Very poor dealership. Offered me an insulting low-ball part-ex price for my Renault car because they didn't really want it. Were only interested in profits and not doing a good deal. I decided to not... Toon meer
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Lees wat reviewers zeggen
If you want problems buy from here, worst decision i ever made buying a car from this business i spent 12k cash and i have spent nearly 3k on repairs and the car is still not right, the warranty we wa... Toon meer
Surprised with some of the negativity on her … I purchased a Nissan qashqai last September and have not had one issue with … saw it online on the Friday , test drove it Saturday , picked it up on the... Toon meer
Awful experience with this 'dealer'. Anyone looking to buy a car from carcart please take a professional with you to check over. The stock may look clean and up to scratch but in my case was hiding a... Toon meer
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150 reviews
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NEVER EVER USE THIS DEALERSHIP!
NEVER EVER USE THIS DEALERSHIP!
brought a car after being told it had been inspected and serviced and so on. Within a few days of buying it, very loud noise and smell. Car had no cat and a oil leak. Rang carcart numerous times and wasn't interested. Since then the high drive has broken in the car, parking sensors have gone, alternators gone, needed a service a couple of days after I brought it. MOT wasn't done properly was a dodgy one due to the tyres being illegal when brought.Turbo was also leaking and no undertray when brought and now the head unit has gone. Had this car a year and spent over £4000 on repairs and carcart werent interested whatsoever. DODGY DEALERSHIP SELLING DODGY CARS. Currently investigating under small claims and consumer law.
28 januari 2024
Review zonder uitnodiging
Antwoord van Carcart
Hi Kayleigh, we are sorry to see you have so many issues with the vehicle and would be great full if you could let us know which vehicle this is as we have no records of your name or of this complaint
support@carcart.co.uk
Kia sportage 2016
I purchased a car from CARCART. I was told my car had a 21point AA inspection The next day I noticed the air conditioning wasn't working also the steering was out of alignment, if it had had a AA inspection these faults would of been picked up. I phoned the garage to notify of this but failed to answer my calls and ignored messages left.
Then within the 3 month warranty of the car I broke down on the m6 due to clutch failing which turned out was the slave cylinder leaking and also the thermostat housing had failed and no water in the engine.
Total price of repair is £1384.00 warrant only paying £340 garage are not interested and basically said its wear and tear.
I WILL NEVER BUY FROM CARCART AGAIN CAR IS NOT FIT FOR PURPOSE
6 oktober 2023
Review zonder uitnodiging
Antwoord van Carcart
Hi Mrs Scobbie,
Thank you for taking the time to share your experience.
We are truly sorry you've had trouble with the car you purchased from us. As we hope you'll appreciate, cars are complex pieces of machinery and there are components, such as the clutch which may wear through time and use.
We note that at the point of raising the issue with us, you've had the vehicle for 3 months and had travelled for nearly 8000 miles. Taking into account this level of use, it's not unexpected that some components may need replacing sooner rather than later. We've spoken with you on several occasions, both by phone and email to try and resolve this issue and assisted you in submitting the warranty claim. Again, we are sorry to hear you were disappointed by your experience and wish you all the best going forward.
Kind regards,
Marta - Customer Service Advisor
Great experience
The pre-sales was smooth and simple (used financing options). The site is details and helpful in walking you through the process.
Contact from the sales team was prompt and efficient once the credit was cleared and with a friendly manner too! Collect dates were booked to suite me and nothing superfluous.
On site collection was pleasant, the yard is tidy and the sales office clean and inviting.
The vehicle was as described and prepared for collection. The sales rep was knowledgeable about the specific vehicle and happy to engage on it as the paperwork was completed.
Overall a brilliant experience and well worth my time!!
16 september 2023
Review zonder uitnodiging
Antwoord van Carcart
Hi Scott, thank you for your review. I'm really glad to hear you've had a positive experience buying a car from us. We wish you all the best with your new purchase & we hope to see you again in the future!
Kind regards,
Marta - Customer Service Advisor
Very professional, friendly and helpful.
First of all office was easy to get to. It’s airy and clean, friendly professional staff. Cars are clean and in great condition. Everything fine swiftly. Felt comfortable.
8 september 2023
Review zonder uitnodiging
Antwoord van Carcart
Thank you for the great review and we are glad that you had such a great experience and wish you all the best with your new car.
Great customer service
Great customer service, very helpful, many thanks.
8 september 2023
Review zonder uitnodiging
Antwoord van Carcart
Thank you for your review and feedback.
Excellent service
Jordan left us to walk around the cars at our own leisure which was a much nicer experience than at other places. Cars were reasonably priced and we paid and picked one up the same day. Excellent service!
28 augustus 2023
Review zonder uitnodiging
Antwoord van Carcart
Thank you for the great feedback, we are glad you had such a pleasurable journey with us and we wish you all the best in your new car.
Great experience
Great experience. Lovely car and Jordan was really helpful. Will certainly get next car from here!
27 augustus 2023
Review zonder uitnodiging
Antwoord van Carcart
Great to hear your kind words and glad to hear our sales team provided such a great experience.
Excellent service
Right car at the right price, very helpful staff. Would definitely use again!
22 augustus 2023
Review zonder uitnodiging
Antwoord van Carcart
Thank you for your review and we hope to to see you once again in the future.
We picked our new car up today
We picked our new car up today
Jordan is a delight to deal with
We couldn’t be happier
Would recommend Carcart
19 augustus 2023
Review zonder uitnodiging
Antwoord van Carcart
Thank you for the review and kind works, we are glad to know you would speak such highly of your experience to others.
great service
great service and delivered the car on time. thank you so much
16 augustus 2023
Review zonder uitnodiging
Antwoord van Carcart
We are glad to hear we lived up to expectations and appreciate your great feedback.
Hi all i just purchase a car from this…
Hi all i just purchase a car from this company and the staff are very welcoming very helpful and know and have all the information you need about the products.
I just can say that you can buy with confidence feom them.
Thanks CarCarts
15 augustus 2023
Review zonder uitnodiging
Got there wasn't greeted
Got there wasn't greeted, I had to go in the office to get the keys and show my licence
6 augustus 2023
Review zonder uitnodiging
Nice and easy and quickly I’m so…
Nice and easy and quickly I’m so happy with the car.
7 augustus 2023
Review zonder uitnodiging
Jordan was a pleasure to work with
2 augustus 2023
Review zonder uitnodiging
Great
Very nice car at a reasonable price and very efficient, polite and helpful.
29 juli 2023
Review zonder uitnodiging
I purchased a car from Carcart
I purchased a car from Carcart. Very easy and pleasant transaction. Car was ready for me the same day that I test drove it. Great customer service.
29 juli 2023
Review zonder uitnodiging
Jordan was very helpful
Jordan was very helpful, pleasant experience over all, thanks
27 juli 2023
Review zonder uitnodiging
Had a few problems with my Peugeot 3008…
Had a few problems with my Peugeot 3008 even problems out of Carcart’s three month warranty but what can I say Dan and his team have come up trumps every time they for me have excelled any warranty/service even to the point of taking me home and bringing the car back after repair thanks guys/girls you are no one sorry for the crappy Peugeot
26 juli 2023
Review zonder uitnodiging
The car was delivered as promised on…
The car was delivered as promised on time arranged all paperwork completed no hassle polite driver we even got a courtesy call later in the day asking if everything was ok with the car
Thanks from Janet Hunter
14 juli 2023
Review zonder uitnodiging
Very friendly and helpful also very…
Very friendly and helpful also very professional all the step of the way would definitely recommend for anyone wanting to buy a new car.
13 juli 2023
Review zonder uitnodiging
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