Cars on Demand Reviews 

I honestly can’t thank Cars on Demand enough for all their help.

A special thank you to Jenny, who has been absolutely amazing from the beginning. She has been so patient with me, always taking the time to listen to what I was looking for and helping me find the best option for my needs. She explained everything clearly, kept me informed throughout, and never made me feel like I was asking too many questions.

I also want to say a huge thank you to Israr. Whenever I’ve had any questions or any issues with the car, he’s always come back to me straight away and has been incredibly helpful and prompt every single time.

Overall, I’ve had a really positive experience with Cars on Demand. Any payments that needed to be made for garage work or anything else were dealt with quickly and efficiently, and the delivery of my car went smoothly with no issues at all.

The customer service from both Jenny and Israr has been brilliant, and I really appreciate all their help and support. Thank you both!

Avoid using this rip off company, charged almost 2k for minor scratches that were hardly noticeable! Felt like the miserable guy who collected my car was trying to find items on purpose to get commission.

The whole experience has put me off leasing all together!

Cars on demand also got me a CCJ for missing one month payment, got very vicious demanding money and caused so much stress.

Do not use cars on demand as you will regret it.

I had an excellent experience with Cars on Demand and would happily recommend them. From the initial booking through to vehicle return, everything was handled efficiently and professionally. The car was clean, well‑maintained, and exactly as described, which made the whole process straightforward and stress‑free.
I would particularly like to praise Jenny Shaw, who provided outstanding customer service. She was friendly, knowledgeable, and very responsive, ensuring everything was clearly explained and handled smoothly. Her professionalism and attention to detail really stood out and made a big difference to the overall experience.
Great service, great people, and very good value for money. I will definitely be using Cars on Demand again.

Fast, easy, and great communication via email.

This is the second time I have used Cars on Demand short 6 month leases and they are spectacular. Great customer service!

Rip off merchants. Got 'brand' new cheap Peugeot for around five months, with 400 miles on the clock. Here is the list of supposed damage (probably worth 5% of a brand new car:
Offside front polished wheel – diamond cut repair required – £115
Nearside rear polished wheel – diamond cut repair required – £115
Nearside front polished wheel – diamond cut repair required – £115
Nearside front tyre – replacement required – £130
Offside rear door, nearside rear door, and offside front door – cold dent repair required – £90

We were apparently given log books which we don't recall having and were charged £90.

Reporting them to Trading Standards.

I had an excellent experience with Cars on Demand! The booking process was quick and straightforward, and the team was friendly and professional from start to finish. The car was in fantastic condition, clean, and comfortable—exactly what I needed for my trip. I also appreciated their flexibility and prompt communication, which made the whole experience stress-free. I highly recommend Cars on Demand to anyone looking for a reliable, hassle-free car leasing service!

Hi Everyone,
Cars on Demand are absolutely BRILLIANT!!
I was in desperate need of a hire car and called them yesterday to enquire and by 11.00am this morning had the exact car I wanted DELIVERED!! & I live in the middle of nowhere.
JENNY SHAW arranged the car for me, she was absolutely AMAZING!! Jenny was so helpful, her telephone manner was exemplary, she was crystal clear explaining options to suit my needs and gave me all the time I needed to organise detail including helping me sort out my insurance in real time!
I would highly recommend Cars on Demand to anyone and would definitely use their services again, just hope Jenny would be available...
VERY WELL DONE 'CARS ON DEMAND'.
From Mr. Extremely Satisfied.

i have had 2 vehicles over the last year from cars on demand and i cannot fault them. genuinely down to earth people from the sales lady to the delivery man. the two vehicles were literally brand new and the process was very easy. got a list of cars, picked one, did the paperwork and it was delivered the next day. there were damages on the return but i was only charged for the one damage which was called for. i don't understand how people don't expect a few charges on a brand new car if you have only had it for a few month and damaged it. (imagine if it was your 40k car) that's why you take insurance out. would not hesitate to recommend

