Händler Protect Reviews 2.107

the company was really good to deal with and including jimmy who i spoke to on the phone, he was a great help

I would like applaud Cian Roe for his excellent customer service care, answered my question brilliantly and made fully sure that I understood and got the service I needed. I would fully recommend to speak with Cian,he is a individual who knows what he is talking about and puts customer care at the heart of the discussion

Jimmy has been super helpful with my recent claim. He explained everything really clearly and make the process much less stressful. Thanks you.

Jimmy was great help 👍

Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He was sympathetic to our issue, was clear in how he might help to progress the claim and honoured what he said he would do. I'm pleased to say the repair was approved and we are now a satisfied customer. Thanks Cian for your help and restoring our faith.

As a car dealer I had problem dealing with customer claims that left me frustrated.

After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.

It's been a very rewarding experience since I signed up with them and I have enjoyed extra peace of mind as they bridged the gap between me and my customers to cover cost of repair if the need arises.

I recommend them 100%

Hi Cian

Thank you so much for your call this afternoon it was an absolute pleasure talking to you in connection to my claim.

You explained everything to me in a very accurate way and very polite, I can say you were very professional

I look forward to hearing the outcome of my claim

Many Thanks

Brian Barnes

My experience of Handler Protect has been excellent. The information provided about the policy and the claims process itself is clear and straightforward; and the customer service is responsive and efficient. I received clear guidance on what I needed to do to make a claim and the process was easy to enact. Cian handled my claim quickly, efficiently and effectively - thank you, I would highly recommend.

Cian was helpful with guiding me through making a claim & polite on the phone.

Exactly the same as previous customer:
This begins with the car going in limp mode, so I take it to the garage where the car is serviced annually and has been diagnosed with turbo failure codes. I call Handler Protect, I am now told a case has been registered and I will need to supply the codes obtained on the diagnostics tool of the garage. So I did, this was stage 1.
Stage 2
Additionally, they need a professional statement from the garage person as to why the car part failed! And I wonder why do they need this as from a customers perspective 'A cover' is for breakdowns but no that's not true. Handler Protect will only pay if the part broke down suddenly that is the reason for failure is unknown. For any other reason, they will not pay. So I supplied this too.
Stage 3 (Still doesn't end here)
Furthermore, now I need to strip down the turbo, take pictures and email them back. So this is considered proof for them to finally send an engineer to inspect the part and conduct a fair and impartial assessment. Clearly, they couldn't do this right at the beginning because then they would not be able to refuse your claim without having to invest in the engineer to do so for them.
If you have a life, where you drive to work, do school runs. All of this can wait because Handler Protects fair and impartial assessment takes precedence as this is not the only Turbo that has failed in the history of parts and will need replacement but is the one that they will need to pay out for.

Imagine the stress as a consumer you go through for the £1000 , look for a garage who will strip your car and hold the car until HP sends their engineer and inspects.
Even after doing all of this HP will reserve the right to reject your claim as the so called fair and impartial assessment could fairly be impartial towards your claim.

Now you will not only pay for stripping down your car but also replacing the part on your own, having lost time and money both but most importantly faith in such companies that are out there cashing in on others misery.

I spoke with Cian in the repair team who was really helpful. He helped to explain what was covered by my policy and answered my questions. Excellent service.

Cians took the time to review everything properly. I’ve really appreciated Cians support.

Handler protect has been proven to be reliable and consistent policy provider since we have been started working with them and it’s been more than three years already! They have a professional and dedicated team who are also exceptional in customer service specially Reece. I found Reece to be very polite, professional, good listener and eager to help. Always goes extra miles with smile whenever we needed assistance. His customer service has truly made a difference.

I would highly recommend Handler Protect Warranty to anyone looking for dependable and trustworthy warranty provider.

Jimmy was fantastic and handled my issue with speed and had excellent customer service.
My claim was sorted within the 2 working days.

I’ve had a great experience with Handler Protect. Every time I get in touch, they respond incredibly quickly, which makes a huge difference when you need support. The claims process is also very straightforward and easy to deal with—no stress at all.

A special mention has to go to Sean, my account manager. He genuinely can’t do enough to help and is always there when I need him, even outside of normal working hours. That level of dedication is rare and very much appreciated.

I highly recommend Handler Protect to anyone looking for reliable and responsive service. Sean in particular is a real asset to the company.

Exactly as you’d expect; rude, set ridiculous conditions and exclude most repairs you need. Don’t bother.

Specifically, a lack of empathy for the customer - I, like most people are unfamiliar with the electrical and mechanical functionality of a modern motor engine. Unfortunately I, like most people, have had a string of bad experiences with independent garages in big cities. When something goes wrong with your car, there's an expectation that it's going to be prohibitively expensive and a nervousness that you're naivety is going to be taken advantage of, (hence me preferring to use my brand dealership to handle repairs). I called Handler when the error message came on the dash, the call lasted about 2 minutes, the message can be paraphrased as "I'll send you some forms" no mention of 30-day deadlines but clear on the point that I couldn't use a dealership mechanic. I have no idea why these conditions are in place, wasn't told and don't feel there was any consideration for the fact that I called a few days before Christmas and was unlikely to act before NY.

After some due diligence and references I found a local mechanic who appeared trustworthy. The error message was intermittent and the car was functional. I was provided with an engine diagnostic print-off and quote from the garage - as a layperson I had to accept that this would satisfy - sent it off and after a few days an email came in, "DECLINED" massive, red, bold capital letters, reason for rejection, as far as I can tell is the 30-day condition, the point of which still isn't clear to me. Or maybe it's that the repair itself isn't covered, whilst not listed as justification for rejection, I was encouraged to check the policy on this point, but don't know which parts are required... I was also asked to provide a registered engineers statement on the repair - which the local garage declined to provide.

So now, I'm left with an expensive repair that I don't understand, a warranty that could be valid, or not, penilised for trying to mitigate risk and assure the repair and a garage that can't help me meet a condition to appeal.

Generally a one-star experience

As a dealer, we provide warranties for our customers through Handler Protect, and our experience with them has been nothing short of excellent. Their claims process is consistently smooth, efficient, and hassle-free, which gives us great confidence when offering their coverage to our customers.

One of the standout aspects of Handler Protect is how fair and reasonable their policy is. Everything is clearly laid out, making it easy for both us and our customers to understand what’s covered, and claims are handled without unnecessary delays or complications.

A special mention goes to Reece, who has been absolutely outstanding. He is highly competent, professional, and incredibly reliable. Reece always takes the time to listen carefully, understand each situation, and ensure claims are resolved quickly and fairly. His communication is excellent, and he genuinely makes the entire process seamless for us and our customers.

We’re proud to partner with Handler Protect and would highly recommend them to any dealer or customer looking for a dependable and trustworthy warranty provider.

I have been with Handler Protect for around 12 months now and I have to say they dispell the myths around warranty companies being a waste of money, any issues have been swiftly sorted and claims paid no fuss, a special thanks to Reece Hogan who makes things easy on a personal note its great to be able to have someone so understanding and helpful

Jimmy was professional and swift in dealing with my claim.