CarSupermarket.com Reviews 

After my last review on these regarding the faults. Lack of response.
I went to the CEO of the registered company. Within two hours I was called. So there is some advise. Go on the government listed company and look who actually runs the company. Find their email and go straight to the top.
It was only then I was contacted by customer care . I was apologised to and he said I'd been let down badly.
I was told I was entitled to a full refund under the consumer act . Or they could prove it was a good company who could put things right.
I could pick a car of a similar price to swap. As my husband has a mild form of dementia ,that affects his emotions. (Snappy and aggressive in stressful situations )
I did not fancy trawling different car sales. So we picked two cars and asked to reserve one and test drive the other . Drove 1.5 hrs to be told the car was in fact not there , but in Birmingham . The other car was not ready to test drive.
I burst into tears at the garage.
Seriously this was trying to put things right. I immediately drove to the Sheffield branch for a refund as this was where my car was at, after breakdown. I asked for a full refund
In conversations I was made to believe it would be immediate. Nope
I got £200 trade in from my old car immediately into my account. But not the main amount. I'm hoping the rest £13.400 goes in today. As I desperately need a car
How come one amount went in yet the main amount I need did not. 😡
Explain how whilst paying in it's immediate. But refunding is not. I even waited whilst the showroom chap rang them at my request . He mentioned tomorrow but I said it's needed today
So not only had my husband put a day off his work, but also we used a tank full of petrol to drive a three HR return journey.

For three weeks I've had nothing but problems and stress and wasted money. Stranded with no car use.
This company does not care.
Avoid.

The whole experience was exceptional. Staff, facilities and vehicles on sale. Definitely an experience that I am happy to recommend

Excellent service from start to finish. Everything was seamless and the team made the whole process easy and stres free. Highly recommend

Ellie was fantastic for helping me purchase my car. Overall, very happy with my purchase and all help and information given

Excellent customer service, very detailed throughout, any questions were answered promptly, always following up to see if everything is okay.

Swift, clear and friendly. Thanks guys.

The staff at Carsupermarket were helpful and courteous.
I dealt with Liam in Hull where the car was located and Rosie in Stockport where it was transported to for me to see. Both were professional in the way they handled my enquiry and at no time did I feel under pressure to complete a deal. They explained everything in a clear and concise manner.
Thank you both.

No customer service....go out take a note of the number on the car and come back to us...price and description shown on car...no, many descriptions were missing...made a note of numbers, whet to office, young chap in uniform chatting to receptionist...so conversation went....could you help me with some numbers I have noted, no description on cars....do you have an appointment...no, but loads of staff sitting at empty desks, ...you can take a seat, ....have you details you can give me to take away....no its all online, made to feel very unwelcome, that I was an inconvenience....left. I bought a car elsewhere later that day, would never ever recommend this place to anyone, impersonal, cattle market feel to car display, no organisation cars feel like they are just in a big carpark and not well presented, no organisation based on cost etc, dont seem interested in actually selling a car to a customer...

Jonah was sound, first time financing a car and he helped me understand it all and explained all the different options, wasn’t pushy in the sales and didn’t make me feel like an idiot lol, very excited to pick my car up next week thank you so much

Had numerous calls with Liam at the hull branch . A lovely young man an asset to the company ! Thank you so much

Helpful and attentive staff. Smooth process with all details ran through and all relevant documents passed over in a tidy and organised fashion. Car was superbly presented and given a small top of fuel to get me down the road. All in a very good service.

Very easy porcess

Garry Russell made the whole experience a pleasure right from the start with his friendly approach no pressure and great sense off humour

The 12 month warranty is meaningless. Our car had two issues (electric window switch and ventilation) both of which were there when we bought the car. After asking for pictures and reassuring us these were easily fixable and covered and asking us to get a reasonable quote to fix, the branch responded eventually to say these 'weren't warranty items'. Unfair.

Salesman was very helpful

Very helpful and overall experience exceptional

Using car supermarket in Scunthorpe was very easy. They were very busy but still managed to fit us in to see a couple of cars that we requested to see. Shams was a great help and no pressure was ever applied to the sale.

Very friendly and helpful, easy to complete my purchase, can't fault CarSupermarket Service and staff, very helpful.

The buying experience was fine, but the handover was clunky and took quite some time.

I was happy with the service at CarSupermarket.com Grimsby because of the smooth processes with well explained details by the sales person, Oliver Cooper. His attention to details and patience made the difference.