Carmel Car & Limousine Reviews 

Three times now Carmel Limo has accepted my electronic reservation (made on their web site or with the app) and then days later, shortly before the pickup called to say "sorry we have no drivers". AVOID CARMEL in Austin, TX. Totally unreliable.

Car smelled like someone had been smoking in it for years, car was dirty and rusty, and all seat belts didn’t work. It was not the “deluxe” car I paid for. It was like an old taxicab. Also, the driver tried to cheat me. He added in the tip he thought was appropriate and told me that was part of the charge. Customer service is non-existent and refuses to get back to me. Very disappointing and totally unacceptable. I have been a good customer and deserved better treatment.

I had a round-trip pickup and drop-off from the airport to my hotel and back. They never picked my wife and I up to take us to the airport. I had to pay a lyft 85$ to get there... When I tried to ask for a refund I was yanked around between Expedia and Carmel saying the other company had to do their part. It was an incredibly unfriendly experience and I will never use this service again. I asked for a full refund of the 100$ I paid and after nearly 3 weeks of calling every other day to get this sorted out I end up with a 40$ refund even though I was told I was getting the full refund by every single person I talked to! They lied to me and at this point I am so defeated from talking to people who lie right to you that they can just keep the 60$. Disgusting business practices. Just use an Uber, Lyft, Taxi, anything but this company.

I have used Carmel many times and even had the app, but I will never use them again. For the second year in a row they stranded my family at the Newark Airport late at night coming back from a trip with lots of ski equipment. But first they strung us along for 45 minutes, telling us a car was on the way, before finally admitting that not only did they not have a car for our prepaid reservation, but they had no idea when they might find one.

They tell you to wait by the curb and someone will come in a few minutes, whether they have a car available or not. It's even worse in the winter when they tell you that!

You can find many similar stories online. Their customer service is worthless. Pay a bit more for a taxi or Uber or use Dial 7...any competitor is better!

Person on the phone very rude and not educated .
Some people can not work in costumer service.
I cancel my reservation.

Worst experience ever -- Carmel claims to be available "worldwide" but they just contract out to local car services and take no responsibility when things go wrong. They left my elderly Dad stranded for roughly 30 minutes at the airport and kept lying about where they were. Dispatch explained it wasn't a Carmel Car so they were trying to reach the company they subcontracted to. I tried to speak to Customer Service after this experience but they are evasive. They leave messages to go to the website to explain your issue. There is no direct-line to a human in Customer Service. Please check other sites and you will find Carmel has horrible reviews/ratings. I have never been treated so poorly before - AVOID THEM AT ALL COSTS.

A couple of pickups in New York and all good.

Just received a fraudulent notice from my credit card company. Seems that Carmel Car and Limousine will accept bogus credit card numbers.

I was a prepaid on-line car service from LGA to Manhattan Upper East Side & Return.

The drivers were responsive, courteous & professional.

The driver from East Side to LGA took the shortest, fastest route without prompting. This is important to prepay customers.

The driver easily met all my Rider Rights.

Can’t even begin to explain how awful their customer service was! We booked a car for 6 people and 6 luggage, when we arrived at the airport, they gave us a car which would fit 6 people in but only 3/4 luggage... The driver had his own bags etc in the boot which he wouldn’t removed and when he said we won’t be able to all fit we explained to him that we have booked for 6 people and 6 luggage and showed him the paperwork. The driver wasn’t very interested in the paperwork and just kept telling us that "we won’t fit". So he rang up his employer and handed the phone to us where we explained to them the situation and we were told "they don’t have a car big enough" and when questioned as to why they let us book for that amount and then took our money they had no answer. Their solution was to send another car and asked us to pay extra for this! Obviously, we said no, as we had already paid for that service and that if you can’t provide us the service that we have already paid for then it should be for them to sort out and to foot the expense of this. This went on for about half an hour to 40 minutes where the driver kept trying to get in his car and drive off, the only reason he didn’t was because we had his phone. Regardless of the countless times we had to repeat ourselves they still didn’t understand how they were in the wrong so we disputed this with Expedia and informed them that we want a full refund and that we will be putting in a claim for costs which Carmel can pay for any money we are out of pocket on. The driver then snatched the phone out of my pregnant sisters’ hand and drove off! Completely unacceptable! So rude and arrogant! Also, when Expedia spoke to them, they also lied and said "we wouldn’t get in the car" not the fact that they didn’t provide a car big enough! It was clear to Expedia that they were being deceitful as we would’ve got in the car if it had been big enough. So not only are they rude and ignorant they are also liars as well.

