I had a great experience buying my car with the help of Abdull. He was very friendly, helpful, and professional throughout the whole process. He made everything simple and straightforward, answered al... Toon meer
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We’ve just purchased our son’s first car from Carvender and was looked after by Qamer Arshed. What a fantastic experience! Really nice garage and very happy with the car, which was well priced and... Toon meer
Bedrijf heeft geantwoord
Purchased a Renault Clio for our son, communication was easy viewed and delivered same day. I was a little dubious over other people's bad reviews but we have had a positive experience. There is a... Toon meer
Bedrijf heeft geantwoord
Fantastic experience buying my Mitsubishi Outlander PHEV from Carvender. The guys couldn't be more helpful and made the whole process very smooth. It's not always easy when you buy a car online a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CarVender Ltd is a multi-award-winning independent used car dealership in the UK, proudly serving customers nationwide since 2018. Headquartered in London (Epping, Essex), CarVender has become a trusted name in the automotive sector, with over 2300 vehicles sold and an outstanding 98% customer satisfaction rate. With a strong digital presence, over 60% of our customers choose to buy online, enjoying the ease of a fully secure, end-to-end car buying experience—from vehicle reservation and finance application to part exchange and home delivery. The remaining 40% prefer visiting us in-store to browse and collect their vehicles in person. CarVender has earned close to 1,000 five-star reviews across platforms including AutoTrader, Trustpilot and Google, reflecting our dedication to quality, service, and customer care. Our Achievements Our commitment to excellence has been consistently recognised by the industry: AM Awards 2025 – UK Independent Dealer of the Year Motor Trader Independent Dealer Awards 2025 – UK Independent Community Dealer of the Year Award Motor Trader Independent Dealer Awards 2024 – UK Independent Dealer of the Year & Sales Manager of the Year Motor Trader Industry Awards 2023 – Winner, Customer Care Award CarDealer Used Car Awards 2022 – Highly Commended AutoTrader Highly Rated Awards – 2021, 2022, 2023 We continue to grow year-on-year, thanks to our loyal customers and the relentless efforts of our dedicated team. Why Choose CarVender? Free delivery within 50 miles of our dealership Nationwide delivery at only £1 per mile 14-day money-back guarantee on all online orders Free 90-day warranty for peace of mind Delivery within 3 days of order 149-point PDI safety checks, HPI clear, fresh MOT (if under 6 months), and complimentary service (if due) Mechanical inspection reports provided for all vehicles Whether you choose to buy online or in-store, CarVender makes your next car purchase simple, secure, and satisfaction guaranteed. Browse our website today to explore our latest stock, reserve your car for just £100, apply for finance, or arrange part exchange—all from the comfort of your home.
Contactgegevens
Theydon Business Park, Hobbs Cross Road, Theydon Garnon, Epping, Essex, CM16 7NY, Epping, Verenigd Koninkrijk
- 0800 999 1236
- sales@carvender.co.uk
- carvender.co.uk
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Abdull was very helpful through the…
Abdull was very helpful through the whole process kept in touch until everything was done car was in good condition and delivered my car very early would always recommend carvender to everyone.

Antwoord van carvender
Thank you Abdul and the Carvender team
Thank you Abdul and the Carvender team. I had a very good experience with carvender. They sold me a vauxhall zafira tourer in excellent condition, full service history, and were polite and courteous throughout the transaction. Special shout out to Abdul who let me take the car for an extensive test drive and also was a gentleman. I waited two months to write the review so it would be an accurate review. No trouble with the car at all, i took it for a service after purchase and no problems. One small criticism: it would be nice to have given me half a tank of petrol for the return journey, instead the tank was v low. Apart from that, excellent service and friendly too. I would not hesitate to recommend.

Antwoord van carvender
Qumer was really good with settling the…
Qumer was really good with settling the car, we went through the specs and financial side of the motor. Extremely pleasant and concise when examining the car, and informative with the documentation during handover.
The team seem to care a lot for their range of motor vehicles.

Antwoord van carvender
Great experience with Carvender.
Saw a car of interest to me and arranged a visit quickly and efficiently. Met with Abdull who was very helpful, knew all the details about the car and just very pleasant to deal with.
Covered all the necessary and agreed the purchase there and then. Highly recommend.

