I had a great experience buying my car with the help of Abdull. He was very friendly, helpful, and professional throughout the whole process. He made everything simple and straightforward, answered al... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
I had a great experience buying my car with the help of Abdull. He was very friendly, helpful, and professional throughout the whole process. He made everything simple and straightforward, answered al... Toon meer
Bedrijf heeft geantwoord
We’ve just purchased our son’s first car from Carvender and was looked after by Qamer Arshed. What a fantastic experience! Really nice garage and very happy with the car, which was well priced and... Toon meer
Bedrijf heeft geantwoord
Purchased a Renault Clio for our son, communication was easy viewed and delivered same day. I was a little dubious over other people's bad reviews but we have had a positive experience. There is a... Toon meer
Bedrijf heeft geantwoord
Fantastic experience buying my Mitsubishi Outlander PHEV from Carvender. The guys couldn't be more helpful and made the whole process very smooth. It's not always easy when you buy a car online a... Toon meer
Bedrijf heeft geantwoord
CarVender Ltd is a multi-award-winning independent used car dealership in the UK, proudly serving customers nationwide since 2018. Headquartered in London (Epping, Essex), CarVender has become a trusted name in the automotive sector, with over 2300 vehicles sold and an outstanding 98% customer satisfaction rate. With a strong digital presence, over 60% of our customers choose to buy online, enjoying the ease of a fully secure, end-to-end car buying experience—from vehicle reservation and finance application to part exchange and home delivery. The remaining 40% prefer visiting us in-store to browse and collect their vehicles in person. CarVender has earned close to 1,000 five-star reviews across platforms including AutoTrader, Trustpilot and Google, reflecting our dedication to quality, service, and customer care. Our Achievements Our commitment to excellence has been consistently recognised by the industry: AM Awards 2025 – UK Independent Dealer of the Year Motor Trader Independent Dealer Awards 2025 – UK Independent Community Dealer of the Year Award Motor Trader Independent Dealer Awards 2024 – UK Independent Dealer of the Year & Sales Manager of the Year Motor Trader Industry Awards 2023 – Winner, Customer Care Award CarDealer Used Car Awards 2022 – Highly Commended AutoTrader Highly Rated Awards – 2021, 2022, 2023 We continue to grow year-on-year, thanks to our loyal customers and the relentless efforts of our dedicated team. Why Choose CarVender? Free delivery within 50 miles of our dealership Nationwide delivery at only £1 per mile 14-day money-back guarantee on all online orders Free 90-day warranty for peace of mind Delivery within 3 days of order 149-point PDI safety checks, HPI clear, fresh MOT (if under 6 months), and complimentary service (if due) Mechanical inspection reports provided for all vehicles Whether you choose to buy online or in-store, CarVender makes your next car purchase simple, secure, and satisfaction guaranteed. Browse our website today to explore our latest stock, reserve your car for just £100, apply for finance, or arrange part exchange—all from the comfort of your home.
Theydon Business Park, Hobbs Cross Road, Theydon Garnon, Epping, Essex, CM16 7NY, Epping, Verenigd Koninkrijk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Got a nice and best car and is doing excellent performance staff is kind and helpful

Antwoord van carvender
It was a really easy experience overall and each individual I spoke with was equally helpful, it didn’t feel like the normal ‘sales person’ vibe there, just good cars being sold by good people ☺️ would definitely recommend! Qamar was the person I spoke with the most and he was so easy going and friendly, and Abdul was the one that delivered my car to me and he made it feel really special 🥹

Antwoord van carvender
Fabulous experience with Carvender. Cannot praise them enough.
I started to get the itch to get a new car which i both love and hate because well.. new car yay! But i hate because then it means dealing with pushy sales people trying to sell you a car and calling you constantly.
Carvender was nothing like this. I dealt with Qamar where we exchanged messages through whatsapp. I was interested in a car and any question i asked was answered without any of the sales talk. Anything i wanted to know was greeted with politeness and professionalism. I bought online without seeing the car in person and could not fault the process. The car was delivered to me a few days later by a lovely man who also gave me a box of chocolate which was a lovely touch!
The car was overdue an MOT as it had just arrived to their dealership and they had it booked in straight away for me before i committed to purchase and put me at ease by letting me know any issues would be fixed their end. All in all a great experience.
Would not hesitate to recommend! Thank you!