They are not even worth 1 star. Dont waste your money.

Terrible Service. The driver never showed up at O Hare. Besides when I called their dispatch they were rude and un polite, kept my money and told me they did not care of any bad review. After reading the most of the reviews I can see that they mean this. Never Hire Them. Trust me.

The driver demanded a 20% tip and I found him intimidating. He also overcharged me for the road toll. I emailed Carmel to complain and they didn't even have the courtesy to reply to me. I will not be using them again!

Booked well in advance for a ride to catch a plane. As I waited at the curb for my car which was late, received a text they would be there in 10 minutes. Then another text with a 15-minute delay. Then a text saying sorry, we won't be able to pick you up! Called Dial 7--they arrived in a few minutes and charged less than Carmel. Will never use Carmel again.

I had used Carmel car service for years and they had always been reliable. However, in the past year, they have stood me up three times. They called to say they were running 10 min late. After waiting 15 min, I called the dispatcher to learn that they have no cars. No call to me to tell me that. I had reserved this car two days before. How do they book a ride without knowing if they will have a driver? I am totally disgusted with this company. Yes, they are more reasonable than other car services, but not worth the aggravation of trying to figure out another way to get to your destination at the last minute. Shame on me for giving them so many chances. Three times and you’re out!

Made it to JFK with time to spare! My driver did not delay in getting me to my fly on time. The ride was smooth for it to be midday JFK travel coming from Northern Westchester. Great job!

Booked my wife for pick up at LGA picked up on time all perfect was quoted 38.75 fare not including tip and tolls. At destination my wife told it would be 55$ they went over 59th street bridge. No toll When questioned the driver said just give me 50.00 wife felt driver aggressive and just wanted to get her bag out of trunk fearing the driver could run off. Filed com0,ain’t on2 days ago no action taken they just don’t give a care Too bad used them all the tine

Best limousine service in NYC. I would highly recommend that anyone looking for a limousine to make their Prom or other special services uses this friendly, outgoing and extremely best limousine company.

Horrible and dangerous. Booked for my daughter to be picked up at Met Life Stadium after a concert. They came and left her stranded at 12 midnight. Driver went to wrong lot then had some story that she had to leave. She had to make her way to train and got back to NYC then had to uber home making it 2 am. Told us to call a different service. Never again.

Booked a trip bundle, including airport transfer to hotel thru Carmel. Price was great....till I called them directly about my itinerary to confirm.
Had difficulty with communicating my questions...then was GRILLED with questions about how many people (3--I booked for that many!)--how many BAGS, etc....
When I told them same as the airplane--3 carry on bags/3 personal items/3 people....I started getting the spiel that I need a van instead of a sedan. MORE MONEY, of course!
I TRIED to explain that if we can drive 3 1/2 hrs to the airport with the same people/baggage, we can surely ride from the airport to the hotel in the same size vehicle. (We are using a NIssan Sentra--very small!)

I got BAD feelings about my call and the INQUEST--- so called to find out about options to cancel with booking company. (no prob) Then while I was on the phone calling other options for quotes, Carmel called me BACK to BACK to BACK 6 times!!! I answered once and told the woman I was on the other line; she STILL called me back over and over and over!!!
HARASSED by this company before ever using them! SOOOOO glad I backed out of this potential disaster!!!!

Do your homework before you book! Check reviews on various sources!! Transportation issues from airport to hotel and back can RUIN a vacation!!