Antwoord van carvender
Purchased a Renault Clio for our son
Purchased a Renault Clio for our son, communication was easy viewed and delivered same day. I was a little dubious over other people's bad reviews but we have had a positive experience. There is a 14 day cooling off period and 3 months warranty hopefully won't need either.
Offers refreshments and a box of Ferrero Roche nice touch

Antwoord van carvender
GT86
I recently bought a Toyota GT86 (A childhood dream car of mine). From the first interaction with the Carvender team, Abdull specifically, I was hooked. Abdull ensured the buying and part exchange experience was very smooth and efficient. Part ex was very fair and the whole experience was surreal. If you need to buy a car, or even service a car, Carvender is the place to go 🙌

Antwoord van carvender
Fantastic Service
Fantastic experience buying my Mitsubishi Outlander PHEV from Carvender.
The guys couldn't be more helpful and made the whole process very smooth.
It's not always easy when you buy a car online and a bit daunting when you hand over your money and hope you're not going to be ripped off. But, my car arrived on time as arranged and in the exact condition as described.
The guys at Carvender were friendly and most importantly, honest.
I would happily recommend them and use them again.

Antwoord van carvender
Dreadful after sales service
As with a review further down in April, my experience with the after sales is terrible. I purchased a car for £9800 25th April. It came with service history and 2 inspection reports from December 25 and February 26. Whilst test driving the air con wasn’t working. I pointed this out and they said it needed gas, which they did.
They refused to accept a lower offer because they said their cars have been fully checked and leave in perfect condition.
By 28th May the cars aircon had stopped working completely. I emailed and they said to go to a local garage for a report and quote. Whilst waiting for this appointment the car started making a knocking noise and the brakes started grinding. Then an oil light came on. The garage have found issues with the car. The brake discs and engine mount have corroded. The reverse light wiring is mangled.
I’ve been quoted £1091 for the air con and light work. A further £500-£800 for the brakes and engine mount.
You cannot complain to the after sales on the phone. Only by email - huge red flag. To date I’m getting nowhere with them covering the cost of the repair.
Legally if things brake within 6 months they have an obligation to repair them. The law assumes the faults are pre-existing. Clearly they hadn’t checked the air con compressor and brake discs and engine mounts don’t corrode in 5 weeks. I’d had the car 5 weeks when I first contracted them about faults.
I received an email yesterday telling me to take the car back to my garage again for a report (I’ve already done this) and to ask them to clarify why they think the faults are pre-existing. I have refused to do this - as legally the onus is on them to prove the faults could not have been pre-existing. They have said they’ll inspect my car but cannot tell me how long they’ll have it and have refused to provide a temporary replacement car, courtesy car, or cover the cost of a hire car. Every suggestion they’ve made involves me paying additional costs on top of the £9,800 I paid outright for a car they claimed to be perfect.
I was hoping to resolve this amicably with them and they’d provide an apology and cover the repairs, but clearly not. I now have my car booked in for the work in 2 weeks time. I cannot drive it currently due to the issues it has. And I cannot wait days on end to receive emails from them without resolution. I will pay for the work myself, the work will be filmed, they will ensure the parts they remove are kept and photographed, then pursue this through the small claims court. I will also be reporting this to the Motor Ombudsman and AutoTrader.
Your legal rights when buying a car that has faults within the first 6 months are good. And having taken advice I’ll eventually get my money back. It’s just unbelievable to me people could sit and allow you to transfer almost £10,000 on a car they know has faults, claiming it’s in good condition.
Edit: I’ve had no reply to my emails from Carvender since the day of this review - asking me to take it down. They referred my situation to an online legal team who have not responded to emails for 2 weeks. I’ve now had to pay for repairs myself as I could not continue with an unsafe car. Luckily my garage photographed all the faults for me, but despite sending all this to Carvender, they’ve ignored all communication and the opportunity to resolve this amicably. Be aware the warranty only overs engine or gear box failure - nothing else so offers no protection at all for any other undisclosed issues.
Highly recommend …
Qumer and his colleague were very professional. They were able to answer any questions I had and I felt supported whilst buying my lovely car! If you are looking to buy a new car, then I can highly recommend you buying it from Carvender!

