Carewell was very helpful to me in finding the product I needed at the time I needed it. Customer service was great, fast delivery service and a wide variety of different things depending on your nee... Toon meer
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Lees wat reviewers zeggen
I have been dealing with Carewell on regular basis since 2021 and have found them to be excellent in every way. Customer service agents are professional, knowledgeable and efficient. And the delive... Toon meer
Constantly refunds orders after confirming them. This company is biased and picks and chooses who they want to sell to. No matter if all your information is correct. Discriminating against a person wi... Toon meer
Bedrijf heeft geantwoord
I had an issue wit a recent order and contacted the support email. Melanie responded quickly and resolved the problem. Look forward to working with your organization in the future
Bedrijfsgegevens
Geschreven door het bedrijf
The best place to shop for home health products and caregiving supplies. Order online today with free 1-2 day shipping on orders over $49.
Contactgegevens
Verenigde Staten
- 800-696-CARE
- support@carewell.com
- carewell.com
4,5
Uitstekend
2K reviews
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GREAT CUSTOMER SERVICE
The person I spoke with on the phone, Brandi, was very kind and helpful. I love it that I can get in contact with a live agent, so easily, 24/7.
8 juni 2024
Review zonder uitnodiging
Antwoord van Carewell
We're thrilled to hear that our care team provided such excellent service! We strive to make our customer support readily available to assist you whenever you need it. Even on holidays.
Thank you for your kind words. We appreciate your business and look forward to serving you again in the future.
Carewell customer support is very good
Carewell customer support is very good. They they help when you have a problem and they are very kind.
20 december 2024
Review zonder uitnodiging
Antwoord van Carewell
We're delighted to hear that our customer support team has been so helpful! It's great to know that we've been able to assist you when needed. Thank you for choosing Carewell.
Appreciate family business
Appreciate family business. User-friendly website with great product categorization. The mailed customer note card is a winner. All my online research confirms your genuine focus on customer and family care.
27 december 2024
Review zonder uitnodiging
Antwoord van Carewell
We are truly touched by your kind words!
It's wonderful to hear that you appreciate our approach and the care we put into every aspect of our business, from our user-friendly website to the thoughtful cards.
We value your business and are committed to providing the best possible experience for our customers. We look forward to serving you again soon.
Please don’t order
Please, don’t order anything from this company! Please don’t sign up for the autopay they took 400 dollars off my bank card! For 6case of milk! I only ordered 2 case every other week! I have been a great customer and it’s unfortunate they would charge my card! I have file a dispute with my bank but the money is gone ! I told them to cancel my order! They tried to hurry up and create a shipping label! Low down company out here taking advantage of caregivers
23 december 2024
Review zonder uitnodiging
Antwoord van Carewell
We sincerely apologize for any inconvenience this may have caused. We understand how frustrating this situation must be, and would love the opportunity to make this right.
Please reach out to our customer service team directly at 800-696-2273 for immediate assistance. They will be able to gather more information and assist you.
Perfect supplier
Hearing about a company who cares so much for the customer and seeing the product that is what was not only easy to receive but the price was so affordable. The discrete shipping and the fast delivery time was so helpful
13 november 2024
Review zonder uitnodiging
Antwoord van Carewell
We're so glad to hear that you were pleased with the products, pricing, and discreet shipping. Your satisfaction is our top priority, and we're committed to providing the best possible experience for our customers. Thank you for choosing Carewell.
Website inaccurate for delivery time
I ordered a tub transfer chair. Website promised delivery in 1-2 days. After 4 days, learned it had not been shipped and contact with customer service said order could not be cancelled until received and then refused or contact them for return. I ordered from Carewelll because they promised 1-2 day delivery. Their website should be updated with accurate information and provide a way to cancel an order.
21 december 2024
Review zonder uitnodiging
Antwoord van Carewell
We sincerely apologize for the delay in your order and the inconvenience caused by the cancellation process. We understand how frustrating this must have been, and we are committed to improving our shipping estimates and order cancellation policy.
Please don't hesitate to contact our Customer Service team at 800-696-CARE if you have any further questions or concerns. We are here to assist you.
Excelente servicio
Excelente servicio, atención, hablan español, siempre me asesoran …. 100% recomendable
6 december 2024
Review zonder uitnodiging
Antwoord van Carewell
Muchas gracias por sus amables palabras. Nos alegra mucho saber que está satisfecho con nuestro servicio, la atención y el apoyo que recibe de nuestro equipo. Agradecemos su recomendación.
These briefs are soft and very…
These briefs are soft and very comfortable.
They "really do work" as well as they are
advertised. I do recommend them.
19 december 2024
Review zonder uitnodiging
Antwoord van Carewell
We're thrilled to hear that you're finding the briefs comfortable and effective! Your satisfaction is our top priority. Thank you for your kind words and for your recommendation.
I tried using this site
I tried using this site. Made me create an account to buy something. I should be able to check out as guest. Anyway I tried to create account and it would not let me. Which means I can't buy anything. Makes no sense to run an online business like this. Guess they really don't need the business 🤷
15 december 2024
Review zonder uitnodiging
Antwoord van Carewell
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for the difficulties you encountered while trying to create an account and make a purchase on our website.
We understand your frustration, and we want to assure you that we are actively working to improve the user experience on our site. We are aware that the current account creation process may not be as seamless as it should be, and we are committed to making it easier for our customers to shop with us.
