inconvenience you have experienced regarding your energy assessment and EPC. Your feedback is extremely important to us, and we are committed to resolving this matter promptly.

To ensure your concerns are addressed efficiently, we kindly ask you to provide us with your contact details via email at customercare@carbonrewind.com.

We understand the importance of resolving issues promptly, especially when it comes to matters concerning your comfort and well-being. Rest assured, we are here to support you every step of the way and will do our utmost to address your concerns in a timely manner.

Thank you for bringing this matter to our attention, and we look forward to assisting you further.

Many thanks and kind regards
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Carbon Rewind changed our life with…

Carbon Rewind has changed our life with the work they have done for us!

From having no heating in a 200+ year old property to being fully insulated - having radiators, solar panel, vents, normal hot water etc you name it, it has been done and to a high standard, respecting the property, almost to a point you don't need before and after pics as every wonky little corner, nook and cranny is still there after the house being fully insulated - Very special thanks to Martin and Darryl for this - so professional friendly and skilled!

Gordana and Jim were amazing throughout this whole project , and it was a big one 😃, and we can not thank you enough for being just a call away and being so helpful and kind, nothing was ever too much!

Our quality of life in our 200+ yrs old cottage (forever home) has improved 200% due to the work Carbon Rewind has done for us!

Layla & James - Foxholes

4 mei 2024
Review zonder uitnodiging
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Antwoord van Carbon Rewind

Dear Layla & James,

Thank you so much for your heartfelt review! We're thrilled to hear that Carbon Rewind has made such a positive impact on your lives.

We're delighted that Martin and Darryl were able to deliver such professional, friendly, and skilled service, ensuring that every detail was handled with care.

We also appreciate your kind words about Gordana and Jim, who played important roles in ensuring the success of your project. We're glad they could provide you with the support and assistance you needed throughout this significant undertaking.

It brings us immense joy to hear that your quality of life in your forever home has improved by 200% .We're honored to have been a part of your journey.

If you ever need anything in the future, please don't hesitate to reach out. Wishing you many wonderful years ahead in your beautifully improved cottage!

Many thanks and kind regards
Customer Care team

Beoordeeld met 5 van de 5 sterren

We recently Great Work, great people great company had carbon rewind to…

We recently had carbon rewind to install our Eco system new central heating electrics, insulated walls insulated loft all the work was done with care and consideration all of the workforce were exemplary clean and tidy workers, especially Kevin who fitted our central heating was great and went the extra mile to show us how everything worked and was very kind and considered as was all the people and the lads who worked on our property. Can’t thank you enough please convey thanks to all who worked, on our house and all the staff at the office would definitely recommend them to anybody who is looking for a brilliant firm to upgrade their property. Thank you again so much Alan and Lin Lawrence.

10 mei 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Alan and Lin Lawrence,

Thank you so much for taking the time to share your experience with Carbon Rewind. We're thrilled to hear that you are satisfied with the installation of your new Eco system, central heating, electrics, and insulation.

Kevin and the rest of our workforce strive to ensure a clean and tidy work environment while going the extra mile to assist our customers.

We'll be sure to convey your appreciation to everyone involved, both on-site and in our office.

Your recommendation means a lot to us, and we're grateful for your kind words.

Many thanks and kind regards
Customer Care team

Beoordeeld met 5 van de 5 sterren

Excellent work and excellent behaviour…

Excellent work and excellent behaviour and attitude. Very professional going above and beyond…

6 mei 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Debra,

Thank you for your kind words! We're thrilled to hear that you're satisfied with our work and our team's professionalism. We always strive to go above and beyond for our customers.

Many thanks and kind regards
Customer Care team

Beoordeeld met 5 van de 5 sterren

Really pleased so far!

Danielle booked me in for loft and cavity wall insulation. She was very polite and helpful as she worked around my availability without issues.

Barney arrived on a Thursday to fit my PIV, ready for the loft insulation team on the Friday. He was very friendly, quick, clean and tidy. He did a really lovely job and made a fuss of my dog which she loved!

Dale came the next day to do my loft insulation and fit window ventilation. He was also very quick and did a great job.

I’m now awaiting my cavity wall insulation at the end of the month, so will edit my review after then.

Really pleased with this company so far!

25 april 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Rebecca,

Thank you so much for your detailed feedback!

We're delighted to hear about your positive experience with Danielle, Barney, and Dale. It's fantastic to know that they were able to accommodate your schedule and provide excellent service.

We appreciate your kind words and look forward to completing the cavity wall insulation for you. Please don't hesitate to reach out if you need any further assistance.

