Carmel Car & Limousine Reviews 

On March 10, 2023 I ordered a stretched white limousine for my granddaughter's sweet 16th birthday for March 11, 2023. Later that day, on the 10th, I realized they had the wrong address on the receipt therefore I called to correct it. On the 11th, a couple of hours before her party I was informed there wasn't any limos, making it impossible for me to make any other arrangements. Besides the fact they could've told me that when I called to make the correction the day before; the customer service representative, a female, who called to tell me there wasn't any limousines was extremely rude and unprofessional.

Horrific driver almost hit my car! I call to complain and they told me to call the police and said there are no ways to make a complain about a bad driver.

That man might end up getting someone hurt if keeps driving like that!

BOYCOTT CARMEL!!!

Driver was very prompt. 14 mins from Manhattan to Jet Blue at LGA.
Driver was organized. Had a little trouble understanding him .. otherwise the experience was great!

Do not use Carmel they are terrible!
I booked and paid them 230$ to pick up my family of 4 and take us from LAX to our hotel at Universal city and then pick us up from our hotel and take us back to the airport. Our flight lands and my phone rings saying he is here. I told him we needed to pick up our bags at the terminal and we would be out. We pick up our bags and head outside to find our car. I call because there is no blue SUV like he describes. I call and JJ picks up and says he is outside by valet parking. I ask him where he is at and he says the hotel. I then explained that we are at the airport. He says he was given the wrong paperwork and asks if we still want him to come pick us up. I say yeah because we have no other transportation and we paid them already. He hangs up irritated that he has to drive to the airport and it's gonna take 45 min to get there. I call Carmel and they said they would send someone out and they would be there in 30 min. An hour and twenty minutes after we land we get picked up and taken to our hotel.

Our pick up was just as bad! We were scheduled for pick up at 1:15. I call at 11am and ask if they can pick us up sooner and get told no, they can't do anything before 1:15. At 1:15 I haven't heard from our driver or the company so again I call. Sure enough our driver went to the airport instead of our hotel to pick us up. Again they ask if we still want them to come and again I give them the same answer, yes I have already paid you. They picked us up at 2:12 an hour later then scheduled and we had an hour drive to LAX. We arrived at the airport at 3:15 flew through the airport and barely made our flight that had already begun to board. But hey Carmel made sure we paid an additional 22$ for tolls they hit trying to get us to the airport. I have called and complained and have gotten no response about any kind of partial credit. All they say is that my trip is over and someone from the California location now has to look into it and see if they can authorize any kind of credit.

My driver was early. He was polite and considerate and helped me with my luggage and opened the door. A seamless quick trip to the airport. This is my review but I am awarded $10 Car cash from Carmel for sharing it. Will definitely use them again!

The driver arrived earlier than expected so that we has enough time to put our luggage. He explained the toll fare.

Living in NYC and traveling frequently for both business and leisure, I used to be a regular but I am shocked by the service degradation. Last one, called 10 minutes after pick up time to inform us they didn’t have a driver for our airport transfer. Today, after not receiving the usual notification of driver’s arrival (first image attached) driver called and I literally said “hi, would you wait for 10 minutes please? I’ll take care of you”. “Yes just call when you’re ready”. Went downstairs ten minutes later, looked for him and when I checked the app the job had been cancelled. Called customer service, transferred back and forth to 2 different dispatchers and eventually was informed they didn’t have a replacement car but would be charging for the service. Understood, Carmel, good luck but beware - competition is good and professional out there.

If you want a service that does NOT show up and cancels on you at the time of arrival! then book this service!!!!!!!! I called 3 times before my client arrived and reconfirmed. I asked is it 100% that the driver would arrive and they said Yes! Then they send an email 10 minutes after flight landed! cancelling the service. Worst company ever!

