After buying a second hand van with a handler protect warranty it quickly needed repair. At first I thought it was going to be a headache to sort out. I'm very pleased too say that I was completely wr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After having a nightmare with the seller of my car , I called Handler Protect and after an initial anxious call from myself they have been amazing . Jimmy listened was very sympathetic and supportive.... Toon meer
Bedrijf heeft geantwoord
When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent. When I needed to make a claim, it was approv... Toon meer
Bedrijf heeft geantwoord
Give a ridiculously short 30 day period from initiation of claim to have the job completed. Factoring photographs, requested mechanic reports, ordering parts and fitting means this is unlikely to be a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Contactgegevens
PO Box 1631, GU22 2XL, Woking, Verenigd Koninkrijk
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4,2
Goed
2K reviews
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Reageert doorgaans binnen 1 week
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Excellent service
Excellent service. Very professional, dealt with my claim very quickly. Would highly recommend
8 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Julie,
Thank you for taking the time to share your feedback. We’re delighted to hear that your repair request was handled quickly and professionally.
We really appreciate your recommendation.
Best regards,
Händler Protect
Claim was originally declined but…..
Claim was originally declined but was eventually settled once I discussed the claim with the car dealership.
6 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Dave Abbiss,
Thank you for your feedback. We’re pleased to hear that the matter was ultimately resolved and settled following discussions with the dealership.
Best regards,
Händler Protect
Very nice pupil’s and helpful and…
Very nice pupil’s and helpful and experienced on the subject about car’s spoken to mr roe the manager his very polite and respectful thanks to all.
6 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Sebat Yildirim,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the team helpful and knowledgeable, and that Cian Roe was polite and respectful throughout your experience.
We’ll be sure to pass your kind comments on to him and the wider team.
Best regards,
Händler Protect
Costumer Assistant was so kind
Costumer Assistant was so kind, he handled the negotiation quick and easy, keep up the good work Sir, 5 star for you🙂
6 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Luis Flores,
Thank you for your feedback. We’re delighted to hear that the matter was handled quickly and smoothly and that you received helpful support throughout.
We really appreciate your kind comments.
Best regards,
Händler Protect
outstandingly helpful and simple to deal with
After buying a second hand van with a handler protect warranty it quickly needed repair. At first I thought it was going to be a headache to sort out. I'm very pleased too say that I was completely wrong. Cian and colleagues have been incredibly helpful and friendly, making the whole process easier and more pleasant than I'd ever have imagined. I couldn't recommend them more. Thanks a lot Cian
4 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Simon Dale,
Thank you for taking the time to share your experience. We’re delighted to hear that Cian and the team were able to make the process straightforward and reassuring for you. It’s great to know the support you received exceeded your expectations.
We’ll be sure to pass your kind comments on to Cian and the repairs team. We really appreciate your recommendation.
Best regards,
Händler Protect
Fantastic customer service cian was…
Fantastic customer service cian was very helpful and very quick and easy to deal with and the warranty is definitely worth it
5 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Nathan Wright,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was helpful and made the process quick and straightforward for you.
It’s great to know you found the repair plan worthwhile. We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
Wouldn’t approve a broken duel mass…
Wouldn’t approve a broken duel mass flywheel on a van purchased 2 months ago. The chap on the phone couldn’t wait to hang up the call and wasn’t interested. Sent a link and just said fill that out.
29 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi O. Chaplin,
We’re sorry to hear that you feel this way.
Repair requests are assessed in line with the terms and conditions of the repair plan and supporting information provided by the diagnosing garage.
We’re also disappointed to read your comments regarding your interaction with our team, as this is not the level of service we aim to provide. We can also confirm that we have been liaising with the selling dealership in an effort to try and assist further with the matter.
Best regards,
Händler Protect
Jesus can anyone recommend an actual…
Jesus can anyone recommend an actual reputable warranty company? Seems like this lot are rogues too, thank god for Trustpilot.
2 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Kevin Witter,
We’re sorry to hear that you feel this way.
We have requested your details so we can look into this for you, however we have not received enough information to locate any repair plan or review the situation you are referring to.
If you do have a Händler Protect repair plan, please contact our repairs department with your vehicle registration or repair plan number and we will be happy to investigate this further.
Best regards,
Händler Protect
Called up and spoke to Jimmy
Called up and spoke to Jimmy, he informed me about parts of my policy that i didn’t understand previously and is taking my call with care, thank you!
1 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Louis Dawson,
Thank you for taking the time to share your feedback. We’re delighted to hear that Jimmy was able to explain your repair plan clearly and assist you with care and professionalism.
We’ll be sure to pass your kind comments on to him and the team.
Best regards,
Händler Protect
Excellent service from handler protect
Excellent service from handler protect, gave them a quote for my repairs and in 24 hours they got back to me👍🏻
1 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Callum Lee,
Thank you for taking the time to share your feedback. We’re delighted to hear that the process was straightforward and that the repairs team were able to respond to your quotation so quickly.
We really appreciate your kind comments.
Best regards,
Händler Protect
After speaking to Cian today he was…
After speaking to Cian today he was very understanding of my situation with my recently purchased car problem and hopefully my claims going to be resolved early next week which is a relief.
