Clear direct information Felt at ease to ask questions and felt they were addressed and listened to One person contact with great knowledge base and follow through Matched needs with provider Exc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Jake was extremely knowledgeable and most helpful and spent over an hour on the phone explaining all the infp we needed to know. Also answered all our questions about aged care providers and was able... Toon meer
Bedrijf heeft geantwoord
Good information, directions, listened to our personal concerns, followed up as per phone conversation & believe will be in good hands throughout journey. For now many thanks & hoping things will sort... Toon meer
Bedrijf heeft geantwoord
I found them considerate and extremely helpful as well as taking our needs seriously and helping us with all we required. Rishi was kind and listened to what I had to say and acted according to our ne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over CareAbout
Geschreven door het bedrijf
Who we are?
CareAbout is Australia’s Leading Home Care placement service, providing provider connection services for over 7+ years. Through our heartfelt support, we’ve built the trust of 130,000+ families Australia-wide and counting.
What does CareAbout do?
We help you find a quality Home Care Package provider or Nursing Home that matches your care needs across Australia. Saving you hours of time researching and finding a provider.
Contact Us
Speak to a care expert on 13 13 00 and find a way through the maze of Aged Care. Visit our website - careabout.com.au
Helpful Information
Find & Compare Quality Home Care Providers & Nursing Homes Near You
Geschreven door het bedrijf
- CareAbout is Australia's Leading Home Care Placement Service, We're FREE and there's no Obligation.
List of Nursing Homes
List of Nursing Homes
List of Nursing Homes
Contactgegevens
Office 207, 28 Riddell Parade, 3185, Elsternwick, Australië
- 131300
- hello@careabout.com.au
- careabout.com.au
4,7
Uitstekend
6K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything seems to be running smoothly…
Everything seems to be running smoothly from changing from my usual provider to DULCIE.
I have another week till I am totally with them.
All the advisors seem very nice & happy to help
I just hope that it continues to run smoothly
15 april 2026
Clear explanation of the aged care…
Clear explanation of the aged care provider assignment process
Operator (Desi)had excellent communication skills and took time to explain the process thoroughly and clearly.
21 april 2026
Good information
Good information, directions, listened to our personal concerns, followed up as per phone conversation & believe will be in good hands throughout journey. For now many thanks & hoping things will sort out accordingly as time permits.
19 april 2026
Antwoord van CareAbout
Hello, Catherine,
Thank you for sharing such thoughtful feedback. We’re pleased to hear you felt listened to and supported, with clear guidance and follow-through along the way. We'll be ready to help whenever you need.
With Care,
The CareAbout Team
Clear direct information
Clear direct information
Felt at ease to ask questions and felt they were addressed and listened to
One person contact with great knowledge base and follow through
Matched needs with provider
Excellent Customer Service
13 april 2026
Antwoord van CareAbout
Hello, Lea,
Thank you for your thoughtful feedback. We’re glad everything was clearly explained. It’s great to hear you felt supported and matched with the right provider for your needs. Please know we’re here whenever you need us.
With Care,
The CareAbout Team
I felt listened to ,supported
I felt listened to ,supported, and totally put at ease. The staff are so friendly and actually listen to my need and wants, Can highly recomend
10 april 2026
Antwoord van CareAbout
Hello, Lorraine,
Thank you for your lovely feedback. It’s important to us that you feel heard, supported, and comfortable, and we’re glad that came through in your experience. Your recommendation means a lot to our team.
With Care,
The CareAbout Team
Desi was fantastic
Desi was fantastic, knowledgeable and very helpful and helped me understand what I needed in order to plan my elderly mums ‘home help’. I was very grateful!
7 april 2026
Antwoord van CareAbout
Hello, Anne,
Thank you for sharing this. We’re glad Desi was able to make things clearer and help you feel more confident in planning the right support for your mum. She’ll appreciate your kind feedback.
With Care,
The CareAbout Team
CareAbout people are on top of all the issues
The people I've spoken to seemed to know everything that I need information about, and a lot more. Some of my long-standing questions were answered, which made me a lot less anxious. I worry a lot more than I should.
Also, your people made arrangements to take my care plan further, without the need for me to worry about anything.
14 april 2026
Antwoord van CareAbout
Hello, Chris,
Thank you for sharing your experience. It’s wonderful to hear our team could provide the answers you’ve been looking for and help ease some of your worries along the way. Knowing you felt supported and that things were taken care of for you is exactly what we aim for.
With Care,
The CareAbout Team
I found them considerate and extremely helpful
I found them considerate and extremely helpful as well as taking our needs seriously and helping us with all we required. Rishi was kind and listened to what I had to say and acted according to our needs.
15 april 2026
Antwoord van CareAbout
Hello, Karen,
Thank you for your thoughtful feedback. We’re pleased to hear Rishi took the time to listen and support you with care and understanding. It means a lot to know you felt your needs were taken seriously. We’ll be sure to share your kind words with him.
With Care,
The CareAbout Team
CareAbout callers were all polite and encouraging.
Care About callers were all polite and friendly but reluctant to supply a list of providers until a tardy Services Aust had completed my claim. (still unfinalised now after 5 months) My Aged Care Website failure could not provide a list either. Finally, with the deadline expiry looming a week away, hasty action was necessary to secure an agreement with a provider with no time for me to properly research the nominated provider. Sue Johns was quite knowledgeable and I was comfortable with her choice and strategy to provide a quick solution. Her encouragement over the frustrating 13 month application process was appreciated.
14 april 2026
Antwoord van CareAbout
Hello, Dennis,
Thank you for taking the time to share your experience, we really appreciate your thoughtful feedback.