We value your business and appreciate you choosing us. We hope that you will give us another chance in the future.
Antwoord van Carewell
We're so glad to hear that! We strive to provide fast and reliable deliveries to make your life easier. Thank you for choosing Carewell.
Thankful for Carewell!
Customer service was very helpful picking items I needed pre-surgery. Website was easy to navigate, quality of products and prices were great. I’m still in the early stages of recovery but I’m extremely thankful I found Carewell. ❤️
6 november 2024
Review zonder uitnodiging
Antwoord van Carewell
Wow, thank you so much for your kind words! We’re so happy to hear that we have been a helpful resource for you during your recovery. Your satisfaction is our top priority, and we’re committed to providing the best possible products and service. We appreciate your business and look forward to continuing to support you.
Carewell makes it easy.
Carewell makes it easy to shop for all your healthcare needs. The selection is awesome! You don't have to search all over the net or go to the crowded big box stores. Human service that is polite, and helpful, is available. Delivery is fast, 2 or 3 days and returns are easy. I am a very happy 3 yr customer of Carewell. You might find things you didn't know you needed.😊
16 november 2024
Review zonder uitnodiging
Antwoord van Carewell
We're thrilled to hear that you've been a happy customer for 3 years! It's wonderful to know that we've made your healthcare shopping experience easier and more convenient. Your satisfaction is our top priority, and we're committed to providing the best possible products and service. Thank you for your continued support. We look forward to serving you for many more years to come.
Excellent selection and service at good prices
I am so relieved to find diapers for my elderly mother at a much better price than on Amazon. I can't even find her size diapers locally! The subscription deliveries always come quickly and on time. The packages of diapers have more in them than what I've found elsewhere. The customer service is great! I'm about to add several other care products to my subscriptions.
29 november 2024
Review zonder uitnodiging
Antwoord van Carewell
Wow, thank you so much for your kind words! We're thrilled to hear that Carewell has been such a lifesaver for you and your mom. It's wonderful to know that we've been able to provide you with the right products at the right price, and that our subscription service has made your life easier. We're committed to continuing to provide the best possible support. Thank you for choosing Carewell.
I am very satisfied with my experience…
I am very satisfied with my experience with this company, They care about the products and the service they give every customer they serve and that is always top priority for me.
1 december 2024
Review zonder uitnodiging
Antwoord van Carewell
We're thrilled to hear that you're so satisfied with your experience! It's awesome to know that we've met your expectations for both product quality and customer service. Thank you for choosing Carewell. We are looking forward to serving you again in the future.
The cooperation of each and every one…
The cooperation of each and every one of you makes our day easier
23 november 2024
Review zonder uitnodiging
Antwoord van Carewell
We're so glad to hear that! Our team is dedicated to making your life easier. Thank you for your kind words and continued support. Have an awesome rest of your week!
Great Products-Lackluster Customer Service
Carewell does carry great products and deliveries are prompt and on time. I have been using them for over 4-5 years. Their prices are okay being just a few dollars less than Amazon but not by much. Unfortunately I can’t say the same for their Customer Service lately. I ended up having a duplicate order delivered and their response required a lot of work, transporting returns and a lot of hassle. It wasn’t like that when I first started but I guess they got big enough not to care now.
26 november 2024
Review zonder uitnodiging
Antwoord van Carewell
We are sincerely sorry for the inconvenience you experienced with the duplicate order, and we would love the opportunity to make things right. For further assistance please give us a call at 800-696-2273 and a customer Care Associate will be happy to assist you.
Absolutely out did your competitors…
Absolutely out did your competitors pricing more fair, reaching out with positive reactions to me the purchaser,your considerations prevailed and you'll be the only company I want to deal with thank you carewell you've chosen you distinctions well ❤️🩹
15 november 2024
Review zonder uitnodiging
Antwoord van Carewell
Wow, thank you so much for your kind words! We're thrilled to hear that you're so happy with your experience with Carewell. It's amazing to know we've exceeded your expectations. We appreciate your business and look forward to continuing to serve you.
Excellent
Excellent, punctual and compassionate customer service. Very fast delivery, so I don't need to store bulky product. Easy to change delivery date via text from Carewell.
14 november 2024
Review zonder uitnodiging
Antwoord van Carewell
We're thrilled to hear that our customer service team has been so helpful! It's great to know that you have found our fast delivery and flexible scheduling options valuable. Thank you for your kind words and for choosing Carewell. We look forward to continuing to serve you.
They are a God send
They are a God send. I no longer have to worry about having supplies on hand at my home, they come on time in the mail, at a cheaper price than I could get them locally and the same price a big name online company. Dependable, on time, affordable, no worries! I could not ask for more!
22 november 2024
Review zonder uitnodiging
Antwoord van Carewell
Wow, thank you so much for your kind words! We're thrilled to hear that Carewell has become your go-to for reliable, affordable, and convenient caregiving supplies. It's great to know we're making a difference. We appreciate your business and look forward to continuing to serve you.
Customer service A+
They handled all my problems and shipping worked well,
8 november 2024
Review zonder uitnodiging
Antwoord van Carewell
We're so glad to hear that we were able to help you with your problems and that your shipping experience was positive. Your satisfaction is our top priority, and we're committed to providing the best possible service to our customers. Thank you for your business and for choosing Carewell. We look forward to serving you again in the future.
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