Carbon Rewind Reviews 

Luke from Carbon rewind was so lovely today, very accommodating and kind. Very efficient, tidy, work with a friendly smile.

Matthew and Scott was fantastic from the start even though the install was cancelled they refitted my bathroom ceiling plastered to a high stsnand and left the job spotless couldn't thank them enough for there professionalism.

Great job Luke…well explained and professionally underaken. Very tidy worker!

We had solar panels fitted from carbon rewind and the electrician, Luke Cooper did a first rate job. Everything was fitted safely, with minimal disruption to our household. Luke was very well mannered and professional even when dealing with unexpected technical issues.

In August 2022 through Solar Together Buckinghamshire, I purchased a battery and inverter to be added to my existing solar panels. Carbon Rewind was the assigned contractor. After some nudging, the battery and Solis inverter were fitted on 12 December 2022. However, they did not work correctly until May 2023, 5.5 months later, after 7 visits from 3 different electricians lasting 2-6 hours and not always as arranged, my solar panels being disconnected for 2 weeks, a broken diverter to my hot water system which had to be replaced with a totally different model, and well over 100 emails between me and Carbon Rewind. I am left with a system that now requires 2 Apps to monitor that it is working, which were never explained to me, and which is not what I expected or wanted!
6 months later, in November 2023, an alarm indicated a faulty cable, and a Carbon Rewind electrician came to replace it. I found out 4 months later that from the day of that visit the battery had been reset to remain at 80% charge, which meant I got little electricity from the battery, and it was drawing energy from the grid to keep at that charge through the winter months. Carbon Rewind refused to accept any responsibility for this and sent me a false report supposedly from the electrician, who I heard had left the company some months earlier. Fortunately, Solis, the manufacturer of the inverter, was very helpful in explaining how to monitor and interpret the data, and generously compensated me for some of my extra energy costs over the 4 months.
Although the electricians who attended were pleasant and tried to help, Carbon Rewind did not understand the system that they were installing, their electricians were not trained, they were often patronising to me, the directors did not answer my personal letters to them, and they did not acknowledge or comply with the Consumer Rights Act 2015. This is not the way a reputable company behaves; do not use them.

Most unpleasant experience. Wonderful if you have no issues. However, if you do then you'd find them dishonest operaters with ZERO customer service. They installed my solar panel system but once payments were made they have ignored every attempt to get any reply to questions / issues or attend to unsatisfactory work. No one takes responsibility should you get to speak to them, often phones go unattended or they drop the line. They always have a list of excuses. Bunch of cowboys - I can't understand why Watford Council made contract with them. Stay away form Carbon rewind, there are many other customer friendly suppliers.

The guys who visit have all been brilliant so far, really communicative and good people who clearly know their trade. Special mentions for Dale and Ron the loft insulation guys, Frankie the delivery fella, and Austin the sparky.

Dale and Ron installed our loft insulation and window vents in a quick an efficient way. We are very pleased with the work done.

From start to finish I was kept informed as to the whole process of the installation of solar panels, heat pump, cylinder and radiators etc to our house.
Everyone involved was hard working, dedicated and professional, so a huge thank you to you all, and especially Rob, who was exceptional throughout.

Nick and Dale were extremely hard working and are a credit to your company.
Many thanks Keith and Lisa Pearman.

All the men who came and did all the work’were extremely nice and they all cleaned up and kept everything tidy’work was efficient and support afterwards was excellent .

Ellis has been working in fitting the heat pump and changing the plumbing, he is such a nice Guy and has done a brilliant job. Nothing was to much trouble, he cleaned up after each day. Thank you Ellis it was a pleasure to have you working in our house.
I think y
My wife would like to adopted him.

I’m only at the survey stage
I live in Cornwall and I was so impressed with David. He spent three hours at my home and was so professional and helpful. What a lovely man. He clearly enjoyed his job, he was thorough, helpful and polite. He answered all my queries and put me at ease.
Carbon Rewind you have an excellent employee in David.

We have had to have a lot of work done in our home. We came across problem after problem. With our Electric, but after worryingly being told we couldn't go any further until we had sorted out our electrics ourselves, along came electrician Luke Cooper and went over and above to make our electrics safe so we can now have outstanding works finished at last. Thank you so much Luke.

We have just had air source heat pump installed, Jason and Stan was here for a week installing pump and radiators, great guys very prefesional and tidy, great asset to the company

I am currently having a lot of work being done by Carbon Rewind. I would like to highly recommend their Electrician Luke Cooper. He has been punctual, professional and reassuring with explaining the work he is doing and what needs to be done by him and others. The details he gives are easy to understand no jargon. Always clears up afterwards.

Ram and Tony has done an excellent work on the roof extension, very friendly and nice people, highly recommended.

Ricki and Jude fitted our Solar Panels in a jiffy, no hassle, no mess a cracking job. These are the type of employees a boss wants. Thank you guys.

Recently we were lucky enough to have solar panels and new high efficiency storage heaters fitted by Carbon Rewind funded through a green scheme with Ovo energy. From beginning to end the whole process was painless, quick and done to a very high standard, All in all we were very impressed with the professionalism and quality of the work done and would recommend Carbon Rewind to anyone looking for green heating and energy installations in the south west.

For a more detailed account of our experience please read on;

At the start of the process, the surveyor was polite, professional, and thorough. He explained his recommendations clearly, carefully, and laid out a timeline, which was adhered to. The logistics lady informed us in advance of her arrival and was willing to handle the storage of heavy equipment in our garage by herself, I virtually had to insist on helping. She managed everything with a positive attitude and was a pleasure to deal with. The scaffolding company kept us updated on their start and finish times through texts and calls. The roofers / panel installers were punctual, arriving at the break of day, and remained friendly and professional throughout the process.

Lastly, the electrician, Mike, was Awesome. He explained everything he was doing and answered all our questions. He did an excellent job minimising the wiring required, neatly hiding all wires and placing all equipment in the ideal location. He communicated our questions and requests to the head office and relayed their responses promptly. He installed the inverter exactly where we wanted and double-checked all equipment to ensure it was working correctly, even contacting the inverter manufacturer to resolve a minor error code issue. He also reconfigured a few circuits for the storage heaters and set up a timer device for our hot water system, giving us more control over our immersion tank and heating—really convenient!
Unfortunately, a few small electric panel heaters upstairs could not be installed due to a quirk in the existing wiring, but Mike explained the reasons clearly and provided advice on possible solutions. Mike was a real pro.

One small inconvenience was the scaffolding had to stay up for a week despite most of the work being done in the first few days, though I understand that is probably because scaffolders have a set minimum period, Also we would've liked to have kept the 3 small panel heaters supplied despite them not being fitted as I would've fitted them in a relatives house, but alas they had to be repurposed for another job elsewhere in the future, which is understandable.

The only things that could've been improved upon is that we would've liked a little more input from head office on the available equipment options and clarification on exactly what the grant would cover. We would've loved to have had one or two extra panels and a battery system fitted with a higher spec hybrid inverter for a slightly more advanced solar PV set up, but I expect that we were given the highest level / amount of equipment that the money available could buy. I'm sure If we were fully paying customers we would have been given much more choice and scope in terms of our options.

All in all I can't fault the level of service we received, It feels good to know you're doing your bit to help the environment and saving some cash at the same time. Kermit the frog once said 'it ain't easy being green' well with Carbon Rewind it appears it's pretty easy after all.

Thanks for everything,

L&L Fox

Jon from carbon rewind came to do my cavity wall installation.
He did a really efficient job.
He cleaned up really well after himself, and payed attention to detail.
Thank you.