Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared i... Toon meer
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Lees wat reviewers zeggen
I have not received any updates besides one correspondence from this company after I placed my order 2 months ago. They have not shipped out my order and they do not respond to me via email, WhatsApp,... Toon meer
They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shoppi... Toon meer
I was sent a wrong item. Carsha has no real customer service. I purchased an expensive perfume from Carsha, an MFK grand soir 200ml but I received an MFK gentle fluidity gold 200ml. I contacted them w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Carsha is a one-stop beauty wholesale and retail platform. Selling 2000+ branded cosmetics, skincare products and fragrances. Co-operating with 500+ international brands including Aesop, Byredo, Chanel, Clarins, Clinique, Dior, Estee Lauder, Jo Malone, Lancome, La Mer, Tom Ford, Shiseido, YSL and more.
Contactgegevens
Room B8, 1/F, Block B, East Sun Industrial Building, 16 Shing Yip St, 852000, Kwun Tong, Hong Kong
- +852 57454980
- contact@carsha.co
- carsha.co
2,3
Slecht
69 reviews
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Still haven't received my order...
I received the first wholesale order a month after placing the order. On July 3rd, I placed a second wholesale order and paid $17,650. Since then, this supplier has not been in touch, and I don't know how to get my money back. Be careful!
Updated on September 23:
I received the first part of my order on September 5 and am currently waiting for the second part of the order. You need to improve your customer service. Thank you for sending my order.
2 juli 2024
Review zonder uitnodiging
Antwoord van Carsha Global Trading
Dear Siarhei,
Thank you for your review. I’m sorry to hear about your concerns. I want to assure you that all of your orders were shipped, and we communicated throughout the process. We appreciate your understanding, as larger wholesale orders can take a bit longer to fulfill due to our competitive pricing and inventory gathering.
We truly value your business and hope to work with you again in the future. If you have any further questions, please don’t hesitate to reach out.
Best regards,
Ella
Carsha Customer Service Team
NO COMMUNICATION FOR OVER A WEEK
NO COMMUNICATION FOR OVER A WEEK. MY ORDER HAS NOT BEEN SENT & NO RESPONSE TO EMAILS OR WHATSAPP MESSAGES!! DO NOT PURCHASE FROM THIS COMPANY.
28 juni 2024
Review zonder uitnodiging
Antwoord van Carsha Global Trading
Dear Tanya,
Thank you for taking time to write us a review.
I apologize for the lack of communication. We use a third-party service for shipping, which sometimes causes tracking codes to be delayed. However, I want to assure you that your order is on the way and has actually been delivered.
If you have any further questions or need assistance, please feel free to reach out. We appreciate your patience.
Best,
Ella
Carsha Customer Service Team
Antwoord van Carsha Global Trading
Dear Amy,
Thank you for your review.
Hope to serve you again.
Best regards,
Ella
Carsha Customer Service Team
Try their tax-free shipping please
Please, try their tax-free shipping, it's really great for small business owners in UAE like me.
11 juni 2024
Huge room to improve!
They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shopping experience, but I still love the products.
11 juni 2024
Good wholesaler
Carsha is a good wholesaler and I already made good profilt from their products.
6 juni 2024
Perfect if they can fix their ingredient translations
Their ingredient lists are not too accurate but I can still find some great products.
21 juni 2024
I bought a beauty machine here
I bought a beauty machine here. It is very useful. I have been using it for about a month and I have seen some results.
4 juni 2024
I'm a fan of Jill Stuart's skincare &…
I'm a fan of Jill Stuart's skincare & perfumes. They have many selections I can't find elsewhere, which is super exciting!
7 juni 2024
My skin feels better
My skin feels a lot better after trying their products, clap clap for the korean skincare.
30 mei 2024
Packing is not good
They don't know how to pack because every time they waste so many space in the boxes...
14 mei 2024
Kbeauty products are really affordable…
Kbeauty products are really affordable here and I think they're genuine too. Happy to find this online store.
30 mei 2024
Perfect foundation
Found a Shu Uemura foundation from Japan on their website, really suitable to my oily skin, love it.
16 mei 2024
Carol responses promptly and is very…
Carol responses promptly and is very friendly, she also sent us some extra gifts.
15 mei 2024
My skincare routine is built by them
Honestly, Carsha has everything I need for my skincare routine, all I need is more money.
19 mei 2024
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