carco.com.au Reviews 

We bought Mercedes benz from CARCO Midland. The car has engine sign problem within 15 days. car has gone to their shop three time but not fixed the problem. Now again car is in their shop . Karl named receptionist is very rude lady. she hanged up phone on you if you ask question . Our car is in their place for more than two weeks, receptionist Karl is not even listen to you, not even giving us loan car , we are travelling in uber . We will not suggest this CARCO Midland to anyone, after buying car they are totally different people, very rude people, NOT RECOMMENDED, VERY UNPROFESSIONAL PEOPLE. Salesman will be very nice with you before buying car , after buying if there is any problem in car , they dont even recognise you and no call back. you need to find out what is happening with your car even after fixed they wont inform you. Very Disappointed. They dont pick up your call . very annoying. We are regretting why we bought car from them.
WORST PLACE EVER.

I recently purchased a vehicle from Carco Midland that was advertised as having a big brake upgrade and 20inch rims and I was told it would have a full detail before I picked it up. Well after taking it to Walkinshaw performance they informed me this was not the case as it had standard brakes and only 18inch rims and tires and that the car obviously had driven through lots of mud as the whole underbody was coated in copious amounts of mud and reids and on inspection the inside of the vehicle wasn't clean either as it had food scraps under the front seats. So I'm very disappointed as it was an expensive vehicle. So I'm in the process of speaking to the ACCC to see if I can get anywhere with this

I recently enquired about a 2023 Ford Ranger Raptor listed online by CarCo Midland. The vehicle was clearly advertised with aftermarket rims and tires, a key detail that caught my attention. However, upon arriving at the dealership, I immediately noticed that the wheels had been switched out — replaced with stock rims, one of which was damaged and rusted. That alone set the tone for what became an extremely disappointing and frustrating experience.

When I questioned the salesman, Colin, about the wheel swap, he had no explanation. He couldn’t answer several other basic questions about the car either. After a brief consultation with his manager, I was told that the original wheels were “still available,” but by this point, the credibility of the listing was already in serious doubt.

When Colin returned, instead of addressing my concerns properly, he asked whether I wanted to proceed with a trade-in valuation. I explained that I first needed to see and drive the Raptor in the condition it was advertised — with the correct wheels — since handling and performance differ with different setups. His response? Colin suggested that I should simply “picture the car with the right wheels” and proceed as if they were fitted. To make matters worse, he began checking his watch repeatedly, as though I was the one wasting his time.

This experience was completely unprofessional from start to finish. If the dealership had simply been transparent — or had updated the listing to reflect the car’s true condition — it would have saved me a wasted trip and a great deal of frustration.

In short, CarCo Midland failed to deliver even the most basic level of honesty and customer respect. I will not be returning, and I strongly advise potential buyers to verify every detail before visiting, lest you end up with the same disappointment I did.

What a thoroughly unpleasant and unprofessional experience.

Bought a new Isuzu from Carco Midland, the car has had a laundry list of issues and I understand these issues weren't created by Carco but have been exacerbated by Carco's handling of the repairs.
They have zero communication skill. I have given up trying to call them and now go to the dealership as that's the only way I can get any answers.
Multiple times they have told me they would or have fixed defects only for me to realise after I've collected the car that the work hasn't been done and I would have drop it back off at my expense.
They have made me wait 90 minutes after an agreed pick up time because my car was in the wash bay and some how managed to give my car back dirtier.
The amount of defects from Isuzu and Carcos handling of the issues have soured the new car experience and I highly recommend you don't use this dealership because once they have your money the service stops.

Picked up my car this evening. The lovely Claire did an amazing job with the handover. After the initial confusion she kept calm and professional. I hope she goes along way in her relatively new position at the caryard. All the best Claire and Thankyou

Danny contacted us to purchase our Kolios. We had a seamless transaction with Danny talking us through the whole process via face time. Even offering to travel the 4.5 hour to view and pick up the car. Thank you
Would recommend Daniel Levertt to anyone considering selling their car.

