Card Claims Center Reviews 

thank you for the complimentary travel insurance through chase credit card. i will always use my chase card to book travel

I had to cancel a trip because of a need for heart surgery. The insurer paid all claims eligible under the policy for nonrefundable amounts we had paid for the trip for my family, and did so expeditiously. Since I received flight credits from an airline upon cancellation of airline tickets, I wasn’t eligible for reimbursement of that expense until the credits expired unused. I was particularly gratified that the insurer paid that portion of the claim promptly after I provided evidence of expiration of the credits.

I was surprised to discover the policy as a benefit of my credit card. Only expenses paid with the credit card were covered. I will now be sure to use that card for all of my travel expenses.

UPDATE: After some deeply frustrating phone calls, and waiting on the line for 30 minutes, I was able to get them to re-review the claim and accept it, although, I have not seen the money yet as my claim is processing. That said, nobody should have to go through this nonsense as this surely is not an uncommon reason to file a claim and these kind of hoops deter people from getting their claims which they deserve.

Recently my father became gravely ill and nearly passed away so I had to fly to see him, which meant I needed to cancel a flight which is supposed to be covered by this company's insurance policy.

I tried to redeem my insurance, and this service deliberately made it impossible to complete by making the documentation impossible to provide.

Specifically, they asked for documentation from the provider that was impossible to obtain (emergency physicians are frequently travelling in rural areas), but also, I'm not physically in the country so it would be impossible.

Upon phoning the hospital, they are understandably too busy to help, but also, would not be legally allowed to because I was not the patient.

I provided extensive documentation of the trip that was more than ample (included documentation of medications, illness, etc), but this was not sufficient.

This insurance is deliberately setup to take your money and not follow through on their obligation. If it's not a fraud, it's damn close. Do not give them your money.

I had a non-refundable hotel reservation that I had to cancel due to an airline flight cancelation. I was a bit skeptical of the claims process due to some of the reviews. But, I used the online filing process, and after providing the requested documents I had some follow up questions from a reviewer, and my full claim for my hotel costs was paid. I will definitely continue to use my Chase card with travel benefits and would recommend it to others.

The trip cancellation benefit is an outstanding benefit considering our circumstances. I had no issues especially that I submitted all the documents required. Submission was easy and the response was quick.
I am very happy and satisfied with the service.

Very efficient and positive resolution of our auto collision claim.

This is the first time in over 40 years of traveling internationally that I had to file a claim for a trip cancellation due to the unexpected illness and death of my husband’s Mother right before the trip was to begin. We were very happy that the process went so smoothly. The information request was clear and complete. Once we submitted the documentation we received one follow-up message for clarification on one point and then the claim was processed and finalized. While we lost about $4,000 due to cancelling the trip, we were happy to get back $10,000 via the trip cancellation/interruption benefit so that we didn’t lose the full $14,000. We hope we do not have to cancel any future trips but we will rest assured that if we do have to cancel or interrupt our trip it will not be a total loss due to this great benefit.

Incredibly painful dealing with these people after my backpack was stolen. They are obviously trying to make your experience as miserable as possible so you give up before they have to pay you. I tried making a claim on their website multiple times and each time the website crashed at the very end. When I finally managed to submit my documents, they told me my police report was "insufficient" because "it did not list the claimed item(s)", but the items were clearly listed. I resubmitted with the same police report and it was accepted, so the first person who looked at it must have been illiterate. They said it would take 10 business days to review my case, but I had to send them a reminder after the deadline passed. Now they've finally approved my claim, but for some reason the payment is only for one of the two items I claimed, so I have to write them another email so I can get the full payment I deserve. This company is maliciously incompetent.

The process from claim submission, to required document upload and follow up with the rental car agency was absolutely flawless. I appreciated the clear documentation requirements and follow up to ensure missing documentation was submitted on time for the claim window.

Once the rental agency submitted their final invoice for the claim, the process was a breeze and I didn't have to do any follow up. The final claim amount was fully covered minus the stated diminished value which I knew would not be covered per policy.

Again, very impressed with the claim submission and reconciliation process, glad this benefit was available when I needed it.

We had to cancel a non refunadable trip due to a death in the family. Chase travel insurance was great and easy to deal with. got a full refund.
The biggest obstacle was getting information from the facility that i did not check in.

After using the escalation email box, they responded in 10 days stating that pre-paid expenses to museums, observation deck and food tour are not covered even though it’s a covered reason (natural disaster). This is after ECLAIMS sent 3 emails asking for more receipts, itinerary, airfare, train fare, credit card statements, birth certificate and a news article showing the natural disaster. I am shocked with how tedious, painful and cumbersome this process is when all along I never qualified for the claim.

My rental was damaged while it was parked by anonymous driver. Damage was slight and only noticed upon inspection at rental return. Was told by rental manager that Hawaii is a no fault state and that I was financially responsible. Called Chase who directed me to E-Claims. From start to completion it was handled professionally, courteously and in good time. Completely satisfied!

I had a minor accident in a rental car in Australia. I had used my Chase card to pay for the rental. Eclaims was easy to navigate and my claim was adjudicated in a timely manner and reimbursement processed. This experience restores my trust in being able to exercise these types of benefits without hassle or disappointment. Thank you!

Cuando un cliente suspende un viaje por un motivo justificado, como enfermedad grave de un pariente directo, deberían cubrir no solo los pasajes aéreos sino los otros gastos incurridos no reembolsables como tours, guías, hospedaje, transporte, etc. Así existan políticas de cancelación de los proveedores de estos servicios.

The specialists were very professional. I compiled all the requested information and the claim was settled seamlessly. Didn't have to follow up. A very pleasant experience.

Your claim team was very professional and courteous in handling my claim, thank you very much. I have already recommended to friends and colleague about Chase card and travel insurance benefits and they are very interested.

Straightforward and they operate via business days.

The card benefit experience associated with the Chase MileagePlus far exceed my expectation because of the professionalism of the people behind the scenes. I would highly recommend the card to anyone. It is worth the yearly membership cost.

I had purchased a new pagoda for the back deck, a storm filled the canvas with water and bent the frame. I provided proof of purchase and photos of damage and after a few clarifying details, received a check for the purchase price.
Just one reason I am willing to pay the annual fee on my card and will renew again in a few months!

This was the best service we have ever gotten when filing a claim. The process is simple and the claims people are very professional.