Installation was satisfactory. However if you need customer service, forget it! My solar panels were offline for weeks while I got absolutely nowhere trying to get this company out to see what th... Toon meer
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Excellent service by Dale, Ron and the electrician who all worked really well together making the whole service streamlined and efficient. What a great team. They explained everything at every stage,... Toon meer
Bedrijf heeft geantwoord
Meti & Mensur were absolutely AMAZING!! They were soooo professional, kind and extremely respectful with our property. God bless you both. I will definitely recommend using them again.
Liam and Lee, sparky and roofer, done a marvelous job.Efficient, Professional and all round nice guys. They explained everything in layman's terms making it easy to understand how PV system works and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Installers of energy efficiency measures including heating, insulation and renewables in homes across the UK.
Contactgegevens
2 Rhodes Way, WD24 4YW, Watford, Verenigd Koninkrijk
- 01923801801
- info@carbonrewind.com
- carbonrewind.com
3,8
Goed
341 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent service
Ricki and Owen were very quick, polite and efficient. Explained everything to me.
4 juli 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Faye,
Thank you for your wonderful feedback! We're pleased to hear that Ricki and Owen were quick, polite, and efficient, and that they explained everything clearly. If you need any further assistance, please feel free to reach out.
Many thanks & kind regards
Customer Care Team
Trickle vents fitted review
The guys were very friendly and polite and explained exactly what they would be doing . Great job done
3 juli 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Nicola,
Thank you so much for your kind words! We're delighted to hear that our team was friendly, polite, and clear in their explanations. We're glad you're happy with the job done. If you need any further assistance, please don't hesitate to reach out.
Many thanks & kind regards
Customer Care Team
Dale and Ron where both very polite
Dale and Ron where both very polite, they took extra care in our home and ensured at all times that we were happy with all works to be completed before they started.
Their respect for our home was greatly appreciated.
If I could score them 10 out of 10
I would but for now is 5 out of 5.
Well done lads
2 juli 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Alex,
Thank you so much for your kind words and perfect score!
We're delighted to hear that Dale and Ron provided such excellent service, taking extra care to ensure you were satisfied with the work before starting.
We'll be sure to pass on your compliments to them. If you need anything else, please don't hesitate to reach out.
Many thanks & Kind regards
Customer Care Team
Thank you for a fantastic job and…
Thank you for a fantastic job and excellent customer service.
Gelu is professional, helpful, and knowledgeable
Highly recommended!!!
Thank you , Carbon Rewind
1 juli 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Raluca,
Thank you for your kind words! We're thrilled to hear about your positive experience with Gelu and our team. Your recommendation means a lot to us.
Many thanks and kind regards
Customer Care Team
Dale and Ron have done a fantastic job…
Dale and Ron have done a fantastic job in doing our loft installation. Clean and tidy would highly recommend! Lovely meeting you guys 🙂
1 juli 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Sharon,
Thank you for your wonderful review! We're thrilled to hear that Dale and Ron did a fantastic job with your loft installation. Your recommendation means a lot to us. It was lovely meeting you as well! 😊
Many thanks & kind regards
Customer Care Team
Thank you Carbon Rewind team
Dale, Ron, and Rob (electrical engineer - apologies if I have your name wrong). Thank you. Everything was explained as you installed. All questions answered. Flat left tidy.
26 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Customer,
Thank you for your review!
We are thrilled to hear about your positive experience with our team. Dale, Ron, and Rob. It's great to know that everything was explained clearly, all your questions were answered, and the flat was left tidy.
Thank you for choosing Carbon Rewind!
Many thanks and kind regards,
Customer Care Team
Excellent
Had A PIV installed in connection with a grant received for loft installation. Electrician Ben was excellent. Very polite and professional, he fully explained the options to me before he commenced work. Highly recommend.
20 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Graham,
Thank you so much for your excellent review! We're thrilled to hear that you had a positive experience with the PIV installation and that Ben provided outstanding service.
