The automated texts/WhatsApp’s and calls were really efficient and helpful. The sales call from “Josh” to reserve the car was no nonsense and straight forward. The price offer on our part exchange... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I recently bought a car through Carsa and had a great experience from start to finish, all thanks to Barry. He was professional, welcoming, and made the whole process completely stress-free. There... Toon meer
Bedrijf heeft geantwoord
Barry provided us with an excellent service. He explained all the financial options very clearly to help us make an informed decision. Unfortunately the car we looked at this time didnt meet our expe... Toon meer
Bedrijf heeft geantwoord
Very good service from start to finish. Staff were very friendly and attentive. Sam was the guy I was dealing with and was extremely helpfull and informative. Only minor issue was with the hybrid char... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Geschreven door het bedrijf
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contactgegevens
Dudley Road 124, B63 3NS, Halesowen, England, Verenigd Koninkrijk
- 02046402210
Summer price drops
4,7
Uitstekend
89 reviews
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Faulty car and terrible after sales service
Service centres cant even diagnose a fault with the cars that they are selling, terrible after service, leaving you waiting for days and days with no answer and once you finally get through to them after a half an hour hold you’re told they will call you back, which they never do, selling cars that have apparently have been thoroughly checked over when they clearly haven’t and then making it near on impossible to get them to help you, do not buy a car from this company, they are not even worth the one star
28 september 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Matthew,
We’re very sorry to read about your experience and the issues you’ve described with both the vehicle and our after-sales service. This is not the level of support or communication we aim to provide, and we understand how frustrating it must be to feel left without clear answers. We will review the concerns you have raised with our service and after-sales teams to help improve our processes and prevent similar situations in future.
Best Regards,
The Carsa Team
A company with no morals or accountability
I went to test drive a car at Carsa and just before we set off they discovered the side of the passenger chair was broken and all the buttons to adjust the seat electronically were missing. I agreed to buy the car on the promise (written in an email to me by the Carsa branch manager) that I could bring the car back to them to repair the seat free of charge and provide me with a courtesy car if I would have to leave the car with them for the repairs to be completed. 4 and a half weeks and dozens of emails later I am still waiting for Carsa to fulfill what they agreed to do in order for me to agree to buy the car. What started as me receiving email replies from Carsa customer service fobbing me off has now evolved into my emails not being responded to at all! To date no one from Carsa has contacted me to arrange for me to bring the car to them to complete the repairs they agreed to complete before I bought the car.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Phil,
We’re very sorry to read this, particularly as you say the seat issue was identified before you purchased the vehicle and that you proceeded on the basis of a written commitment from the branch manager that it would be repaired.
We completely understand your frustration at still waiting four and a half weeks later, especially after sending numerous emails and initially receiving responses that you felt did not move the matter forward, followed by a lack of response altogether. If an arrangement was made with you before purchase, you should not have been left chasing repeatedly to arrange for that work to be carried out.
We’re sorry that this has turned what should have been a straightforward repair into such a frustrating experience. We’d like to make sure the outstanding arrangement is properly reviewed. Please contact our Customer Care team at customercare@carsa.co.uk with your vehicle registration and details so we can locate the case and look into this further.
Best Regards,
The Carsa Team
Great Experience
Carsa provided a good experience with part exchanging and taking out a new finance. I was allowed to pick a date and time to carry out a test drive and exchange providing good customer service. Wayne provided a professional and friendly service answering any questions and showing consideration for needing a family car. Overall I’d recommend Carsa for future car buyers.
30 augustus 2026
Antwoord van Carsa - Halesowen
Dear CW,
We're delighted to hear you had a good experience with your part exchange and new finance. It's wonderful to know our team provided professional and friendly service, showing consideration for your family car needs. Thank you for recommending us!
Best Regards,
The Carsa Team
Great Experience Buying Hyundai Tucson…
Great Experience Buying Hyundai Tucson from Carsa | Halesowen.
I recently purchased Hyundai Tucson, from Carsa (Halesowen) and couldn't be happier with the whole experience. From the moment I walked in, the staff were friendly, knowledgeable, and genuinely focused on helping me find the right vehicle rather than just making a sale.
The process was smooth from start to finish / they walked me through all my options, answered every question patiently, and never made me feel pressured or rushed. The paperwork and financing side was handled efficiently too, which made the whole thing far less stressful than I expected.
The car itself was in excellent condition, exactly as described, and the team made sure it was fully prepped and ready before handover. They also took the time to go over all the features with me before I drove off, which was a nice touch.
Overall, a smooth, honest, and professional car buying experience. I'd happily recommend Carsa to anyone looking for their next car, and I'll definitely be going back when it's time to upgrade.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Haq Nawaz Gul,
We're so pleased to hear you had such a positive experience purchasing your Hyundai Tucson from us. It's wonderful to know our team made the process smooth, professional, and stress-free for you. We appreciate your kind words and recommendation!
Best Regards,
The Carsa Team
I will recommend this car company to…
I will recommend this car company to anyone who interested to get a new car
29 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Consumer,
We are so happy to hear that you would recommend us to others looking for a new car. Your positive feedback means a lot to us!
Best Regards,
The Carsa Team
Smooth experience
Smooth experience, no surprises, good prices
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear William,
Thank you for your fantastic feedback! We're delighted to hear that you had a smooth experience and found our prices to be good. We appreciate your kind words.