1 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Jo,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was understanding and supportive regarding the issue with your vehicle. We hope to have the matter resolved for you as quickly as possible.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
Jimmy is the best
After having a nightmare with the seller of my car , I called Handler Protect and after an initial anxious call from myself they have been amazing . Jimmy listened was very sympathetic and supportive. He is a great asset to the company. Thank you so much Jimmy for making everything seamless and for being understanding x
1 mei 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Nicole Richards,
Thank you for taking the time to share your experience. We’re delighted to hear that Jimmy was able to support and reassure you during what sounds like a stressful situation. It’s great to know he helped make the process seamless and straightforward for you.
We’ll be sure to pass your kind comments on to him and the team.
Best regards,
Händler Protect
Cian was really helpful on the phone
Cian was really helpful on the phone. Explained the full process as this was my first time using the warranty
29 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Vincent,
Thank you for your feedback. We’re delighted to hear that Cian was able to explain the process clearly and help guide you through your first experience using the repair plan.
We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Excellent service from Cian Roe- thanks…
Excellent service from Cian Roe- thanks for your help!
28 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Disha Haria,
Thank you for your feedback. We’re delighted to hear that Cian was able to assist you.
We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Had a great and real helpful chat with…
Had a great and real helpful chat with Cian Roe he went above and beyond to help and covered the expenses for my repair so grateful and recommend very strongly great service absolutely stress free Ty Cian
27 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Vectradill,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to support you and go above and beyond to help resolve your repair request. It’s great to know the process was stress free.
We’ll be sure to pass your kind comments on to Cian and the repairs team. We really appreciate your recommendation.
Best regards,
Händler Protect
I am writing this to warn anyone…
I am writing this to warn anyone considering a car from a dealer using Händler Protect. This is not a real warranty; it is a "discretionary" service, which is essentially a legal loophole they use to reject every claim possible.
I experienced a major mechanical failure with my flywheel that left my car undriveable. Despite following their procedures to the letter, providing a full service history, and a diagnostic report from a VAT-registered garage, they rejected my claim.
When I appealed their decision, they simply doubled down on their excuses. They hide behind "wear and tear" or "pre-existing conditions" for parts that have clearly and suddenly failed. Their business model seems to be based on taking your money and then finding any semantic reason to avoid paying out when you actually need help.
They claim to provide "fair and equitable" resolutions, but my experience has been the exact opposite. They are obstructive, slow to respond, and completely unhelpful once you are off the road. They even expect you to pay for major diagnotic work with no guarantee that they will approve your claim, making a claim even more expensive.
If a dealer offers you this warranty, either ask for a discount on the car and buy your own reputable insurance-backed warranty elsewhere, or walk away. I am now taking my case to the Motor Ombudsman and the Small Claims Court.
Zero stars if I could. You have been warned.
27.4.26 - Noone has tried to contact me - this is a lie.
22 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi SA,
We’re sorry to hear that you feel this way.
Repair requests are assessed in line with the terms and conditions of the repair plan, including consideration of the reported fault, supporting documentation and the condition, age and mileage of the vehicle.
We can see that Cian from our repairs team has tried to contact you to discuss the matter further. If you are able to return the call, he will be happy to go through this with you in more detail.
Best regards,
Händler Protect
Jimmy was really helpful
Jimmy was really helpful, understanding, efficient and explained everything well.
23 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Miriam Shipley,
Thank you for your feedback. We’re delighted to hear that Jimmy was helpful, understanding and able to explain everything clearly while handling your repair request efficiently.
We’ll be sure to pass your kind comments on to him and the team.
Best regards,
Händler Protect
Warranty call back with Cian Roe
we got a call back today to discuss our appeal. And we had a very helpful advisor talk with us about the decision and how he could help us with our appeal to get our car fixed. Cian Roe was very very helpful. Went through our entire situation with us and explained everything that he could and helped us understand what we could do with our car and getting it fixed. he was very patient and kind and his service was very enthusiastic and helped us so much. Big thank you to him.
23 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Cal,
Thank you for taking the time to share your experience. We’re delighted to hear that Cian was able to support you with your appeal and explain everything clearly. It’s great to know his patience and approach made a positive difference during what can be a stressful situation.
We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
I like the way CIAN reached out to help…
I like the way CIAN reached out to help sort out issues despite the initial roadblocks
22 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Jane,
Thank you for your feedback. We’re pleased to hear that Cian was able to reach out and help work through the initial issues.
We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Fast, Reliable Cover That Truly Delivers
When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent.
When I needed to make a claim, it was approved within 48 hours—far quicker than I ever imagined. The whole process was smooth and stress-free, and it gave me real peace of mind.
Overall, Handler Protect has been reliable, fast, and easy to deal with. Definitely a great addition when buying a used car.
15 april 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Manesh Vaidyan,
Thank you for taking the time to share your experience. We’re delighted to hear that your repair request was handled quickly and that the process was smooth and stress-free.
It’s great to know the cover provided peace of mind and exceeded your expectations. We really appreciate your kind comments.
Best regards,
Händler Protect
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