CARLUEX Reviews 

I am a very frustrated early adopter of the PRO. Now I find that the company is not supporting it any more and is telling me I should pay full price for the PRO+.

I AM VERY DISAPPOINTED AND CANNOT RECOMMEND PURCHASES FROM THIS COMPANY.

The firmware Quality Assurance process seems to be non-existent. Several problems.

1. After a firmware upgrade the sim card doesn't seem to be read and therefore the location and weather always reflect China not my location. Used to work fine. Support says they do not work any more. ???? Really ????

2. I am in the US. We use mph not kmh. So I changed my device to reflect mph. Now it says mph but still measures the speed in kmh. My speed is 60 mph and the device shows 100. Every time I send a request to support they tell me how to switch to mph but not actually address the problem.

3. I cannot get the device to read the memory card except to do the firmware upgrade. When I put some files on there, it just does not see them.

4. I tried the remote to enter credentials on YouTube and other services. Ridiculously difficult to control and to manage (my car does not have a touch screen)

5. After the latest firmware update, the device constantly disconnects while I am driving. Either Carluex will disconnect completely and eventually reconnect. Sometimes it doesn't connect again. Or it will disconnect the phone, frequently when I am using the phone to navigate. The latest problem is that it doesn't start at all when I turn the car on. I have to disconnect and reconnect it to get it going again.

There are other problems that annoying by not critical. For instance, you can choose your background. I did. And it stayed for the duration I was driving. Then when I get in the car to drive again, it switches back to the default background. When I go back to choose the one I want, I find it is already chosen but doesn't show it until I switch again. So basically, I have to go through the process of choosing the background every time. Annoying ... why did they make that available if I have to choose it again and again. Trivial but annoying.

All this points out the severe lack of quality assurance and testing of the software before releasing it.

I have complained several times and asked for help. They take forever to answer and usually don't have a clear explanation. On the web site, they do not support the PRO model any more and they have switched to the PRO+. Lately they have just ignored me and not replied to the WhatsApp or to email.

I asked support to send me the PRO+ as a replacement since I was an early adopter like many on kickstarter. They have a one year warranty. It was our money that pushed them to finish production of the product. Anyway, the answer I got was to buy the PRO+ from the site and they will give me $20 discount --- $20 ????? Really??? I spent $200 and I have no assurance that the PRO+ would work. They would not even credit the $200 to the price of the PRO+. They just expect me to spend more money on this at full price--more or less.

I can find devices on amazon for under $100 to handle the CarPlay.

This is not a reputable company unfortunately. And this is the nature of investing in startups like this.

I AM VERY DISAPPOINTED AND CANNOT RECOMMEND PURCHASES FROM THIS COMPANY. I had several chats with support to help me and to negotiate a price for the PRO+ but they will not budge.

I am very sad to have to post this negative review.