Antwoord van carvender
I would like to say a big thank you to qamar for providing a fantastic customer experience in supporting me find the car I was looking for for start to getting the car delivered to my home address, with all paperwork and communications was first class at all times. Many thanks for your assistance, uttam

Antwoord van carvender
Absolutely recommend this company.Very helpful,fast delivere and the car come exactly as was described

Antwoord van carvender
Fantastic trade-in experience! Fair value, quick process, and my new car arrived in perfect condition. Friendly, honest, and professional—highly recommend! And the chocolate was a nice touch 😁

Antwoord van carvender
From start to finish the process was faultless communication was perfect all questions were answered immediately. Car was delivered to my door by a very polite gentleman who kept me updated throughout the journey and the chocolates were a very nice touch. Thanks guys very professional service

Antwoord van carvender
Excellent communication throughout when purchasing online. Car delivery was easy and next day. Car purchase- I’m very happy with the car it’s great! Easily recommended

Antwoord van carvender
Excellent service very professional and customer focused.
Many thanks to Abdul for delivering the car to our home on the same day as purchasing it.

Antwoord van carvender
From start to finish, I cannot fault the service I received. Everyone was so helpful on the phone when i initially inquired about the car, answering all my questions and thoroughly explaining all the details necessary. I was kept informed by WhatsApp and phone calls without being pressured in any way. I was greeted with politeness, friendliness and warmth when I went to view the car. Again, no pressure to purchase, but it was such a lovely car I proceeded with the purchase with part exchange on my own car. I was given a very good price for my car, which I was extremely pleased about as some car vendors try to offer the least possible. Overall experience was outstanding.

Antwoord van carvender
I had such a great experience buying my car from Carvender! From the very beginning, Qamar was absolutely fantastic - friendly, informative, and really put me at ease. What I thought would be an overwhelming process ended up being smooth, stress-free, and even enjoyable.
The car I bought is absolutely perfect, and they even put a fresh MOT on it the day before I picked it up, which was a lovely touch and gave me extra peace of mind.
All of the staff were so welcoming and helpful - none of the pushy sales tactics I’ve experienced at other dealerships. Just genuine, honest service. I’d absolutely recommend Carvender to anyone looking for a new car. Thank you!

Antwoord van carvender
I recently bought my first car from Carvender. I just looked for it on Autotrader, contacted them and they just delivered it to my house. I usually don't buy anything without checking it out myself, but I couldn't go look at the car because I was busy. So I told them that I liked the car but couldn't come. They said that if I liked the car, I wouldn't have to come myself and the car would be delivered to my house for a certain fee (£1 for a mile). Also, they said that if I had any problems with the car within 14 days, I could return it and get my money back. This was a big decision for me too. I asked them to deliver the car to my house and the next Monday morning it was outside my house. Every documentation and payment was done so well. I love the car and it is just as I thought. And of course, I gonna continue my journey with this for a long period.
At last, thank you so much Carvender and Qamar Arshad for your kind service and like to recommend everyone to believe in CARVEMDER.

Antwoord van carvender
Excellent comms, good explanation around the company’s car acquisition criteria, detailed info about vehicle history, including checks performed by RAC and Carvender’s own checks. Full year MoT provided on purchase. Free 3 month warranty. Straightforward p/ex experience. Purchase only made this week so will update if necessary but would recommend so far as staff made the buying experience very straightforward and reassuring - thank you Qamar!