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
Many thanks and kind regards,
Customer Care Team
My experience with Carbon Rewind is…
My experience with Carbon Rewind is 5⭐️for the Heat Pump Engineers Craig and Luke who have in 5 days worked extremely hard to fit a whole new heating system. Polite, skilled gentlemen who worked in a neat tidy way keeping any disruption to a minimum .
Thank you
21 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Marie,
Thank you so much for your wonderful review! We're thrilled to hear that you had a 5-star experience with our Heat Pump Engineers, Craig and Luke. It's fantastic to know that their hard work, politeness, and skilled workmanship left such a positive impression.
Your satisfaction is our top priority, and your feedback is greatly appreciated.
Many thanks and kind regards,
Customer Care Team
Luke Cooper Extractor Fan Install
Luke Cooper installed dmev extractor fans in my kitchen and bathroom.
He did an amazing job. I highly recommend him at the carbon rewind team
18 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
HI Alexandra,
Thank you for your positive review! We're delighted to hear that Luke Cooper did an amazing job installing the extractor fans in your kitchen and bathroom.
Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Luke and the entire Carbon Rewind team.
Many thanks and kind regards,
Customer Care Team
Delighted!
My journey had been a long and arduous one before Carbon Rewind got involved and it wasn't plain sailing then, but they sent the crack team in Ram & Tony to install my room in roof insulation (& trickle vents). They were courteous, very hard working and went above and beyond to make sure I was satisfied. Satisfied? I was delighted! Austin then fitted my Mdev vents, night storage and panel heaters. It wasn't a straight forward install, but he was also courteous and conscious of making sure I was happy. This work has been life changing for me and I am very grateful.
14 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Angela,
Thank you for sharing your experience! We're thrilled to hear that Ram, Tony, and Austin made such a positive impact on your journey with Carbon Rewind.
We're delighted to have been able to provide life-changing improvements to your home. Your kind words will be passed along to the team.
Many thanks and kind regards,
Customer Care Team
Excellent service
Excellent service, insulation is amazing and the boiler fitting from Ellis Cormack is of the highest quality and he traveled long distances out of his way to help, overall a great experience.
25 maart 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Kurt,
Thank you so much for your wonderful feedback! We are thrilled to hear that you are pleased with the insulation and boiler fitting.
Ellis's dedication and willingness to go the extra mile are truly commendable, and we are glad it made your experience a great one.
Many thanks and kind regards,
Customer Care Team
Dale and Ron
Dale and Ron, who came out to me today, were very friendly, professional and did a great job super quick. Very impressed!!
12 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Lee,
Thank you for your kind words! We're thrilled to hear that Dale and Ron made such a positive impression. Your feedback means a lot to us, and we'll be sure to pass on your compliments to them.
Many thanks and kind regards,
Customer Care Team
Thanks Luke !
Luke C came to connect my air flow pump thingy, on a Sunday ! He made sure all electrics were installed for the start up on Monday, great work & a lovely guy. Thanks Luke !!
9 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
HI Ali,
Thank you for your review!
We're thrilled to hear that Luke provided excellent service and ensured everything was ready for your airflow pump startup. We appreciate your kind words and will pass them along to Luke.
Many thanks and kind regards
Customer Care Team
Dale and Ron were again so helpful and…
Dale and Ron were again so helpful and obliging when they returned to finish the job
8 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Nick
Thank you for your kind review! We are delighted to hear that Dale and Ron were helpful and obliging when they returned to finish the job. Your satisfaction is very important to us, and we appreciate your feedback.
If you need any further assistance, please don't hesitate to contact us.
Many thanks and kind regards
Customer Care Team
Loft insulation and window vents done…
Loft insulation and window vents done efficiently and effectively by Lewis and Will. Explained what I needed to know and answered my questions professionally and thoroughly. very happy with the company so far, will post furrther reviews on completion of heat source air pump installation including boiler and radiators, and solar panel installation.
7 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear David,
Thank you for your feedback! We’re thrilled to hear that Lewis and Will efficiently and effectively completed the loft insulation and window vents, and that they provided clear and professional answers to your questions.
We’re delighted that you’re happy with our company so far and look forward to continuing to serve you with the heat source air pump installation, boiler, radiators, and solar panels. We appreciate your support and look forward to your further reviews upon completion.