Many thanks and kind regards
Customer Care team

Beoordeeld met 5 van de 5 sterren

Dale from the loft insulation team did…

Dale from the loft insulation team did a great job on my loft and window vents. He was polite, explained everything, very tidy and I was very pleased with the result. A credit to the company.

3 mei 2024
Review zonder uitnodiging
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Antwoord van Carbon Rewind

Dear Gina,

Thank you for sharing your experience!

We're thrilled to hear that Dale from our loft insulation team provided excellent service. It's fantastic to know that he was polite, thorough in his explanations, and left everything tidy.

We truly appreciate your kind words and will make sure to pass on your compliments to Dale.

Many thanks and kind regards
Customer Care team

Beoordeeld met 5 van de 5 sterren

Outstanding service

Carbon Rewind have just fitting solar panels for m elderly mum. And they were brilliant. Professional, hard-working, friendly and reassuring.
Particular thanks to Gentian who was an absolute star.

3 mei 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear John,

Thank you for your wonderful feedback! We're delighted to hear that we could assist with fitting solar panels for your elderly mum.

It's great to know that our team was professional, hard-working, friendly, and reassuring throughout the process.

We'll be sure to pass on your special thanks to Gentian for being an absolute star.
Many thanks and kind regards
Customer Care team


Beoordeeld met 5 van de 5 sterren

Reinstallation of solar panels

Our solar panels were removed and set aside to allow other roof repairs to take place. After the repairs I contacted Carbon Rewind to enquire whether they could reinstall the solar panels. They confirmed they could and provided a convenient date to attend. The team arrived on the day and time expected and carried out the reinstallation smoothly and efficiently. I would like to thank Carbon Rewind for arranging to attend and Gentian plus his team for getting the equipment operational so quickly. Great job!

30 april 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Hi James,

Thank you so much for your review! We're delighted to hear that you had a positive experience with our team and that we could efficiently reinstall your solar panels.

We strive to provide convenient and efficient service, and we're glad we could meet your expectations.

We'll be sure to pass along your thanks to Gentian and the rest of the team. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing Carbon Rewind!

Best regards,
The Carbon Rewind Customer Care Team

Beoordeeld met 5 van de 5 sterren

Ahmet and Mensur

Ahmet and Mensur
Did a great job on the property
Very professional, clean and helpful
Very impressed with the remedial work they carried out

26 april 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear N Mahmood,

Thank you for your kind words! We're delighted to hear that Ahmet and Mensur delivered exceptional service and that you were satisfied with the quality of his work.

We'll make sure to convey your appreciation to Ahmet and Mensur. If you ever need assistance in the future, please don't hesitate to reach out.

Best regards,
The Carbon Rewind Customer Care Team

Beoordeeld met 5 van de 5 sterren

RAM has gone above and beyond my…

RAM has gone above and beyond my expectations to rectify others work.
He has delivered a very competent resolution to what has been a painful experience.
Top marks Ram

25 april 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind


Dear Laura,

Thank you for your kind words! We're delighted to hear that Ram delivered exceptional service and that you were satisfied with the quality of his work. Our Customer Satisfaction Manager is working closely with Steve to ensure your complete satisfaction.

We'll make sure to convey your appreciation to Ram. If you ever need assistance in the future, please don't hesitate to reach out.

Best regards,
The Carbon Rewind Customer Care Team

Beoordeeld met 5 van de 5 sterren

Lew and Danny fitted complete gas…

Lew and Danny fitted complete gas boiler fit working to a high standard.. Super nice GUYS too. Highly recommend.

19 april 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Mark,

Thank you so much for your kind words! We're thrilled to hear that Lew & Danny provided excellent service and that you were pleased with the quality of their work.

We'll be sure to pass along your appreciation to him. If you ever need assistance in the future, don't hesitate to reach out.

Best regards,
Carbon Rewind Customer Care Team

Beoordeeld met 5 van de 5 sterren

Eternally grateful

Just too many people to thank for transforming our house.
We had Barney come out the first day to install the PIV, then Nick and Dale did our loft insulation, then Jon and his colleague did the wall cavity insulation.
I have to say, they were all brilliant, but Shard stands out the most for the 5 + days he was at our house installing the heat pump. Not only is he a diamond geezer, he's also the most professional worker you'd ever come across. The dedication he puts into his labour is exemplary, and Carbon Rewind are very lucky to have him.
Victor came to finish the heat pump off as it was a complex task, and he also did wonders to get it working great.
Finally, Genti and his merry men were excellent with the installation of the solar panels. His team worked flat out to make it work, and my family will be eternally grateful for all you have done to transform our lives.
I can hand on heart recommend Carbon Rewind's dedicated work force as an excellent proposition when it comes to making your house more energy efficient.
God bless you all.