We’re pleased to hear that our team, particularly Sue, was able to support you with her knowledge and encouragement throughout what sounds like a very long and frustrating process.
It’s great to know that, despite the impending deadline and both the pressure and frustration this would have caused, you still felt comfortable with the outcome and the provider selected. We're so pleased to hear this.
Please know, if there's anything further we can do to assist, please don't hesitate to reach out - we'll always be here to continue to CareAbout you.
Thank you again for your feedback and for trusting us to assist you.
With Care,
The CareAbout Team
I was un-sure
I was un-sure, but I was made to feel relaxed and found them very helpful and would recomend them to any one looking for a provider.
14 april 2026
Antwoord van CareAbout
Hello, Jen,
Thank you for sharing this. It’s lovely to hear you felt at ease and supported throughout the process. Your recommendation truly means a lot to us.
With Care,
The CareAbout Team
Excellent info for us just starting our search for a service provider.
Excellent info for us just starting out. No questio was too difficult. Very friendly and informative all the way.
13 april 2026
Antwoord van CareAbout
Hello, Michael,
It’s great to hear you felt well supported right from the start. We’re glad our team could provide clear, friendly guidance and make the process easier as you begin your search.
With Care,
The CareAbout Team
Great information re Aged Care Providers
Jake was extremely knowledgeable and most helpful and spent over an hour on the phone explaining all the infp we needed to know. Also answered all our questions about aged care providers and was able to recommend one for us. Very impressed with service
Provided and would highly recommend.
13 april 2026
Antwoord van CareAbout
Hello, Barry,
Thank you for such a thoughtful review. We’re pleased to hear Jake could take the time to walk you through everything and answer all your questions with clarity. We’ll be sure to pass on your kind words to him.
With Care,
The CareAbout Team
A recommendation was made but failed, no follow up at all.
A recommendation was made, all seemed to be going well with the supposed new Provider. Then they cancelled due to my having bought my own equipment. This provider would not include equipment for those reasons.
Care about were informed & a new provider was needed.
No one from care about got back to me. No follow up to see how my supposed new provider was going. I was left in limbo to try & find a provider to cover equipment.
2 maart 2026
Antwoord van CareAbout
Hello, Janet,
Thank you for your feedback. We’re genuinely sorry to hear about your experience and that you left feeling without the support you needed. That’s certainly not the outcome we aim for when connecting eligible care participants to the very providers we vigorously vet and trust.
We understand how frustrating this experience must have been, especially when the arrangement with the provider didn’t proceed as expected even though your progress initially appeared to be on track.
In this instance, our understanding is that the services and pricing being requested fell outside the standard guidelines that providers are required to operate within under the Support at Home framework. While we always advocate for our customers, providers must adhere to these guidelines to ensure services remain compliant and sustainable.
That said, we acknowledge that we should have followed up more proactively once the provider advised they could no longer proceed. We apologise for this gap in communication and the inconvenience it caused.
We would welcome the opportunity to assist you further in finding a suitable provider who can meet your needs within the program guidelines. Please feel free to reach out to our team directly so we can support you in getting things back on track.
With Care,
The CareAbout Team
Response to experience with CareAbout query
I thought Michelle listened carefully to what I was seeking, she also provided me with additional information around other services that may be of assistance. she was very prompt in forwarding Yvonne's care requirements to a potentially new support service
10 april 2026
Antwoord van CareAbout
Hello, Heather,
Thank you for sharing your experience. We’re glad Michelle took the time to understand your needs and provide helpful guidance, while also ensuring everything was followed up promptly. We’ll be sure to pass on your kind words to her.
With Care,
The CareAbout Team
Very knowledgeable
Very knowledgeable, pleasant, helpful, patient staff who will do everything they can to help
9 april 2026
Antwoord van CareAbout
Hello, Marlene,
Thank you for your lovely feedback. We’re glad our team could support you with patience, knowledge, and care. It’s what we strive for every day. If you ever need anything further, please don’t hesitate to reach out.
With Care,
The CareAbout Team
excellent service
2 april 2026
Antwoord van CareAbout
Hello, Michael,
We're pleased you had a great experience with our service. If you ever need support down the track, we’re here to help.
With Care,
The CareAbout Team
Nice lady felt comfortable talking to…
Nice lady felt comfortable talking to her and she listened to me informed me about what was going to happen to find best provider for me felt good and happy
9 april 2026
Antwoord van CareAbout
Hello, Margaret,
It’s lovely to hear you felt comfortable and genuinely listened to - that makes all the difference. We’re glad our team could guide you through what to expect and help you feel confident and at ease along the way.
With Care,
The CareAbout Team
Belle was very
Belle was very. Attentive to our needs and the type of care we required from our provider. Her manner was polite and she asked the questions to draw out our concerns about the care we needed at this time in our lives.
1 april 2026
Antwoord van CareAbout
Hello, Cynthia,
We’re glad to hear Belle took the time to truly understand your needs and concerns. That kind of thoughtful, attentive support is exactly what we aim for. Your feedback means a lot to us.
With Care,
The CareAbout Team
Very quick response after an online…
Very quick response after an online query. The information provided by Karen was very comprehensive and clearly explained. Only one provider was recommended after Karen explained her reasons for the choice and she made an appointment for a Case Manager to visit us at home the following week.
1 april 2026
Antwoord van CareAbout
Hello, Margaret,
Thank you for sharing your experience. It’s great to hear Karen was able to respond quickly, walk you through everything clearly, and guide you toward a suitable option with confidence. We’re pleased the process felt smooth and well organised for you.
With Care,
The CareAbout Team
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