Cartwright & Butler Reviews 

3rd Year of purchasing these hampers , boxes and selections for Christmas presents . This year we choose to add our own selections . Wow so happy with the result .
Like previous years the quality and professionalism of the packing, layout and produce hits the top bar !!!

:D thank you

products are really fresh and tasty delivery is always on time within 48 hrs of ordering never had any problems would order again

Lovely choice of off Hampers with luxury tasty products that make a great special gift for any occasion.
Great discounts offered and free P&P which make the prices even better :)

Ordered on the 30th of August, selected the normal delivery option so I expected it to be delivered on the 4th of September but to my pleasant surprise it was delivered by the next day! I made the order from Cape Town, South Africa for a friend in Birmingham and it certainly made their day because they were having a rather hectic work week! I'm impressed by their service and quality of their products!

Brilliant 5 star service, would definitely recommend for staff gifts

Personalized hamper which I send to my friend for her birthday was amazing!!! Great quality, amazing taste and you can tell that has been wrapped with love!

I ordered the lovely ultimate family get together collection and a few chutney's for a birthday get together with my family, it arrived on time and everything was perfect condition and tasted amazing and 100% worth the money recommended

Wish I had read these reviews first! What a horrible company to deal with. Ordered a hamper and PAID extra to insure delivery on an exact date - never arrived. AND - apparently - they have no customer service over weekends! So the hamper that was to arrive on a Friday for a wedding - we can’t reach a soul to help. And now it’s too late and the wedding party is gone. And I still can’t get any help and the tracking number shows as invalid!! DO NOT BUY FROM THIS COMPANY!’

Hamper arrived late. It was in 2 very flimsy boxes, not the sturdy "Kraft" boxes they say they use and both boxes were squashed! Consequently some items were damaged. The tissue paper inside was completely creased up and ripped and looked like it had been used before! I couldn't send it back as it was for a 90th Birthday 3 days later. I took a few photos but they didn't want to see them and they just blamed the couriers! In this instance the couriers were not to blame, at all. In fact I was surprised there wasn't more damage! I'm just glad I had the hamper delivered straight to me...at least I could re wrap it and try to make it look a little better. VERY disappointed.

I made a purchase and I received the order within a couple of days. I also received a free chocolate advent calendar which was a nice bonus.

Thank you!

On the 23/12/22 my mum received her hamper I ordered from yourselves for the first time,
I paid extra for a personalised sleeve and took a lot of time to choose a thoughtful photo as I couldn’t be in the country with her this Christmas.

I was charged for this however the box came without one, I was very disappointed as I was excited for her to receive the personal photo and note,

She did however love the box and said she will now start using you for her future company orders.

I emailed and explained what had happened. I then had a response saying I will be refunded for the sleeve. I accepted this however still felt disappointed as I would have much preferred her to receive the sleeve I spent a lot of time on. I was told this could take a couple of days.

I then replied to customer care/Charina again on the 04/01/23 to say still no refund (nearly 2 weeks later) to which I received no response,

I then completed the survey sent out - again nothing. Clearly not interested in the feedback given.

I then emailed again on the 10/01/23 asking for a response, and even also emailed the customer service email again and Charina directly, once again no reply. This has now been over 3 weeks with no response and no refund.

What a shame a fantastic product can be spoilt by such terrible or should I say non existence customer service. My mum will now also not by using you for her company.

Brought two products from Cartwright and Butler. One was strawberry and clotted cream shortbread which were dull, so small and very few in a cylindrical tin. How they can claim as a title 'clotted cream' when the biscuits only contain 4 percent cream?? Also their Soft Italian nougat selection. This was awful!! not proper nougat at all just sweet set sugary glucose yuck! No one in our household wanted a second piece.

Ordered a hamper on 15 December despatched to DPD Edinburgh next day. Continually showing delay in delivery everyday since until yesterday following a complaint with the company. Yip got the message out for delivery. Recipient at home no one rang the doorbell only to get a message sorry we missed you and a blurred picture which looks like a shot taken as he was driving by. Was ordered for Christmas and recipient now away for Christmas. Very disappointed and still unable to find out why it was delayed. I demanded my money back so much for next day delivery. I demanded yesterday if not delivered I want my money back after several e mails it’s to be returned within 7 to 10 working days. Let’s wait and see

The Hamper I ordered as a gift turned up damaged. Sent a complaint and now more than a week have still not received a replacement. Having chased on several occasions I am being told I have been sent a replacement box, this has not turned dup either. Waste more time chasing them. Would not recommend this Hamper business.

Haven’t been able to access my account for over a month . Told customer care would check and contact . They haven’t . Products then were unavailable as out of stock because of the delay . In the end forced to check out as guest and now to add to the disaster they have Delivered birthday hamper on wrong date totally ruined the present . 😡😡😡 very angry and very upset . Have now ordered 3 more hampers from Fortnum and Mason instead . Really disappointed wish I had read the other reviews before I ordered

I ordered this on Friday and specifically asked for it to be delivered on 4th October.

I emailed and called but nothing was done and the hamper was delivered on the next working day

We ordered the Ultimate Cheeseboard hamper and it looks superb. Products were great quality and tasted so good! I had a query there and they are super responsive, I dealt with Charina who was very very helpful. Make a lovely gift!

Bought their Simnel cake and found it unbelievably sweet and above all very puddinglike - consistency of an unbaked cake and too heavy by far for a Simnel. Had to throw it away. I also bought their date and walnut but dread to cut into it. This is my first and last order from Cartwright and Butler and will revert to my usual online suppliers.

Ordered 9 jars but sadly one arrived with a small crack in the ceramic lid, usually I wouldn’t mind but I have a spice rack hand made for all my jars from this company. I was told it was a crack but didn’t ruin the contents which was true but it still arrived damaged and aren’t the jars why people order from you? I was sent a £10 voucher but if I order again to replace the jar I have to pay £5.95 postage. Why should I be out of pocket when the product arrived damaged!! Sorry but it’s disgusting that I have to pay. Surly it would of cost you less to send out a new jar than the £10 voucher and I wouldn’t be out of pocket. Sadly you have lost a customer.

My elderly mother was delighted to receive a hamper from C & B for her birthday earlier this month. Unfortunately, when she opened the box, the bottle of preserve was broken. My sister e mailed the company and sent pictures of the broken jar etc, only to be told that it was not their problem….. I have never come across such dreadful customer service. These hampers are not cheap but your reply has diminished all the joy of this gift.