Best Regards,
The Carsa Team
Great service from Barry
Great service from Barry. Kind and considerate and flexible to our particular requirements. No pushy behaviour, simple with facts and a genuine human interaction. Thank you!
29 augustus 2026
Antwoord van Carsa - Halesowen
Dear David,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided great service, being kind, considerate, and flexible to your requirements, and that you appreciated the genuine human interaction.
Best Regards,
The Carsa Team
I reserved a car online paid the…
I reserved a car online paid the deposit, Went to view and test drive it at few days later. Literally drive off in my new car. The process was really good and easy. Sam who helped me made everything so easy, from explaining the car's features to signing paperwork
28 augustus 2026
Antwoord van Carsa - Halesowen
Dear Mrs Willis,
We're delighted to hear that your car purchase was so smooth and easy, from viewing to driving away. It's wonderful that our team member made everything so straightforward, explaining features and handling paperwork efficiently.
Best Regards,
The Carsa Team
Amazing man helped us between choosing…
Amazing man helped us between choosing 2 different vehicles with finance options etc and warranty. Highly recommend coming to carsa for choosing your new car
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Ygm Forever,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided excellent assistance with vehicle choices, finance options, and warranty, making your car selection process smooth and highly recommendable.
Best Regards,
The Carsa Team
Barry was very helpful and…
Barry was very helpful and knowledgeable. Helped us understand everything. Wayne was also super helpful and saw that we had everything we needed while waiting!
28 augustus 2026
Antwoord van Carsa - Halesowen
Dear Molly,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful and knowledgeable, and that everything was clearly explained. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Very helpful and so quick easy
Very helpful and so quick easy. Very happy
27 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear R r,
Thank you for your wonderful feedback! We're so happy to hear that you found our service helpful and efficient. We truly appreciate your kind words.
Best Regards,
The Carsa Team
Very smooth experience
Very smooth experience, and very helpful and friendly staff.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Samuel,
Thank you for taking the time to share your experience. We're delighted to hear you had a very smooth experience and found our staff helpful and friendly. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Adam sales person was friendly and…
Adam sales person was friendly and informative without being pushy. He left us to view the car in our own time.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Sue,
We're delighted to hear you had such a positive experience with our salesperson. It's wonderful to know they were friendly, informative, and allowed you to browse at your leisure. Thank you for sharing your feedback.
Best Regards,
The Carsa Team
Excellent service from start to finish
Excellent service from start to finish. The staff were friendly, professional, and very helpful...
26 augustus 2026
Antwoord van Carsa - Halesowen
Dear Gayathiri ,
Thank you for taking the time to share your positive experience. We're delighted to hear you received excellent service from start to finish and found our team friendly, professional, and very helpful.
Best Regards,
The Carsa Team
Good online system
The automated texts/WhatsApp’s and calls were really efficient and helpful. The sales call from “Josh” to reserve the car was no nonsense and straight forward.
The price offer on our part exchange was halved in the 5 days between the quote and the day of purchase, which was disappointing.
“Barry” in the Halesowen show room was our salesperson. He was helpful with the test drive, knowledgable and helpful about the sale and extras and respected our right to decline the extras. Very nice guy.
Happy with our overall experience.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Dakota,
We're pleased to hear that our automated communications were efficient and that your sales call was straightforward. We appreciate your feedback regarding the part exchange valuation and understand your disappointment. It's great to know that your salesperson was helpful and knowledgeable. Thank you for sharing your positive overall experience.
Best Regards,
The Carsa Team
Outstanding service from Barry!
I recently bought a car through Carsa and had a great experience from start to finish, all thanks to Barry. He was professional, welcoming, and made the whole process completely stress-free.
There was no pushy sales pressure—just honest, clear communication, helpful advice, and genuine care in making sure everything went smoothly. Barry answered all of my questions, handled the paperwork efficiently, and ensured the car was perfectly prepared for pick-up.
If you’re visiting Carsa, I’d highly recommend asking for Barry. Top-class service!
23 augustus 2026
Antwoord van Carsa - Halesowen
Dear Jay,
We're delighted to hear you had such a great experience from start to finish. It's wonderful to know that the process was stress-free, with clear communication and helpful advice, and that your car was perfectly prepared. We truly appreciate your recommendation!
Best Regards,
The Carsa Team
Antwoord van Carsa - Halesowen
Dear James,
We're delighted to hear you received great service and experienced a nice, quick sale. Thank you for your positive feedback; we appreciate it greatly.
Best Regards,
The Carsa Team
Wayne was absolutely amazing he made…
Wayne was absolutely amazing he made everything so easy! Would recommend him to anyone! Thank you Wayne ❤️
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Tani,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was absolutely amazing and made everything so easy for you. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Great Customer Service
Test drove Tesla at Halesowen Branch. Great customer service. Salesman Barry is very friendly, helpful and informative.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carsa - Halesowen
Dear Anmol,
We're delighted to hear you had such a positive experience during your test drive. It's wonderful to know our team member was friendly, helpful, and informative.
Best Regards,
The Carsa Team
Barry is great
Barry is great, really informative, no rush service. Very happy overall. Thank you so much.
22 augustus 2026
Antwoord van Carsa - Halesowen
Dear Andrew,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was informative and provided a no-rush service, leaving you very happy overall.
Best Regards,
The Carsa Team
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