Absolutely horrendous experience and complete and total lack of customer service. Despite having reserved a car more than 24 hours in advance, on the day of the trip, December 23rd, I received a notification and call that first my car would be a half hour, followed shortly by them just canceling the trip with no notice. This is the second time they’ve done this, the last time was for a pick up at JFK but I mistakenly wrote it off as a one time experience.
When I spoke to dispatch after several calls, they advised that they had no cars available in the entire city, and that I should find another mode of transportation before hanging up on me. The day before Christmas Eve is not the day to be forced to find an alternative transportation. Clearly, their “reservation” system is meaningless. Do not use them if you actually expect a car to pick you up.

So bad!
Uber is 1000 times better. The Carmel car was dirty. The driver swerved off the road and I thought he was drunk.
IF YOU CHANGE YOUR PICKUP TIME BY EVEN 10 minutes - THEY ADD A $50 charge!

If I can give them a zero I will. Terrible service, terrible rude drivers that just yell and want to fight, stranded me I almost lost my flight I had to pay a private driver to take me to the airport never again will I use Carmel they need to get their act together

While I have never had a service problem with Carmel customers should know that they charge for tolls on an undiscounted basis even though they are using Easy Pass or equivalent and they are paying a discounted rate. This allows them to charge a lower amount for the ride than their competition but make it up through the profit they make on the toll charge. I have complained to them about this deceptive practice with no effect.

We recently were in New York City. We had a car reserved for 3 different occasions. We had issues with the second reservation, but they immediately gave us a $12 credit that was applied to the 3rd reservation. I was very pleased with this service and will definitely use it if and when we return to the city.

Absolutely awful company. Arrived at Boston Logan to find they had sent me a link to a meeting point at a different airport and the phone numbers provided didn't work or went to an answer phone.
Ended up taking a local taxi and when arrived at the hotel a very nasty message was left on my phone stating the driver had been waiting and I hadn't showed up.
Cancelled the transfer back and requested a refund through Expedia but only got 50% back as they claimed the driver had been waiting, Disgusting - do not use.

Teníamos el traslado al aeropuerto de New York contratado con ellos a través de Expedía. no nos vinieron a buscar a la vuelta…. al llamarles nos colgaban el teléfono y por poco no perdimos el avión. Tampoco nos devolvieron el dinero. Horroroso, empresa a evitar.

NEVER USE!!! THEY ARE THE WORST COMPANY. They don't come to pick you up and will not refund your money. They will also be very rude to you on the phone. I would give them a minus rating if that was possible!!! They are an absolute CON!!!!!

Worst car service ever made reservations to be picked up at jfk.called to tell them we arrived ,they said car would be there in 15 minutes no car came called again half hour later they said they were looking for a car and maybe we should look for another ride home at 12 midnight.never use this car service

Had reservation for 4:30pm at upper east side hospital for return trip to westchester. Called to get an earlier pickup and they said that it would cost $20 more and be an 1hour 10 minute wait. After wait, they said they still could'nt get a car to me until my 4:30PM scheduled pickup time, but they still wanted to charge me $20 more. Complained to dispatcher, and he cancelled my reservation entirely and told me to find another way home. WHAT A BAD COMPANY- DO NOT USE! LEFT STRANDED AT HOSPITAL.

I hired them to pick me up at the Newark airport. When we got to the hotel, the driver, who didn't speak English very well, started yelling, "You pay toll $35 cash." He just kept yelling it over and over. I only had $20s so with the tip I paid $60. I found out later the toll was only $22. I called and complained. The company said they would reimburse me. They sent me a check for $15. What a scam. Then the afternoon they were supposed to pick my son and I up to go back to the airport. They called to say they couldn't get me to the airport on time. I had to call someone else. They also told me to contact Expedia to get a refund, but what a surprise Expedia has no record of it. Do Not Hire this Company. They are a hot mess!!

We booked their car service to take us to our hotel from LGA airport. The operator on the phone told us the car will be there within 10 minutes. After 20 mins of waiting, we called back and they said that they were trying to find a car and it could be another 30-40 mins. We canceled with them and took an uber to the hotel. Was a fight to get our money refunded. Do not use this service under any circumstances.