8 april 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Hi Joe,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team members.

We'll be sure to pass along your appreciation to Barney, Nick, Dale, Jon, Shard, Victor, Genti, and the rest of our team.

It's wonderful to hear that our efforts have made a positive impact on your home and your lives. If you ever need anything in the future, please don't hesitate to reach out. Thank you for recommending Carbon Rewind!

Many thanks & kind regards
Customer Care Team Carbon Rewind

Beoordeeld met 3 van de 5 sterren

Vic-Engineer/Plumber

Vic-Engineer/Plumber. After so long without Hot Water & Heating & so many problems since the work started Vic seems like an Angel. He got the system up & running, fixed the main leak that was left during installation & finished off the Lagging inside & out. The two leaks in the bathroom cupboard that where temporary fixed will need more investigation & possibly require work doing as was advised by the Plumber Mihai who was sent by Carbon Rewind on the 26/03/24. Just half a day snagging left for someone & hopefully all will be finished (apart from the cracked ceilings that I am taking advice on at present).

28 maart 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

HI Tony,

Thank you for taking the time to leave multiple reviews.

Our management team is in close contact and we are doing everything possible to assist you to the best of our abilities.

We appreciate your patience and understanding with us on this matter.

Many thanks & kind regards
Carbon Rewind

Beoordeeld met 5 van de 5 sterren

Work at my flat

We can’t thank Barney from carbon rewind enough for his work at my flat ,he was thorough throughout and nothing was too much trouble,very friendly and professional,would highly recommend

12 maart 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Rosaleen,

Thank you for your recommendation. We're delighted to hear about your positive experience with Barney.We greatly value the trust you've placed in our electrician at Carbon Rewind.

Best regards,
Carbon Rewind Customer Care Team

Beoordeeld met 5 van de 5 sterren

A good job by a good electrician.

To date I can only comment on The Carbon Rewind electrician who fitted two eco friendly fans in my bungalow, one in the bathroom and one in the kitchen. Cavity wall insulation and loft insulation to commence at the end of April 2024. The electrician Luke Cooper was friendly, helpful and clearly very experienced. He ensured everything was installed correctly and tested. Luke was also incredibly tidy and removed all boxes and rubbish. Luke is a true professional and I would recommend his workmanship to anyone who required his services.

4 april 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Bob,

Thank you for your feedback. We're delighted to hear about your positive experience with Luke.We greatly value the trust you've placed in our electricians and installers at Carbon Rewind.

Best regards,
Carbon Rewind Customer Care Team

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service, both Mike and Jon were friendly and did excellent work. Highly recommend this company.

5 april 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Izabela,

Thank you for your feedback. We're delighted to hear about your positive experience with Jon & Mike. Your trust in our installers and Carbon Rewind means a lot to us.

Best regards,
Carbon Rewind Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent leaders of installation crew leading by example.

Excellent leaders of installation crew especially Ellis Cormack and radiator installation and control room layout and plumbing especially noteworthy. Very impressive for expected local visitors with my recommendations. Fan/compresssor installation much quieter than anticipated which is excellent both for close neighbours and wildlife (birds).

24 maart 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

Dear Brian,

Thank you for your feedback. We're delighted to hear about your positive experience with our engineer Ellis. Your trust in our installers and Carbon Rewind means a lot to us.

Best regards,
Carbon Rewind

Beoordeeld met 1 van de 5 sterren

A waste of time.


After reluctantly engaging in a conversation with Carbon Rewind following my negative review, it became evident that their willingness to engage does not translate into any meaningful resolution. Despite a lengthy discussion, they adamantly refuse to address the outstanding issues with the job they left incomplete at our property. Moreover, it was uncovered that their claim of being HIES certified on their website was false, as confirmed by HIES themselves. Their TrustMark certification, acquired less than a year ago, now appears questionable at best, especially considering their lack of accountability and integrity. I strongly caution against utilising their services, as my experience suggests they fall short of delivering on their promises and may not uphold the standards they claim to adhere to.

20 maart 2024
Review zonder uitnodiging
Logo Carbon Rewind

Antwoord van Carbon Rewind

HI Adam,

Thank you for taking the time to leave multiple reviews. Our management team is in close contact and we are doing everything possible to assist you to the best of our abilities. We appreciate your patience and understanding with us on this matter.

Many thanks & kind regards
Carbon Rewind

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