Ist is like to give no stars
28/6/25 purchased my 79 series land cruiser dream car for my off road adventure, $103,000
Happy with the salesman , Ashwin , but he did not know he was selling a car unfit to drive and actually illegal !
Could not drive it away had not been through the service centre so had to wait 1 week whilst they repaired the seat , collect car spent, air compressor didn’t work , water pump didn’t work . Air tank leaking couldn’t be fixed easily , side lights never worked , stereo I fixed wire loose , sent back for repairs , sent out to 3rd party for repairs I had to drop it there and collect it , also reverse camera never worked , all got repaired thx , put solar on my car $4000 .
Bang pulled over for speeding as the speedo is 11 kms out 2 demerit points $200 , my bad , but illegal exhaust and no muffler no DPF which I had to find out myself had been removed , Police we nice to not yellow sticker the car ! Went back to Carco asked what the , they have since by a 3rd party replaced exhaust with muffler and DPF and now turbo leaking also needed replaced , thxs also illegal window tint had to repair this also , sorry hard to keep up , now all up no car at least 3 weeks off and on , also spare tyre is incorrect size as not the same as on car ! Told today that they only need to supply a spare wheel good enough to get you to a repairer, even if it blows a diff I asked , ? just went today 9/9/25 to collect my car after all this and guess what it would not start flat battery ! Yes all true you can’t make this up ! And there’s more they put a new battery in I wait unattended for 45 mins and on the drive home the admission light comes on and TRC light , now tomorrow this car will need to be returned for further repair , fixing ,
All up the Service people have not helped in any way I have needed to chase everything up and repeat myself over and over to different people who in my opinion do not care . Lamya warranty person has been good and helped getting repairs done and has repaired all faults so far this is true , But seriously this sale is stuff for Consumer Protection as clearly this car was not fit for purpose and I’ll have a refund please plus my added cost of transfer cost and solar ,
So my experience has never been considered as the stress it has caused me over 2 months and still on going ,
Long read but all facts , I also have been accused of being rude whilst my tone of voice was not acceptable from service staff , I wonder why , Remember their add states a 200 point service check .Not !
Regards disgruntled buyer and what a joke ,I’d not recommend them to my enemies. And already several friends have shopped elsewhere! Will be glad when this is over

If I could give lower than 1 star I would !!! We bought a 200 series landcruiser from CARCO in midland and since buying it have had disgusting service from the dealership. We paid extra for the extended warranty and guarantee. Our car was parked up for almost 12wks because my husband injured himself and could not drive. I have been in and out of it over the weeks but when I went to drive it last week the carpet was wet. I called the dealership and asked them to have a look at it. She booked me in and I specifically asked for her to make sure they checked over the whole car. Assured they would check the whole car I left it with them. I took photos of every panel inside and out the night before and thankfully I did. 3hrs after I dropped it off she sent me a message to tell me the car was ready to be picked up, they had found the leak but they dont cover water damage !!! The leak they found was in the roof in the boot. Once they found that they stopped looking. I asked if they looked at the whole car and she was so rude saying yes they had, when I told her I knew they hadn't she became more verbally aggressive stating that she knew they had looked through the whole car and the report reflected such. When I presented the photos of the MOULD that was in the front half of the car she became even more agitated. She forced my keys at me and I thought she might jump the counter at me when I asked for the report to be printed.
We have now had to pay more than $2000 to go through insurance to get our VERY expensive vehicle fixed.
10/10 would not recommend this dealership.

After driving a number of Hyundai Kona's we thought the one at Carco performed best. Our rep Jake was able to secure a very good trade in price for our 20 year old Getz and gave us a very good deal overall. The front bumper looked to have had a scrape and they fixed that as part of our final price for no extra cost. The car passed an external mechanic test easily. Great service from these guys.

If I could give a lower review I would.
We purchased a 2014 jeep grand Cherokee set from Carco in 2023, the lifters let go a few months after owning the vehicle.
They apparently replaced the engine, brand new long block. 1.5 years later, the lifters have let go again. All Jeep specialists I’ve spoken to said that would never happen with a genuine new long block. Carco has now lost the engine number and all documentation from the engine swap. Mind you they also didn’t change the engine number on paperwork so my insurance has been void for the last year and a half. I got an email saying to send them the engine number so she can complete her paperwork 😂 only after requesting the warranty and the receipt and documentation of engine number swap so I can show my insurance provider that it was definitely a new motor installed. When they installed the last motor they also broke half of my interior plastics & the radiator needed replacing two weeks after installation. This is just the beginning, I’ve been trying to get through to them for days. Multiple calls all with ‘ I’ll get someone to call you back in 10-15 minutes’ no one calls. They’re the dodgiest caryard I’ve ever dealt with and I will be seeking legal action.

