Really happy with the service I received from Jonathan k when buying my new car. He was friendly, helpful and professional throughout the whole process and made everything really straightforward a... Toon meer
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Lees wat reviewers zeggen
I dont usually reciew companies but ive received absolutely awful service from the Carsa Bolton Branch. I bought a car in May and since then, had a load of problems with contact and getting things sor... Toon meer
Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without... Toon meer
Bedrijf heeft geantwoord
Hundai santa FE is very nice family car. I am enjoying driving its no problem in car all functions work properly no complain thanks for carsa I am lucky I choose carsa motors in bolton thanks again..... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Geschreven door het bedrijf
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contactgegevens
Morris Street, BL2 2BL, Bolton, England, Verenigd Koninkrijk
- 02046402203
Summer price drops
3,9
Goed
74 reviews
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No refund if you do not test drive the car
We made a reservation with carsa bolton ,then we changed our minds over the car we were to view ,we called upto to cancel ,3 weeks later after numerous emails calls ,with no reply ,I've eventually got through to someone ,then to be told no refund as I didn't test drive the car ,it doesn't state this when making the reservation
25 juli 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Mark,
We appreciate you sharing your experience. We understand your frustration regarding the refund policy and the communication challenges you faced. We are reviewing our reservation and cancellation procedures to ensure clarity for all customers.
Best Regards,
The Carsa Team
I choose carsa because of the carsa is…
I choose carsa because of the carsa is a reputed company but I went to Bolton branch last Monday for pick up my Toyota rav4 LO21LNG 24/08/2006. I selected the car is rav4. But after I saw the car AT Bolton the car windscreen is a big chip and one tyre nearly under limit and in side the car no floor mat and I told them but they are three person all are trying to sell me William products and they don’t listen what I’m I saying about missing in the car and end of the time I told them If you not repair windscreen I don’t want to buy car then one of the senior person trying to contact head office to repair windscreen and he told me manager agreed to repair windscreen. Then he told me take the car with you and our manager will arrange for repair the windscreen at your house. Last two days I trying to contact with head office but no one pick up my phone.
Your website says all vehicles are on under comprehensive vehicle inspection but it’s practically not true.
24 augustus 2026
Antwoord van Carsa - Bolton
Dear Mr Abu Sayed,
Thank you for sharing your experience. We’re sorry that the condition of the vehicle at collection and the communication since have fallen short of your expectations.
We understand your concerns regarding the windscreen damage, tyre condition and missing floor mats, particularly given your expectations following our vehicle inspection process. We’re also sorry that you felt your concerns were not listened to while additional products were being discussed.
We would like to look into the outstanding windscreen repair and the communication you have had with the team. Please contact our Customer Care team at customercare@carsa.co.uk with your vehicle details so we can review this further and ensure the matter is progressed.
Best Regards,
The Carsa Team
Excellent Service and Very Helpful Staff
Easy booking system. Jonathan was a great guide and salesman. He helped with all my queries and did all the checks I asked for. He even accompanied me on the test drive, as I am not familiar with the local area and wanted to find a road to drive the car at a higher speed.
With the help of his manager, Mez, they managed to assist me in sorting a good price including a 3 year warranty and my part exchange vehicle.
A very professional transaction and I'm very excited to be driving away with my new Skoda!
26 augustus 2026
Antwoord van Carsa - Bolton
Dear Christian,
We are delighted to hear about your positive experience with our easy booking system. It's wonderful to know that our team provided such helpful and professional service, and that you felt well taken care of throughout your purchase. We are so pleased you are excited to drive away in your new car.
Best Regards,
The Carsa Team
Carsa Bolton
As soon as I went to carsa 30 minutes early saw the car before I went in ilyas was there ready to hand the keys off happy to help after i noticed so tiny scratches and dents to the car happy to try to polish some of the minor marks out and every question was answered and even after the first meeting no hassle to secure the car helped out end to end and even delivering the car couldn’t ask for a better service.
25 augustus 2026
Antwoord van Carsa - Bolton
Dear Kyle,
We're delighted to hear about your excellent experience! It's wonderful that our team was ready to assist you, address your concerns about the car's minor marks, and answer all your questions. We're especially pleased that the process was hassle-free from start to finish, including the delivery. Thank you for your kind words!
Best Regards,
The Carsa Team
Easy peasy
Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without prompting, their sales rep Ilyas pointed out a cosmetic defect to the car. He talked me through all the add-on services Carsa could provide. I felt he explained everything adequately and he didn't put me under any pressure. Everything from start to finish was smooth and professional.
13 juli 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear RJ,
We are delighted to hear that you had such a smooth and professional experience with us. It's wonderful to know that the vehicle transfer was efficient and that our sales representative provided excellent service, including pointing out cosmetic details and explaining add-on services without pressure. Thank you for your kind words!
Best Regards,
The Carsa Team
Excellent service purchasing my Audi…
Excellent service purchasing my Audi Q5. Hamzah helped me and I couldn’t recommended him enough. I would use Carsa Bolton again.
19 augustus 2026
Antwoord van Carsa - Bolton
Dear Lindsey,
Thank you for taking the time to share your experience. We're delighted to hear that you received excellent service during your purchase and that our team member was so helpful. We truly appreciate your recommendation and look forward to assisting you again.
Best Regards,
The Carsa Team
Above and beyond customer service
Ilyas went above and beyond, even working on his day off, to ensure that I walked away with my perfect car. He took his time to show me what was available within my budget, allowed me to test drive various cars, and then found the right deal for me.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Natalia,
Thank you for taking the time to share your experience. We're delighted to hear that our team member went above and beyond, even on their day off, to help you find the perfect car within your budget. We appreciate your kind words about the excellent service you received.