Antwoord van carvender
I had a fantastic experience with Carvender. Customer service was 10 out of 10. When we showed interest in buying the Mercedes GLA , they made sure everything was perfect from the outside of the body work to the interior. When I noticed one of the break light covers had a hair line crack, they replaced it for us before we brought it. Other dealerships that I experienced in the past will say its 2nd hand , buy it and fix it yourself. The quality of all their other cars that I can see in their parking lot all look brand new even though they are 2nd hand. Definitely will recommend friends and family in the future to buy a car from them.

Antwoord van carvender
Stay away from these jokers, in 2022 my original review I’ve seen has been taken down all I’m gonna say is stay away very unprofessional they asked you to leave positive reviews before id even paid for the car. The worst experience I’ve ever had in buying a car . Sold me a car with faulty brakes and didn’t believe me, I took the car to Mercedes where they gave it to a once over and reported that the brakes and brake disc were faulty but they still didn’t believe the Mercedes report, it was a long process in getting it sorted, my finance company were brilliant and I’m sure they will not be dealing with this poor excuse for a company again, I see they have changed there name I wonder why , once again stay away.

Antwoord van carvender
Recommend without hesitation!
I recently bought a car from Carvender. Qamar was very knowledgeable about the cars and took all the time we needed to understand the difference between the ones we were considering. When I liked a model he suggested a couple of improvements, which he provided free of charge. Abdul delivered the car a day later, taking time to explain everything clearly…and bringing a box of chocolates. I love my car and couldn’t be more pleased with the service

Antwoord van carvender
Bought a Volvo back in January from Motoroo in Essex and it’s been nothing but problems and expense from day one.
The car was delivered with a “air bag warning light”. which they assured me would be cleared. Not only did it not get sorted — the car actually failed its MOT because of that exact issue. That should have been a red flag.
But it gets worse:
The car had the wrong suspension arm fitted, which caused accelerated tyre wear. A couple of months ago, I broke down with a flat front right tyre, and the front left was worn down to just 1mm — dangerously close to a blowout. I was lucky it didn’t turn into a double front puncture on the motorway, which could have been catastrophic.
It was missing a bolt on the suspension
Part of the front right brake was fastened with a zip tie — yes, a zip tie
They claimed it had a “new engine” — which I’m now broken down with, again, and the car won’t even start
I’ve had the car for barely 6 months, it’s already broken down twice, and I’ve spent over £1,000 trying to keep it on the road.
At 22 years old, I’m still paying off finance on what’s now effectively a scrap car. For the price I paid, this is absolutely unacceptable.
If you’re thinking of buying from here — don’t.
And if you already have, get a full independent vehicle health check done ASAP before your warranty runs out. They should not be allowed to sell cars in this condition.
Total joke of a dealership. No accountability, no care, and no shame in handing over unsafe, unroadworthy vehicles at inflated prices.
I have receipts of all the above and have noticed the passive aggresive responses they post in response to their bad reviews. If that dosent highlight their own accountability I don’t know what does. Potentially a dealership stuck in the mindset of a pervious generation.

Antwoord van carvender
Recently bought a car from here and genuinely couldn’t rate the experience higher. Applied for a finance agreement and within 30 mins had a member of the team, who was super lovely, in contact helping me out. Good communication all throughout. When I got there the people were lovely, I felt really comfortable and happy with my purchase. If I was ever looking for another car I wouldn’t hesitate to use here again. Best experience buying a car so far and I’ve been driving 10 years!

Antwoord van carvender
Excellent customer service from Qamar. Efficient, helpful and reliable. Even paid for a handbook when found the car didn’t have one! Love the car was exactly as described and given a box of chocolates which I thought was a nice touch. Highly recommend .

Antwoord van carvender
The staff were very friendly and Mr. Qamar was willing to stay after the closing time of the dealership as I was stuck in traffic on the way to purchase my new car. The company helped me make a difficult choice a lot easier with the staffs guidance and help, Thank you guys! Looking forward to be back soon.

Antwoord van carvender
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.