After checking several sites , I came upon cars on demand. Spoke to a lovely lady called Jenny at 4pm Wednesday evening, she helped me no end, and by 12.30 pm the very next day a car was delivered to my front door. 105 miles away.
I found everyone completely helpful, pleasant and polite.
Perfect car

Avoid this company. Should have looked at the reviews before i booked. Everyone cannot be wrong. They Penalise you for the smallest scratch as one review stared the Ben guy is everything stated. Disgusting animal wish i could give no stars. The day they go bankrupt will be a good day for us all. Anyone one giving these people good ratings are scam reviews AVOID AVOID AVOID

Avoid Cars on Demand at all costs. The company is a mess from start to finish -unreliable, misleading, and clearly more interested in taking your money than providing any real service. One colleague in particular, Ben, is a nasty piece of work. Rude, arrogant, and completely untrustworthy. The whole experience felt like a scam, and I wouldn’t recommend this company to anyone. Save your time, money, and sanity - go elsewhere.

I have had only excellent service through Cars on Demand, I’m now in my forth car, third year leasing with them at a mid- range category (£30-40k value cars)
I just wanted to pass on my thanks as a very satisfied customer for another year working with yourselves for my car lease. You all make it seamless and straightforward and I know you play a big part in that too.

Thank you :)

Used them last year and had a great experience. I needed another car for a few months from April to last week so used them again.

They supplied a DS3 auto which was very good. They delivered and collected the car as agreed and all went well - can highly recommend.

Avoid this company at all costs, cowboys and a terrible experience from start to finish.

I was waiting for a new car so needed to bridge the gap and didn’t want to buy one. Cars on Demand was great as they did exactly that. Car was delivered and I paid on a month on month basis so no long term commitment. Jordan came to collect it and was friendly, efficient and helpful. I would use again and recommend.

I usually do not put reviews on the internet but given how different my experience is from many comments I see, I thought I’d make an exception. We have used Cars-on-demand twice now, for 1-2 months temporary cars and the service has been excellent. Our contact, Jenny, is brilliant - super responsive and helpful, making the whole process very smooth. Delivery/collection service also very professional. From my experience the inspection of the car was as “forensic” at delivery than at collection, with a detailed report, including many pictures of the (already) existing small scratches/dents. On both occasion, the collection process was smooth and no extra charges were take from us. Both cars were overall in very good condition. One downside of their offer is that the lease is not paid “pro-rata” after the 1st month - something to bear in mind when you’re renting with them (hopefully something they can improve in the future). But overall I would highly recommend this company !

Absolutely wonderful service from Jenny. We have been using cars on demand for almost a year now and the service along with the cars has been perfect. Possibly the best service from any car provider we have experienced. Highly recommended.

I wish I read the comments before renting a car with this company. As other customers have pointed out, they charge you for unreasonable/ non existing damages, to the point where I had to ask them to circle the supposed damage on the picture they sent me as it was impossible to spot, not to mention it could have been caused at any point during collection or even been there beforehand (it's a shame you can't upload pictures as it would have been a great example of what's been explained on other comments too). I wish I took pictures of every inch of the car on delivery including the tiniest areas inside the doors.
They also delayed the collection time three times causing a lot of disruption and when I pointed this out they replied advising they felt they've been very accommodating...

I'll definitely never use this company again and surely advise to avoid it at all cost.

Cars on Demand are a lovely company to lease a car from. They have a wide range of vehicles to choose from and Jenny was a super helpful and understanding of my needs. The brand new car was delivered in a timely manner by two very friendly guys who took their time to explain all the features. It was not a problem to extend my lease term as my shipped car was delayed. When I arranged for the car to be collected (3 months later) I had moved house and it wasn't a problem or extra charge. I highly recommend leasing your next car from Cars on Demand.

We ordered a car at short notice and Jenny was very professional and quick to sort it for us. We were very impressed with the service received. Thank you Jenny