Antwoord van carvender
Abdull was amazing
Abdull was amazing, he helped me every step of the way with my car purchase and was very responsive on messages to arrange viewings.
I am so happy with my purchase I would recommend to anyone, thanks again!

Antwoord van carvender
Fantastic customer service
Fantastic customer service. I couldn’t be happier with my experience. Buying a car from Carvender was the quickest, easiest process imaginable. From start to finish it really was the best. I highly recommend!

Antwoord van carvender
Absolutely great customer experience
Quick and cheap delivery for long distance done quickly and car is amazing

Antwoord van carvender
I had a positive experience purchasing…
I had a positive experience purchasing my car. Qumer was quick to respond throughout the process, polite, helpful, and easy to communicate with. He answered my questions promptly and made the overall experience straightforward and stress-free.
The vehicle was presented as described, and the transaction went smoothly. I appreciate the professional and friendly service provided.
Thank you, Qumer, and all the best for the future.

Antwoord van carvender
Quick and easy service
Quick and easy service! Clean and big site, easy location. Happy with purchase, highly recommend!

Antwoord van carvender
Verry nice and polite quick process…
Verry nice and polite quick process Abdull wass verry profesional

Antwoord van carvender
Brilliant service from start to finish
Brilliant service from start to finish, Abdull was so helpful and answered all my queries day and night! It was all really straightforward and they delivered my new car to my door. I absolutely love my new car it’s exactly as described and I couldn’t be happier with the service by Abdull & his company

Antwoord van carvender
Great service
Great service. Abdull arranged viewing at convenient time and guided me through the process. Car prepared and washed for viewing. They also have a huge selection on site where you’re taken through all the documentation by the helpful staff. The transaction itself was smooth and fast, with very fast delivery to our door. Very pleased

Antwoord van carvender
Great experience with Abdul when buying…
Great experience with Abdul when buying my new car. Really helpful, informative & accommodating.
All the team were really friendly & happy to help!
Thank you for the chocolates to Abdul 😊

Antwoord van carvender
Just bought my daughter her first car…
Just bought my daughter her first car from car vendor. Qumer handled our purchase from start to finish great service. Car was as described and my daughter is very happy with her new vehicle. I highly recommend car vendor as I have had bad experiences in the past buying vehicles it is becoming very difficult to find a company that sell you a car and are honest. Do not look elsewhere if you are reading this you are on the right path to finding your next car. The hardest part of buying a vehicle is can you trust the seller well here you can. Also I’d like to give a massive shout out to the delivery driver I didn’t get his name but he was very friendly he made things very simple yet satisfying for me in receiving our new vehicle. He was very friendly and patient when he arrived. So I hope he also gets to read this. If I am ever in need of a vehicle again I will be contacting these first. Great work guys you deserve appreciation. Ashley Whyte.

Antwoord van carvender
GENUINE DEALERSHIP
Finally found a genuine car dealership!!!!!
We were looking for a particular car for my son a seat Ibiza fr we had been to a few previous dealers and test drove a couple but did not feel comfortable with A. The cars and B. The dealership.
We had seen one at Carvender which they had reduced by a few hundred pound so thought we would have a look, upon arriving I was very impressed with their whole set up even their garage was immaculately clean, after test driving the car we put a deposit down and it was on the ramp before we left.
They gave it a service we were supposed to pick it up the next day but they found a minor crack in the radiator so they replaced it so there was a slight delay in picking it up they also buffed out a couple of minor scratches that I asked them to.
After having the car a couple of weeks the windscreen washers were not working we called them up took the car back a guy appeared from the garage with a new motor in his hand took the car turned out it was just a fuse sorted it.
I can honestly say as a very untrusting born and bred Londoner this garage impressed me so much so if ever I want to buy a used car again this will be the first place I will look, my son loves the car and has driven to Derbyshire and back with no issues at all.
So a big Thankyou to Carvender but a bigger Thank you to Qumer who is a real gentleman makes the whole process simple a real decent guy who wants his customers to be happy after all a good reputation sells cars 5*
P.S thanks for the chocolates

Antwoord van carvender
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