Do your research on the vehicle before you purchase from here!
Paid $70,000 for prado our dream family car which had defects after we bought it. Leaks from windscreen, brakes need replacing only on legal limit and now I have a leak from the aircon on passenger side, contacted the stat warranty lady she does not reply back.
Very disappointing they act all professional but just want to sell the vehicle and don’t care about you anymore.
Please do not trust this car yard.

We dealt with Tanaka who was very easy to help us with the deal to make from the start to the end a very simple/easy process.
Highly recommend Carco to all.

Took a GWM ute, as it had gone into limp mode, it's now 7 weeks and still no answers. The only way to speak to someone in service is to go there in person, they don't answer the phone that often. Oh, also tools I had in a locked toolbox have disappeared. I own a number of vehicles, that they service. So, as you can see, I am extremely frustrated and at a loss as to what to do next. DO NOT ever send your vehicle to them for services and repairs. There will bo no next time for me.

Do not get your vehicle serviced here period they will lie and take shortcuts and even damage your vehicle with high pressure gun ! Stay away from this dealer best advice

I dealt with Tanaka Zulu as a buyer and had a very positive experience - responsive, fair, on time, quick payment, prompt collection of car, transparent, and an all-round nice guy to deal with. As a seller, very happy with my experience. Also pleased to know that my beloved and very well maintained Land Cruiser will find a happy new owner via CarCo.

After 22 phones calls, 3 texts, left 4 messages, left 3 voice mails, spoke to 6 different people, multiple emails, I even went in to the shop... due to them selling me a car with parts missing from the engine, derived with tyres 45%% under inflated (not exaggerating), no water in wind shield washer, air filter full of sand, glass battery dead, main battery also failed bench test, oil valve leaking, auto stop start not working, Warnings: run flat indicator inoperative, break assist inoperative, active break assist function limited. And now they refuse to carry out statutory warranty to get any of the above resolve. Mercedes MLA45 issues in less than 60 days of owning the car.

George was knowledgeable, patient and genuinely interested in helping us find the right vehicle to fit our budget. He took the time to listen, answer all our questions thoroughly, and never once made us feel pressured. It was clear from the start that his goal was our satisfaction, not just a sale. What really stood out was his honesty and integrity. He set the standard for what a car-buying experience should be.

WARNING! Don't ever get a dealership warranty off these people because it's a scam. They tell you the ceramic coating and buff and polish is complimentary with your warranty until you want a refund and they over inflate their prices to rip you off, apparently it costs $4900 for a ceramic coat and Scotchgard of interior and $1500 for a "buff and polish" ok next joke, and then the lady on the phone reckons they strip the old ceramic coating off the paint then reapply it. Do you know how ridiculous that sounds? Like your going to strip the coating and risk damaging the paint on a 160k car.. Anyway lesson learned.. I won't be going back or recommending them.

Very disappointing experience with Carco and would not recommend them based on my dealings. Despite repeated attempts to confirm that the vehicle was ready for pick-up, I flew to Perth only to find the car was not ready. I ended up waiting at the yard for several hours while they re-fitted the driving lights they had removed rather than repaired.

Communication was very poor throughout. My requests for updates or confirmation of agreed items were largely ignored, and the team seemed far more focused on meeting sales quotas than providing any meaningful customer service.

Key items that were promised as part of the sale were not delivered. The tonneau cover, which was confirmed to be ready for collection, still hasn’t been provided despite further follow-up. A dent in the door that was supposed to be repaired was also left untouched.

Overall, this dealership appears to be more interested in pushing volume sales (their words) than ensuring a good customer experience. Tread with caution—I certainly won’t be using them again.

They (in WA) took 6+ weeks and involvement of Consumer Affairs to deliver me a car with known defects that was already in the yard. They kept delaying and saying they fixed issues to find that they didn't. SInce I obtained 3 indepedant expert options they had no choice but to fix it however, would not fix the other issue. I will never recomend them to anyone due to my experiences.