Many thanks and kind regards
Customer Care Team
This should be a zero star review
Carbon Rewind gets one star from me, as it's not possible to add a review with anything lower.
This shoddy company installed six storage heaters for me by way of a grant. They sent unqualified electricians and rushed the work in a day despite being paid enough under the grant for 7 days.
The work was not only poor, it was dangerous. Since the installation was carried out, I've had to call them out numerous times. So far, we've nearly had a fire, two heaters have had to be completely replaced.
Today, a Dimplex engineer has been out to fix another problem. He was horrified by what has been found. The result is that I will most likely have to get all heaters re-installed so that they continue to work and are safe to use.
If you are having work carried out under a grant and these cowboys are assigned to the job, I strongly advise you decline the work and request a competent contractor. Ask to see evidence that those attending actually know what they are doing and are qualified.
Further to your comments - yes, you are absolutely right. This does need to be put right at your expense. But you've had ample time and opportunity to rectify the issues and you've failed to do that. We now need to involve a qualified Dimplex engineer to review the situation and put things right. I simply will not allow another unqualified Carbon Rewind person into my home and cause more damage.
1 december 2023
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Stephen,
Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you've faced with the installation of your storage heaters.
Your feedback is extremely important to us, and we take these concerns very seriously.
We apologise for any inconvenience and safety concerns you have experienced. This is not the standard of service we strive to provide. We are committed to ensuring all work is carried out by qualified professionals and to the highest safety standards.
Please allow us to address this matter urgently. We would appreciate the opportunity to make things right by arranging for a thorough inspection and rectifying any issues at no additional cost to you.
Our customer care team will reach out to you immediately to discuss the next steps.Thank you for bringing this to our attention. We are committed to resolving this to your satisfaction.
Many thanks and kind regards
Customer Care Team
Amazing
Dale and Ron were wonderful very quick and very tidy as they did the work around the house. And they did an 8 hour round trip to do the job still had a smile on their face! Honestly couldn't recommend carbon rewind or the dynamic duo enough! Thank you so much!
3 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear J Alinson,
Thank you for sharing your experience! We're delighted to hear that Dale and Ron provided excellent service, even after such a long journey.
We'll make sure to pass along your praise to the "dynamic duo."
Thank you for choosing Carbon Rewind and for your high recommendation!
Many thanks and kind regards
Customer Care Team
Thanks to Lewis & Will re. Loft insulation/trickle vents
Had to mention Lewis and Will that did my loft insulation and trickle vents on the windows. Brilliant, nice and easy going lads did a great job. Informative, good chat and all done nice and tidy no mess no issues. Both Lewis and Will were quick and efficient. Thanks lads.
3 juni 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Bilal,
Thank you so much for your kind words! We're thrilled to hear that Lewis and Will did such a fantastic job with your loft insulation and trickle vents.
We'll be sure to pass on your compliments to them. Thanks again for choosing our services!
Many thanks and kind regards
Customer Care Team
Alison logistics operative review
Alison rang me today whilst I was at work, I missed the call but she text asking me to ring back which was helpful. I rang her on my lunch break and was not aware the solar panels were due to be delivered today, she asked if she could drop them off this afternoon but I told her I was at work and would be home at 5:15pm. She said she was happy to deliver them then which was really helpful, she was really friendly and she was in and out within 15 minutes
30 mei 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Dear Holly,
Thank you so much for your feedback!
We're thrilled to hear that Alison was able to accommodate your schedule and deliver the solar panels at a convenient time for you. We strive to provide flexible and friendly service, and it's wonderful to know Alison made your experience a positive one. If you need any further assistance, please don't hesitate to reach out.
Many thanks and kind regards
Customer Care Team
Really lovely people
Lovely men, did a fantastic job explained everything to us. Thank you
22 mei 2024
Review zonder uitnodiging
Antwoord van Carbon Rewind
Hi Danielle,
Thank you for your kind words! We're delighted to hear that the team did a fantastic job and took the time to explain everything to you. Your appreciation means a lot to us, and we'll be sure to share your feedback with them.
Many thanks and kind regards
Customer Care Team
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