Best Regards,
The Carsa Team
Do not trust this company
Do not trust this company. They will not refund your £39 fee to view a vehicle . I have been waiting 5 weeks and despite several calls I still haven’t received my £39 reservation fee from Carsa Bolton.it appears to be a scam as they asked for debit card rather than credit card saying it would be quicker to refund. Do not trust this company .After contacting customer care I have now received my refund although I should not have had to go through this to obtain the automatic refund . Also the car I viewed had what I can only describe as bleach marks over the front passenger seat which was not advertised, I would not have expected this on a car only 12 months old and costing well over £20,000.i have given the company an extra star for my experience with customer service
15 juli 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Clifford,
Thank you for choosing Carsa and for taking the time to share your experience. We’re sorry to hear that you have been waiting for your £39 reservation fee to be refunded and that you have had difficulty obtaining an update.
We appreciate how frustrating it must be to have chased this several times without receiving the resolution you expected. Please contact our Customer Care team directly at customercare@carsa.co.uk, quoting your details and reference if available, so the team can review the refund with you.
We will also look into the concerns you have raised internally, including the refund process and communication surrounding it.
Thank you again for being a Carsa customer and for bringing this to our attention.
Best Regards,
The Carsa Team
Serious lack of communication as car…
Serious lack of communication as car had not even arrived at the location on the agreed test drive appointment and i was not contacted and informed on time. Staff were very uninterested and lacked communication between themselves being three of them. Important parts were missing from vehicle that were not even mentioned and found out after bringing car home. Very very slow transaction at their branch wasted so much of our time. Told us car was ready to be driven away but as we got there their 2 others cars were blocking and they could not even find the keys so wasted another 10minutes whilst my 1 hour temporary car insurance had started. One in particular Rude staff member. Been to several car dealerships and this is my first time i have come across such staff who appeared interested and clueless most of the time.
14 augustus 2026
Antwoord van Carsa - Bolton
Dear Customer,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience was so disappointing, particularly around the communication regarding your test drive and the delays you experienced at the branch.
We appreciate how frustrating it must have been to travel for an arranged appointment only to find the vehicle had not arrived, and then experience further delays when collecting the car. We’re also sorry to hear that you felt the communication between the team was lacking and that you encountered issues with missing items and the vehicle handover.
We will look into the concerns you have raised internally, including the appointment arrangements, communication, vehicle preparation and handover process, as well as the customer service you received from the branch team.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience did not reflect the standard of service we aim to provide.
Best Regards,
The Carsa Team
The staff both salesperson and general…
The staff both salesperson and general manager were very good to deal with and most of all the car was excellent
15 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Alwyn,
Thank you for taking the time to share your experience. We're delighted to hear that our team provided excellent service and that you are pleased with your car. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Hamzah was very helpful today and we…
Hamzah was very helpful today and we are happy customers
14 augustus 2026
Antwoord van Carsa - Bolton
Dear Nicky,
Thank you for taking the time to share your experience. We're delighted to hear that you received such helpful service and that you are happy customers. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
All good
All good, but the warranty package is pretty expensive. Good services anyway.
14 augustus 2026
Antwoord van Carsa - Bolton
Dear Chak,
We're glad you enjoyed our services! We appreciate your feedback regarding the warranty package pricing.
Best Regards,
The Carsa Team
Staff were great helpful friendly…
Staff were great helpful friendly understanding car wasn’t charged but paid towards charging
13 augustus 2026
Antwoord van Carsa - Bolton
Dear Colin,
We're happy to hear our staff were helpful! We appreciate your understanding regarding the charging.
Best Regards,
The Carsa Team
Ibby was a 5 star salesman
Ibby was a 5 star salesman. Highly recommended. Excellent.
12 augustus 2026
Antwoord van Carsa - Bolton
Dear Danielle,
We are so pleased to hear about your excellent experience with our team. Thank you for your kind words and high recommendation; we truly appreciate your positive feedback.
Best Regards,
The Carsa Team
Illy was really helpful
Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Nothing seemed much trouble. Thanks again.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Stephen,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so helpful and patient, especially with the technical issues you faced. It's great to know that the minor issue was quickly resolved and that missing items were provided without any trouble.
Best Regards,
The Carsa Team
Easy and fast process
10 augustus 2026
Antwoord van Carsa - Bolton
Dear Viola,
We're so happy to hear that you found our process to be both easy and fast. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
The service at Carsa Bolton was…
The service at Carsa Bolton was amazing. Everything about the car was explained in detail and I tested the car to my satisfaction. All my questions were answered properly. Louis, who attended to me was really helpful.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Afeez,
Thank you for taking the time to share your experience. We're delighted to hear that the service at our Bolton branch was amazing and that everything about the car was explained in detail. It's great to know that all your questions were answered properly and that our team member was really helpful.
Best Regards,
The Carsa Team
Ibby was great
Ibby was great. He explained everything clearly, put us under no pressure and left us to discuss things like the warranty. Would definitely recommend carsa and Ibby. Thank you guys
5 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Sarah,
Thank you for taking the time to share your experience. We're delighted to hear that our team member explained everything clearly and ensured you felt no pressure, allowing you to discuss things comfortably. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Great service by Ibby
Great service by Ibby, would highly recommend
5 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Soffia,
Thank you for taking the time to share your experience. We're delighted to hear that you received great service and would highly recommend us.
Best Regards,
The Carsa Team
Ilyas was really helpful and sorted…
Ilyas was really helpful and sorted everything for me
4 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Bolton
Dear Customer,
We're delighted to hear that our team member was so helpful and managed everything for you. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
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